Jordy Adams
Dunkin almost always delivers when it comes to their food and drinks. Unfortunately this location, the drive-thru lady working the day I went had absolutely 0 customers service skills. She said have a good day, and closed the window before I was able to say anything about the fact I had more on my mobile order. When she came back and I told her about the missing order, she grabbed it and handed it to me and almost closed her own arm on the window because she wanted nothing to do with me. Poor service.
… moreCraig Frederick
I’d say 5 stars but after watching the GM brow beat an employee in front of customers over giving 5% discounts to veterans, especially when we spend a lot of $$ there for our events right next door, has me, and many here, going to Speedway instead.
… moreMatthew Coldrick
Placed a walk-in order online, got there, and the restaurant area was closed with no way to pick up my walk-in. There were at least a dozen cars in the drive thru so did not have time to sit and wait for that. If you can’t accommodate mobile orders, just turn the functionality off.
… moreS. P.
Nice Dunkin. Hardly anyone here at 9:30am but mostly drive thru business. A little hard to get to off carrier circle but everything is
… moreRhomeare Richmond
I went there on lunch break at 6 pm to order donuts and drinks for me and my co workers when on the door it says it closes at 7pm and all the doors are locked and staff are in there and to make things worse it says they close at 8pm on Google so they should just match the hours to what they actually are
… moreScott
Some staff are not very pleasant, go daily and most businesses would appreciate repeat business.
… moreJessica Park
They gave me the wrong order one day and the next my hash browns were cold. I think they need more help or get more organized no need for cold food that’s the worst
… moreJerrica R.
Placed a mobile order for pickup this morning. After sitting in the drive thru for 30 minutes, went back in because an item was missing from an order and there was a hair in the barely warm sandwich we received. After explaining the situation and requesting a refund, the very kind employee went to the back to explain to the manager why I wanted a refund. I heard her yell, “she’ll just have to wait.”
Another woman in the restaurant approached the counter to ask about the status of her order. After not getting a definitive answer she told the employee that she just wanted a refund because she had been waiting 35 minutes. He tells the manager who then yells where we are unable to see her, “I’ll give them a refund but they’ll have to be patient.” Neither of us were being aggressive. After five minutes of waiting I left because the manager was refusing to assist and just being audibly rude to the employees in the back.
I ended up leaving without a refund because after being their for 30+ minutes I did not feel like catching the attitude of the manager when I had, what I believe to be, a reasonable request for a refund.
… moreAllie F.
Forgot to get a pup cup for my toddler and she asked me for it at the window. Staff was more than willing to add it on for her! So greatful! Good customer service is hard to find but not here! They are great thank you so much! 🙂 #onehappymama #becauseofonehappytoddler
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