

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newburgh, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 1208 Route 300 in Newburgh | Coffee & Donuts Near You
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I wanted to add that service is always quick here no matter how busy! Yall are awesome!
I walked over to the napkin station but it was empty. One of the female employees was behind the counter, so I politely asked if there were any napkins. Her response shocked me. Instead of simply answering, she spoke with a harsh tone and a very nasty aggressive expression, as if I had done something wrong by asking for something basic.
At that point I went to the counter and calmly requested a refund. I explained that the coffee was made messy and that her attitude concerned me. Another employee aggressively looked into my order and told me I had to request the refund through the app. The same woman who spoke to me with an attitude then rushed over and tried to take the coffee away from me.
I told her that if I had to refund it through the app on my own time then she could not take the coffee from me. She replied instantly, “If you are getting a refund you cannot have the coffee,” while standing in front of me with the same cold and hostile energy. Watching two employees behave this way over something so small was unbelievable.
The male employee in the store seemed disconnected from their behavior. He looked uncomfortable and wanted no involvement. He politely filled the napkin bin, offered to help me get my receipt, and wished me a good day. But since it was a mobile order he could not process the refund either. I left the store stunned.
The money was never the problem and neither was the refund. What disturbed me most was the mindset and the cold energy I was forced to experience over something so simple. That is what stays with you longer than any spilled coffee ever will.
I do not know these two individuals, and I came in for a simple coffee. But the truth is that some places in NY have become very harsh. People act with unnecessary nastiness, and there is no accountability. The script gets flipped and suddenly it becomes a customer issue when the reality is that I walked into a franchise expecting basic respect.
I have only been to this Dunkin Donuts twice before. Both visits were quick and I had no interaction with these two women because there were more customers in the store. This time their behavior was undeniable.
I am posting this video for awareness and in hopes that @dunkindonuts sees what is happening at this location. Life is too precious for hateful treatment like this. Some people truly need a reality check. Respect is free.
The food is ok, a lot of seated places inside.