Nicole Gabriel
Been here with my daughter three times now. Always seem to have the same problem with this location. BURNT coffee it’s disgusting. I said something to the employees about it the first time I went here months ago. Asking for a replacement (it was that BURNT I’m not one to complain)Was given a attitude about it by the older women that were working. Thought Maybe it was a fluke and would give it another try. Same thing again. Nasty BURNT coffee. I didn’t say anything though didn’t want to have to deal with the poor customer service from the staff that was on..It has been awhile and my daughter really wanted Dunkin today . Stopped in and had some drinks made . Same nasty BURNT coffee again. I will not be back to this place. It seems to be a habitual problem with this particular location.Also I don’t like wasting my money. The coffee is so BURNT tasting it’s literally undrinkable. I dump them out.I know of two other Dunkin donuts locations here in Auburn. I will go to one of them instead. Better coffee and customer service.
… moreAaron W
Watered down coffee and overpriced. Go to Starbucks, Simple Roast or 7 Brew. Even McDonalds is better.
… moreRandy Famoly
I love Dunkin’ donuts it’s the best coffee there is. I went there today and I saw that they have a puppuccino. I purchased one for my dog. He loved it! I was concerned that the whipped cream would cause him distress. I inquired of the staff. I was assured that it would not bother him. Time will tell.
… moreScottie-Red- Beard
This is probably one of the worst Duncan Donuts locations I’ve ever been to. Brown sugar Oatmilk tasted only of very very bitter coffee with no brown sugar flavor, Oatmilk, or sweetness. The last time I was there, I ordered the loaded hash brown rounds things. For over $6, they gave me 4 small pieces of hash browns, hardly any cheese, and it wasn’t even cooked all the way. Again, this Duncan is horrible. The employees are rude as hell and their products are absolutely disgusting. I would give them a 0 stars if I could.
… moreKon
Went in today after placing my normal order with my drink and a bagel. After leaving, i went to eat the bagel and realized it had nothing on it and just had a package of cream cheese in the bag. After going back to Dunkin, the heavyset blonde told me, they do not spread cream cheese on bagels anymore and they did not have any vegetable cream cheese left, so I get what I got. Refused to spread it and had an attitude like I was inconveniencing her. Dunkin is suppose to be on the go, how can I spread something while driving to work? This place is crazy hit or miss, depending on who is working and how lazy they are for the day.
… moreAlyce Geanopulos
This location needs better employees like Amanda. I walked in at 6:15pm and she was happy to serve me. Friendly, honest and efficient, Amanda is the employee who deserves a raise. I have been to this Dunkin Donuts location several times and have been met with a lazy employee. One time, the doors were already locked at 6:47pm before closing, which was 7pm. Another time, I walked in at 6:15pm and was told the ovens were shut down and would take “too much time to start up again.” This post- Covid workforce is so lazy. Covid most definitely destroyed the work ethic and potential of millions. If I were the owner of this place, I would get new employees like Amanda. I guarantee your business will be more successful.
… moreAngela holmes
Always friendly staff. Parking is great. Price point is great. Hot fresh coffee all the time!
… moreTheMattyd555
I have never left a negative review for an establishment…until now. I completely understand that the woman working was the only person on…BUT, as I am waiting in line(I was the first person) this woman was making drinks for people who had walked in after I had. When she finally acknowledged me, she told me she couldn’t make a sandwich for me for 20 minutes, because…”She had all these people to wait on”, meaning everyone in line behind me!. Please educate this employee on basic customer service. Absurd!
… moreAuburn Reviewer
Idk who you are but I can promise you the manager hates you as soon as you step foot in here.
We ordered sandwiches and wraps, we got popsicles. Food cold as Dante’s ninth circle. We’ve given the place several chances as we’ve grown up with DD but it’s just not worth it. Service is abrasive, order usually incorrect , certain food items are never available. I’d recommend the new DD on Grant Ave but they take orders incorrect there too. The whole franchise is a disaster in auburn. Perfect depression meal or Lenten sacrifice ☹️☹️☹️☹️☹️
… moreAkame Defox
Store is under staffed, my girl order door dash and the guy that came to pick up her order only grabbed her drink not her sandwich. I went to go get her now cold sandwich and had to wait even longer to get a fresh sandwich. Why the order wasn’t together I don’t know. Why the store only had 1 person working is beyond me. The Genesee st DD has gone so far down hill that I don’t even go there. I hit the grant ave store 3 to 5x a day 4 to 5x a week. With better service.
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