Katelyn Colon
Every single time I give them a chance to redeem themselves from their last mistake I always regret it. I will never again order from here. Idk who was working on todays date February 27,2026 @2-2:30pm but apparently they didn’t have croissants anymore, didn’t have muffins, and filled my matcha will 99% milk and barely any matcha to the point that my drink literally looks white. If you don’t have all the ingredients to complete to order then SAY THAT. DONT just half ass the your job that you get FULL pay for!
… moreSummer Fisher
I came in this morning for a breakfast croissant and coffee.
For once the coffee was pretty ok but they handed me a wake up wrap when the bag clearly said croissant on it. So, it was their fault for not reading. I handed the bag back and asked for what I paid for. The staff seemed confused asking me what I ordered. Nobody told me to pull around or pull up. They just said wait a minute. So that’s what I did. Then some women comes to the window telling me next time I need to pull around so I don’t hold up her line.
That was very rude and not necessary. Maybe the employees should read and double check to make sure orders are correct.
The staff has changed here. 10 months ago when I moved here they were quick efficient and nice.
Now when you go in it takes forever, they lock the front door and the staff isn’t friendly. They have horrid customer service here. It’s just an assembly line. They don’t give napkins, double check. They burn the sandwhiches as well.
Do yourself a favor and go to the McDonald’s across the street for coffee. Don’t bother here. I know I never will again.
… moreRichard R.
Consistently fast, courteous service. The inside is immaculately clean and orderly was taken without any issues. I don’t normally come inside the store preferring drive through, but pleasant surprise.
… morekyle r
Ordered a coffee and a sandwich through the drive thru they entered the wrong item in place of the sandwich when ordering and either could not hear me or would not listen when I told them the item was wrong after realizing this was going nowhere I pulled up as per normal when arriving to the window informed them the food was wrong. After having multiple people confirm what the order was they handed me my drink and told me to pull up to the side entrance and they’d bring up my food. After about 10 minutes of waiting I could no longer wait and had to leave for work. So the location took my money for nothing
… moreAri Gold
Gross food, burnt hashbrowns reeked of old reused oil and found a hair in my breakfast sandwich. Coffee was ok
… moreRefresh
To the young girl at the window this morning…
Im sorry maybe today wasn’t your day…but maybe trying not being so rude. I understand your young and maybe this is your first job but learn to be personable or find another job
… moreJeff Landon
The pictures above are not even of this location. Duncan has reduced the rewards program so you are already having to spend more money to get less quality.. in addition, the large drinks cups are smaller and they have raised the price on them. I ordered a large iced tea and two turkey sausage egg and cheese wake up wraps. The wake up wraps were undercooked and thrown in a bag so the meat slid out into the bag. The second one tasted like maple syrup obviously cooked on an unclean oven. The iced tea tasted like some kind of refresher or coffee had been repaired in the machine before the iced tea was. This is not the first time but it is definitely the last time for me.
… moreMl Kb
Absolutely the worst and most disappointing Dunkin’ location, I always heard bad things about this location so I always avoided it, but I had a conference and was rushing so I had to unfortunately stop by here. I ordered a large coffee, hazelnut flavor, caramel swirls, espresso shots and cold foam with cream…. Nothing and I mean nothing was in the drink but straight coffee with cream; no hazelnut, no caramel, no espresso shots or foam…..just coffee with cream…absolutely frustrating because at that point I could’ve just ordered just coffee and cream. ABSOLUTELY DISAPPOINTING, AVOID THIS LOCATION:(
… moreChris Loveless
I only ordered coffee and bagels but overall not bad (hard to mess up the order). It seems like they never use enough cream cheese but maybe that’s my preference. The place is clean and the woman that served me was nice. A sketchy guy hanging out there but I was able to get in and out in good time.
… moreMookie Finn
This Dunkin’ Donuts as well as the one inside 20 mall near Starbucks are the worst spots in the capital region my order is the same everyday and yet they always when I mean always they always get it wrong. I go there so much they know me by my name put my orders are never correct. I hate Starbucks one thing I can say no matter how big the order it is never wrong. I will use up my Dunkin’ Donuts points and from now on I will be going to Starbucks. I will delete the Dunkin’ Donuts app afterwards and I will be downloading Starbucks and going there from now on. I’m only one customer it is what it is but they lost me and another one has gained me.
… more