Jennifer Lynn
Everything was wrong or forgotten.
Ordered sausage, got bacon. Ordered plain bagels, got everything. And they forgot my drink. This was a mobile order, I placed it how I wanted it. The line was long in drive thru so I went in to have it corrected. The brown haired worker- who I wasn’t talking to- was rude chiming in trying to insult me??
I will be filing a complaint because there clearly needs to be some retraining and discipline.
Just checked the bagels I got and one is severely overcooked. I’ll be contacting my bank for a refund as well.
… moreKiley Nolan
Worst customer service.i ordered the cookie butter latte ICED and she came out with a hot one not a big deal but i repeated what i ordered it was not the cookie butter latte. And she got all mad that she had to remake it but i was very kind and polite. It was a dark haired girl then I sat there and waited for my donuts for probably 5 minutes until someone came to the window. Dunkin’ is so expensive and they suck at customer service.
… moreJerika Blundon
Not sure when the Springville Dunkin started sucking so badly but they can’t seem to ever get a coffee order right anymore. Pretty sick of paying for a coffee that sucks Everytime cause the employees just don’t seem to care to make it right. There is only 2 employees I see that can make a coffee order correct and if you ask for extra flavor forget it, you pay for it and they don’t even add it in. I am fed up with this Dunkin’ Donuts anymore. Dunkin in Allegany NY though has great competent employees who never mess up a coffee order
… moreAvijit Sinha
Only concern was they didn’t honor the price of the brown sugar cold brew as advertised. The avocado toast was very tasty as well
… moreJ Dubbs
Tim Hortons is superior, not to say this is bad.. but it’s no Timmy Hoes
… moreBWolf
Walked in right at 4:44 a.m. this morning for some Mother’s Day Donuts and a drink. Wish I could remember the sweet girl’s name that was working. She was super patient with me picking the donuts and even recommended a drink that was delicious! Absolutely amazing service for it being extremely early in the morning.
… moreAlexandra Kacz
My drinks are always pretty consistent tasting. Love that
… moreKevin Baker
Messed up my order. Fixed it without an issue
… moreKelsey Butcher
I’ve actually have only ever ordered the same drink from here, which is a caramel machiatto both hot and cold and it’s on point and made the same everytime! Not yet disappointed! Not really into donuts or “fast food” but I know people who love their food and baked goods compared to Tim hortons options and prices so I’ll take their word for it! The staff there are always nice as well! Keep up the food work!!
… moreEric Jaeger
Odd location with a wayyyyyyyy to small parking lot. It’s so difficult to maneuver around. Then only limited products…. Coffee we got was mislabeled. Ya’ll need to up your training and get the operation of this location back up to Freds standards!
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