LoveyouJoe
Avoid this Dunkin’ on Union Street at all costs. It is easily the worst location I’ve ever visited. The wait times are incredibly long, but the lack of basic respect from the staff is what makes it unbearable. They treat customers—and especially Uber and DoorDash drivers—with zero courtesy or common decency. There is no excuse for being treated this poorly while waiting for an order.
… moreKevin Kozelka
The only place that gets your order wrong every single time, then the staff gets mad at you for telling them they got a simple order of two items wrong. The staff is always miserable and acts like they’re almost forced to be there against their free will. I’m assuming the staff and management also work at the Chipotle on Balltown Road because the experience is essentially the same. Only come here if it’s your last resort and you’re out of options.
… moreAndrea Dillenbeck
They can’t stop burning food
I don’t have time heading to work to go in for them to remake it, no way to complain. These photos are two separate occasions
I said it can’t be every time
But it is. Wasting my money here. They neee to train their employees better. I order the same coffee everyday and it tastes different every time
… moreKenzie Nieves
Can’t get my order right ever! Sucks when you pay extra and still don’t get what your ordering
… moreDan Johnson
I stopped going to this Dunkin a year ago because they screw up my order the majority of the time. I went in today and gave them another shot, nope screwed it up again.
… moreEmmanuel Gonzalez
If there was a way to give a zero, I would . I purchased 20 dollars worth of breakfast , to only get a coffee that tasted like it had no coffee in it , and my sandwich had mold on the bread . It’s clear , that the staff there are not doing things right. This is the second time I’ve had an issue in this Dunkin and it’s always something . Either the food was old or it wasn’t done right .. below I leave a picture of my lovely moldy sandwich smh
… moreprince chahal
I waited for a 15 minute for a croissant. 4 people were at work, everyone was talking. I just came back. They don’t ask the customer properly.
… morematthew mcgarry
Ordered 10 munchkins with a mobile coupon originally they were $3.49 but were $2.00 with coupon. Got to drive thru and was told they have no munchkin donuts. This was 10am. I said fine just give me a Boston cream and strawberry frosted. The staff member said no I can only give 1 donut. I said 10 munchkins is not comparable in price or quantity to one donut. She basically said take it or leave it so l asked for a refund. Got refund and had to ask multiple times for a receipt so l can confirm I got a refund and basically can’t use the coupon now because it was redeemed in the app for product they didn’t have. 2 donuts is $3.58 and 10 munchkins is $3.49. To have a staff member argue and be so rude over 9 cents when it was their mistake to be out of munchkins at 10am is ridiculous. I won’t ever go to this location again and contacted corporate about how the staff at this location act.
… moreLisa I.
I wish I can give a complete zero, we asked for doughnuts he said they don’t have any, we asked for sandwiches he said the oven is broke. So we settled on drinks, my partner received a half cup of his chai, and my light and sweet coffee was without any sugar at all, and wasn’t given a receipt. I don’t frequent D&D, we were given a gift card but the next time I’m given a gift card for your establishment I’m using it for firewood, worst experience, never coming back
… moreEbony Johnson
I think you must have to tell them don’t burn your bagel. This is the 2nd time I’ve ordered a bagel and it’s burned! Make sure you check your order BEFORE you leave.
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