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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Horsham, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 400 Privet Road in Horsham | Coffee & Donuts Near You
Dunkin’ is proud to serve Horsham, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Horsham, PA – Dunkin’ locations
Directory, Pennsylvania, Horsham.
Dunkin – 400 Privet Rd, Horsham, PA, 19044 – MapQuest
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Reviews
J Lee
The manager, Dav, is likely expecting that I would post this review on Google. I will also submit a formal complaint to Dunkin’ corporate regarding this incident.
This experience was not upsetting because an item was out of stock — it was upsetting because of how the manager chose to treat me as a customer.
I placed a mobile order through the Dunkin’ app for three bagels with cream cheese and a 25-count chocolate Munchkins. When I arrived, I was told the chocolate Munchkins were unavailable. Without notifying me or asking for approval, the store had substituted blueberry Munchkins on their own.
My son has a blueberry allergy, so I explained that we could not accept them and asked for a refund for the Munchkins or a reasonable alternative. I personally asked whether the order could be substituted with a half dozen donuts. The employee agreed and said it could be done.
However, the male manager, Dav, stepped in and refused. He provided no explanation, no alternative, and no solution. Instead, he repeatedly told me to cancel the order in the app — even though the Dunkin’ app does not allow cancellations once an order is prepared.
What followed was the most disturbing part of the experience. The manager refused to look at me, refused to speak to me directly, and actively avoided communication. When I asked to speak with him, he even instructed employees not to give me his name and walked into the back, choosing to ignore me entirely.
To protect myself, I asked if I could get a signature from the manager on the receipt to clearly document that I did not receive the Munchkins.
The manager completely ignored this request, would not acknowledge me, and would not even make eye contact.
At that point, I was no longer being treated like a customer — or even like a person deserving of basic courtesy. I left the store with only the bagels, feeling dismissed, disrespected, and humiliated.
Out-of-stock items happen. I understand that. But a manager refusing to communicate, hiding behind employees, silencing staff, and deliberately ignoring a customer is not acceptable under any standard of customer service.
What is even more concerning is that I later learned the manager’s name only because an employee quietly shared it. I am now genuinely worried that this employee may face retaliation simply for trying to help.
This situation could have been resolved calmly and respectfully within minutes. Instead, it was handled in a way that showed a complete lack of professionalism, accountability, and basic human respect.
I hope this location and Dunkin’ leadership take this seriously. No customer should ever be treated this way.
… moreThis experience was not upsetting because an item was out of stock — it was upsetting because of how the manager chose to treat me as a customer.
I placed a mobile order through the Dunkin’ app for three bagels with cream cheese and a 25-count chocolate Munchkins. When I arrived, I was told the chocolate Munchkins were unavailable. Without notifying me or asking for approval, the store had substituted blueberry Munchkins on their own.
My son has a blueberry allergy, so I explained that we could not accept them and asked for a refund for the Munchkins or a reasonable alternative. I personally asked whether the order could be substituted with a half dozen donuts. The employee agreed and said it could be done.
However, the male manager, Dav, stepped in and refused. He provided no explanation, no alternative, and no solution. Instead, he repeatedly told me to cancel the order in the app — even though the Dunkin’ app does not allow cancellations once an order is prepared.
What followed was the most disturbing part of the experience. The manager refused to look at me, refused to speak to me directly, and actively avoided communication. When I asked to speak with him, he even instructed employees not to give me his name and walked into the back, choosing to ignore me entirely.
To protect myself, I asked if I could get a signature from the manager on the receipt to clearly document that I did not receive the Munchkins.
The manager completely ignored this request, would not acknowledge me, and would not even make eye contact.
At that point, I was no longer being treated like a customer — or even like a person deserving of basic courtesy. I left the store with only the bagels, feeling dismissed, disrespected, and humiliated.
Out-of-stock items happen. I understand that. But a manager refusing to communicate, hiding behind employees, silencing staff, and deliberately ignoring a customer is not acceptable under any standard of customer service.
What is even more concerning is that I later learned the manager’s name only because an employee quietly shared it. I am now genuinely worried that this employee may face retaliation simply for trying to help.
This situation could have been resolved calmly and respectfully within minutes. Instead, it was handled in a way that showed a complete lack of professionalism, accountability, and basic human respect.
I hope this location and Dunkin’ leadership take this seriously. No customer should ever be treated this way.
Jonathan Logan
Maybe one of the absolute worst DD’s out there. Today I was driving my daughter to school and she asked to stop to get a drink and a bagel. I ordered a coffee and a sandwich for myself as well. We get there and there’s no communication from the staff to the customers that were standing around.
