Long-running chain serving signature breakfast items & a variety of coffee drinks.
Hours
| Tuesday | 8 AM–8 PM |
| Wednesday | 8 AM–8 PM |
| Thursday | 8 AM–8 PM |
| Friday | 8 AM–9 PM |
| Saturday | 8 AM–9 PM |
| Sunday | 9 AM–5:30 PM |
| Monday | 8 AM–8 PM |
Address and Contact Information
Address: 1 Crossgates Mall Rd C203, Albany, NY 12203
Phone: (518) 434-2611
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Dunkin’ locations in Albany
Albany, NY · 1 Crossgates Mall Rd · 1040 Central Ave · 1066 Madison Ave · 131 Colonie Ctr · 1351 Central Ave · 1425 Washington Ave · 170 State St · 339 Southern Blvd.
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Last Updates
Get all your pumpkin favorites just in time for fall. From the Pumpkin Spice Signature Lat…
Aug 16, 2023
August is here and we are serving up hot offers to keep Dunkin’ Rewards members…
Aug 8, 2023
Get your July Dunkin’ Rewards Member Exclusives. Cool down on sizzlin’ July days with a…
Jul 19, 2023
Can you feel the heat? We’re diving into the sunny season with wave of Dunkin’ Reward…
Jun 14, 2023
America runs on Dunkin’ and this National Donut Day, America runs on FREE donut…
May 31, 2023
No matter how you pronounce “pecan,” all fans can get excited because Butter Pecan Swirl i…
May 5, 2023
From May 1st – 31st, Dunkin’ Rewards members can unlock a bevy of offers available…
May 4, 2023
Reviews
B K
The owner was overwhelmed and I can understand that frustration. But the way she treated me and others waiting for food was completely unacceptable and not professional. I won’t be back to this location. I hope she has a better day. She was very nasty today.
… moremia
i came here for a coffee and looked up at the board to decide what drink i wanted when the guy that was working rudely made a statement he is not cooking anything telling me to not order any food and if i was going to order food to leave because he wasn’t going to make me anything (btw the store was nowhere near closing) after making it clear i wasn’t going to order any food and only a drink he then again said “i dead won’t be making you anything” at that point i didn’t trust this guy with my drink, being afraid he was going to spit in my drink. i walked away and out of the store with him still yapping his mouth. DO BETTER DUNKIN
… morePacers143
The store manager is rude. Constantly makes comments to customers and belittles them has an attitude every time I understand alot of people can be stupid, but she treats every customer as if they’re stupid.
… moreCarissa Marie
I was here on 12.15.22 The women with the grey and half red hair took my order, she pretty rude to me and so was the kid making the food. 11 dollars for burned food? Hm. The employees seem to hate life or at least their jobs. They werent even busy. I won’t be visiting this location again.
… moreMasoud Esmaili
Rude staff not caring about customers. They prepare orders without listening to customer request.
… moreAlayna
I probably shouldn’t have waited this long.. but after multiple times of the what seems to be the manager being rude to customers first thing in the morning I had to say something. Yes the mall just opened, it’s morning, but there’s no reason to be condescending to your customers. The woman with black glasses and half red and black hair. Just a terrible attitude, clearly doesn’t like her job. Was talking to the other associate who is always super sweet, telling her “I’ve already got 5 reasons why we should close the store and go home” it’s 1030am.. also she was cursing. Thanks for being an unpleasant start to everyone’s day. Really one of the rudest people I have ever met.
… moreALFA YEASMIN
I do not want to give one star. Me and my husband ordered coffee on 1/20/2020 around 7 pm. The guy gave us coffee (dark skin with long curly hair) with dirty cover. The coffee mug cover was messed with coffee and hair. I asked him to change the cover pleasantly. Instead of changing the cover he stared at me and told what’s wrong with cover. I told him the cover is not good and saw something in here. Later he gave me cover with a bad attitude with indicating by his hand and eyes to through the cover where he supposed to through away that dirty mug that he covered up. The guy had horrible attitude and should not deserve customer service position. I have no idea how they get employed by employer with nasty attitude and dirtiness.
… moreCait B
This is prob the best Dunkin’ I’ve been to. The staff on today was really friendly & made my order PERFECT. The majority of Dunkin‘s don’t know how to make the iced caramel latte correctly, but when I got it here it was made the correct way & my bagel wasn’t burnt! Definitely will be a returning customer.
… moreVenessa DiNovo
If your job is to make a coffee, please make it as asked for it or how you feel it should be. Then be rude as I come back in and ask for it as I had the first time. The girl behind the counter took an attitude with me because I didn’t tip her. I politely explained she makes more than servers, they need the tips not them. They rushed my second cup of coffee and it to was wrong. I have a feeling it was o purpose. I left the coffee on the counter and will never stop there or recommend anyone to stop there due to this experience.
… moreAmy Beyor
One of THE BEST locations! The crew is what definitely makes it the best location around. Trista, Erin, Bonnie, Marie & Mike are always so amazing. Even though the prices are slightly higher due to the location (in the mall) I rather get my coffee and snacks at this location because I know there will never be an issue. I visit almost every day, for the past year…never an issue. I would give 10 stars if it would allow. Hands down best Dunkin!
… more