E C
Staffing issues are clearly an issue when it comes to customer service. Came here at 6pm no line of cars at the drive through. 4 cars outside at this location. Waited 5 mins at the intercom to order & spoke out to see if there was anyone, I waited fter a couple of mins, again there were no cars ahead of me in line. I went to the drive through window no employees in sight. Waited about the same time. I gave it the credit maybe the intercom was out of service. I called the store too, a girl picked up & i explained that I have been waiting. She yells to the employees in the back and then hangs up. She did apologize but staff needs to be more aware of their surroundings, as they’re clearly distracted at work doing other things. Ive also had issues at this particular location with ordering 4x, to have a coffee made 20 mins or so before via a mobile order and they were never made. Management needs to revise their training here wether they college students that are working here or not. There’s no excuse for it. A mobile order is great for those working night shift. The lack of care for customers and is highly annoying. Management needs to revise their team at this location. Its honestly really disappointing. I could understand 1 time but this has been a constant issue & should be looked into. You’d have a better & faster experience at the Dunkin location near Tractor Supply. Constant issues discourages reoccurring business. There’s slacking in the back. Just do better!!!
… moreJen
I love my Dunkin coffee!!!! They are so busy but still make sure they are nice. I love it. That’s customer service when they say plz and thank you.
… moreBetty Kilburn
I ordered a medium hot coffee and everything was great till I got home. I took a drink and spit it right back out, ended up vomiting. I got a mouth full of coffee grinds. That was disgustingly gross. No way the employee didn’t know this when she poured it in the coffee cup.
… morePriyanka Patel
My absolute favorite donut place in Plattsburgh. We drive from Montreal to Plattsburgh just for the donuts. All the crème donuts are the best, so are their Boston cream. We love their siganture iced lattes with seasonal flavors. The service is always great at this location. The ladies are so sweet and welcome you with a nice smile.
… moreLeo Frenza
Bought some donuts and munchkins- a very nice treat!
The young lady that served us was very, very nice I would go back based on her service.
… moreNerijus Pudziuvelis
I know that America runs on donuts and they are quite good here but coffee is too bitter. It’s impossible to drink black coffee (which I had) without syrup, sugar or milk. Half&half help was needed.
… moreRony EH
Nice store, very clean. Employees were very nice. Even tho i still prefer tim hortons or krispy kreme. Donuts were good and original. Coffee was good.
… moreTheCoffeeFather
Occasionally receive a cold sandwich when its supposedto be hot, but the service is usually fast and friendly.
… moreBreionna Goddeau
Everytime I come through and order a donut and drink with whipped cream, i either get hardly no whipped cream which you pay a dollar something for. OR i get a donut favor i didn’t asked for. Literally just do better. especially when i was the only one in line with 1 other car…
… moreDebbie Laporte
I went the other day and ordered a medium cold brew. They were pretty busy and my order was messed up. All the staff was very kind. Shiloh was so sweet and fixed it no problem!
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