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Depending on the staff the drinks can either be great or mediocre. I told the staff for one less pump of the syrup then they normally do she said okay and I got my drink and it was too sweet. The store was completely empty so it’s not like she was in a rush, I would have said something but I didn’t notice until I was already 5 min away.
… moreJenny L.
Every time I come in here there’s always a guy and a girl making some ugly faces when they see my presence or my family’s. They tend to give me attitude not only to me but my family as well. We are just here to buy beverages etc from them, but receiving this type of service is unacceptable. It took me this long to make this review but this time it was my last straw. I’m beyond sorry but this is how I feel.
I appreciate this other girl who wears glasses who works there , props to her because even tho it gets busy she still manages to give a positive attitude
… moreYoseph A
Always in and out. I place my order ahead of time on the mobile app and it’s always ready for me. I prefer this location over the one that’s closer to me (in the gas station on w main). I’ll happily drive an extra 5 min for coffee that’s made properly.
… moreErin Cameron J
I’ve been coming here for a while, and overall, it’s a decent spot. The coffee can be hit or miss depending on who’s making it, but when it’s good, it’s really good. The staff is generally friendly, although like anywhere, the experience can vary depending on who’s working.
One thing that does bother me is that during busy times, when the team is clearly short-staffed and overwhelmed, the manager doesn’t seem to step in to help. In my opinion, a good manager should jump in when needed to support the team and keep things running smoothly. Instead, it often feels like he just walks around or stays in the back, which is frustrating to see when the staff clearly could use an extra hand.
That said, I appreciate the staff who work hard and stay kind even when things get hectic. Hopefully management can improve in supporting their team during peak times.
… moreRp FB
I was in the area and went to look up a bagel place, ironically noticed that this Dunkin had better reviews than the bagel places in the area….i thought that was interesting. When I walked in I noticed all the customers and staff had a good relationship seemed like they have plenty of regulars, my sandwich was pretty good so was the coffee. Can’t quite put it into words but I guess I would say they have a really good staff-customer satisfaction culture in this store.
… moreOscar “Kokito” Gonzalez
Just because its not food all around. Need better coffee and very service. Neither will cost that much more
… moresharon blumstein
Went to dunkin for breakfast. Ordered 2 muffins 1 with butter, 1 toasted and buttered. When we got our muffins the toasted buttered muffins put in bag not wrapped the 2nd muffins had butter on the top and dropped on the other muffins. Before reservations they used to wrap the muffins individually. The muffins are very sry, pasty and crumbly. Very disappointing since I have been dealing with this store for 21 years. Guess I have to find another dunkin donuts or break down and go to Starbucks. The staff needs to be trained it took several minuts to order our muffins.
… moreRicardo BH
It is a clean and regular Dunkin Donuts place. The lady that took care of us was good and was smiling all the time. The other girl that was there was a little bit crancky because the other lady ask her for help and she said that she had not time for that. Obviously the help was for us, customers. Other guy that was there was able to help. That second girl needs to learn how team work really is all about.
… moreAndrea
This one location has their donuts and other bakery items displayed which I love! The store is kept clean, it is busy so I can see it getting hectic inside. In my opinion they should have one or two more employees, for how busy they got. I have my complaints regarding the service but I do understand how busy it was. The girls working must’ve been overwhelmed.
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