After about 15 mins of standing around I noticed that our drinks were ready so I said may I please have my drinks and I’ll circle back around and pick up the food after I drop my daughter off to school. The employee said no problem. I drop my daughter off and head back 5 minutes later and the employee sees me and says nothing. I stand there for another 5 minutes and these employees don’t say anything. They don’t have my food. Truly bizarre- but the worst part was I paid for the food! What is going on with this place!!!!!
… moreAfter about 15 mins of standing around I noticed that our drinks were ready so I said may I please have my drinks and I’ll circle back around and pick up the food after I drop my daughter off to school. The employee said no problem. I drop my daughter off and head back 5 minutes later and the employee sees me and says nothing. I stand there for another 5 minutes and these employees don’t say anything. They don’t have my food. Truly bizarre- but the worst part was I paid for the food! What is going on with this place!!!!!
Jenny Tran
They knew this review was coming. I went here regularly because its near my house, but the guy there must be shift leader ruined the store and lose many customers due to his attitude.
I know they probably don’t care for these reviews but still want others to get warnings if you want to stop by
Please drive little further to Easton Rd or Abington for better service, unless you want to pay for bad food and service then you can come here.
… moreI know they probably don’t care for these reviews but still want others to get warnings if you want to stop by
Please drive little further to Easton Rd or Abington for better service, unless you want to pay for bad food and service then you can come here.
Joe
Definitely my favorite Dunkin by far. I go here way too often because it’s close to my house, but I have never had them mess up an order. The drive-thru is always fast and the employees are always very nice. Highly recommended!
… moreMaisha Richardson
Love this Dunkin Donuts! The staff are so professional and their donuts are delicious. I gave my daughter a donut themed birthday party, called this Dunkin’ Donuts location and requested 4 dozen donuts (mixed in flavor, sprinkles. Etc.) and needed them within 2 hours.. Not only did the staff meet this request but they made them fresh and worked on them immediately! Kudos to the amazing STAFF, everyone enjoyed their donuts.
… moreJustin
I went here to pickup coffee, sandwiches, and a donut for my dad’s birthday. I ordered drive through. When I paid, I received the coffee and a bag with 2 sandwiches, but no donut. They forgot it. Glad i checked. I had to wait a couple minutes before someone came back to the window to give me the donut.
So, let’s get into how the food and coffee was… the sandwiches were inedible. By definition. INEDIBLE. Some super stale, surprised they didn’t have mold, croissants were used for the sandwiches. The edges and middle were so hard, I couldn’t bite into them. The bacon had way too much maple flavoring. I ordered no egg on the sandwiches and only received 3 half pieces of bacon on the sandwiches. Both skimpy and inedible, you could say.
The coffee was okay. Dunkin has a gnarly aftertaste with their coffee that I can’t shake, though. Ill stick to making it at home at this point. Can’t even get a half decent cup of coffee, or a sandwich, or a donut anymore.
Just another less than mediocre dunkin…
… moreSo, let’s get into how the food and coffee was… the sandwiches were inedible. By definition. INEDIBLE. Some super stale, surprised they didn’t have mold, croissants were used for the sandwiches. The edges and middle were so hard, I couldn’t bite into them. The bacon had way too much maple flavoring. I ordered no egg on the sandwiches and only received 3 half pieces of bacon on the sandwiches. Both skimpy and inedible, you could say.
The coffee was okay. Dunkin has a gnarly aftertaste with their coffee that I can’t shake, though. Ill stick to making it at home at this point. Can’t even get a half decent cup of coffee, or a sandwich, or a donut anymore.
Just another less than mediocre dunkin…
Lauren
Went to pick up munchkins and a breakfast sandwich around 5:15 AM. Google and the store itself states they open at 5 AM. Went through the drive thru and was told they ONLY had coffee to serve. What is the point of being open if you are only serving coffee and not ***DONUTS*** at DUNKIN DONUTS!!! To add, customer service was less than stellar.
… moredan mclaughlin
I went there on 7/9 and purchased bagel minis and 2 iced coffees. When we left and got on the road the bagel minis were empty with no cream cheese in them. I tried calling and nobody picked up so we stopped back a few hours later and showed the older lady upfront who I believe is one of the owners the product. She refused to replace or give my money back. Save yourself the hassle and go to the dunkin on 611 other side of the airbase for better service
… moreSuz
After going here for the past year in the morning bc it is on my waY to work, I’ll never be going back. I get cold brew coffee which tastes awful compared to any other DD. My breakfast order is wrong 9/10 times and for the high prices I’m done being courteous about it. The early morning staff is so rude , they never remember to give a straw or napkins. I’ll take 10 extra minutes out of my commute to go to the friendly clean DD on 611.
… moreCassidy Hudson
Very convenient location, however it contains no customer service or respect towards customers- especially those who wait in line inside. Feels like you’re an inconvenience to the workers, been going here for awhile and nothing has changed. Never seen something like this.
… more