Kristen Vogt
LOVE coming here for my (almost) daily refresher. The staff has been so wonderful to me since I’ve been coming here– I have no complaints. The one man at the window (forgive me because I really don’t know his name) goes above and beyond to get orders fixed if something is wrong! For example, there was a time they had run out of something I ordered, and he asked if there was anything I’d like in it’s place… he gave me extras of them! Honestly, it’s like any business.. you can read all the crappy reviews below or just take it for what it is… They are humans in there doing the best they can in this crappy economy! And they’re doing a GREAT job. Thank you, Dunkin in Northampton!
… moreOlivia K
I only ever come here when I’m in a pinch, and every time I come here I am reminded why I DON’T. I have had more negative encounters with staff than I have positive. Everyone seems very miserable and not friendly whatsoever. They didn’t have what I mobile ordered today, and when I asked for a refund I was told I must contact customer service. For a donut? This was after they handed me a coffee that they noticed was messy, and then handed to me anyway- to which it spilled all over my pants.
… moreWuchter Property Works LLC
Complete garbage food and coffee. Coffee tasted like I was drinking sand and my bagel was soft (not toasted whatsoever). Hopefully management can make some changes in the correct direction!
… moreKaitlyn Nasatka
Ordered a breakfast sandwich, completely burnt. This should not have been given out to a customer like this. Disappointed in the quality of food.
… moreJennifer Snyder
I’ve gotten from this location 3 times and only once was the order ok. One time I had a hair in my frozen drink and another time I had items missing from my order. I failed to check before I got home and had to drive back each time. At least throw in a free donut or something when you mess up. Not impressed with this location.
… moreCattyWoods
How is this dunkin still in business everyone please stop going there. I ordered a pumpkin donut and they said they were out of them even though there was a tray of them. I paid for the donut with credit card and they wanted to give me a plain donut i said no just give me my money back and they wouldnt and wanted me to pay cash for an egg wrap. Its like there literally running a scam here.
… moreLiam Mckittrick
If I could put negative stars I would they got the order wrong it also took over 10mins to get our food and then when we did it was awful the bacon egg and cheese was so hard I couldn’t even chew it same with the hash browns and the bacon tasted like charcoal the workers are also terrible please fire the whole staff. We also didn’t even order the bacon we received
… moreL KGB
I should have took a picture but I didn’t.. why do they always throw the donuts in the bag like the hell with customer service. Then they hold your order until all customers are done then all at once they bring your orders. Every time I stop here and I mean every time I stopped here I need to quit stopping at this dunkin’ donuts. You look at the donuts they look so good and then by the time they throw them in a bag you get in your car to get a donut out and all the icing sticks to the bag the donut comes out bald if I want to bald donut I can’t go somewhere else smmfh.
… moreHannah Duerr
I picked up my order, and after I drank a few sips I saw a ROACH, a literal bug attached to my drink cup. (it won’t allow me to add a photo) This is disgraceful. I hope this hasn’t happened to anyone else, and I hope this issue is resolved immediately.
… moreRobin Z
Horrible. Sitting here in line for about 15 minutes now. Their iced coffee always has a different taste. Sometimes they add sugar sometimes they don’t. Sometimes I get a 1/2 cup of cream sometimes a splash. Consistency is never the same. Please calibrate those automatic dispensers. Horrible here.
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