Emily Yardley
We stopped in our road trip this morning for some caffeine and treats- this is a very busy Dunkin Donuts! I counted nine workers this morning behind the counter, there could have been more and they were all very busy and working hard. The lobby was relatively clean and tidy for the amount of traffic they were serving, restrooms were clean. We used the mobile app and after a short wait our order was ready and correct- the only reason atmosphere got two stars was the brown rodent we spied heading under the building in the rocks outside – they are everywhere – and I guess they must eat too! The kids enjoyed their breakfast
… moreYannil M. Reyes
I usually never have an issue at this location. But, today I placed a mobile order and waited 30 min. I understand it gets busy so I didn’t mind waiting but after 25 min I got weary. When I did ask, my order was not in the mobile pick up area. It was behind it so I couldn’t even see my order. Luckily I asked.
… moreNicholas Menard
The worst bagel with cream cheese I’ve ever had from a Dunkin. There was barely any cream cheese and most of it was bare. I couldn’t even eat it and wasn’t worth saying anything about since I already left the store. I’m not going here again.
… moreDarren Petty
This particular Dunkin is located in a busy area of Middletown right by an intersection and close to i84. So it’s usually very busy. Expect to wait up to ten minutes or so during peak hours. The workers definitely keep a quick pace going to get everyone served as quickly as they can. I like coming to this location because my coffee is always made perfectly. The workers are polite and the prices are great. Make sure to use the Dunkin app to stack up the points. They come in handy. There’s always plenty of parking, as well as seating inside. There are restrooms here. This is one of the nicer Dunkin locations.
… moreSarah Oomen-Gailie
I ordered the new cookie butter cold brew which to my surprise was excellent! Taste like a gingerbread cookie to me. Very festive for the season. The lady working the drive in was very rude ,pushy and rushed us while we made our order.
… moreJenny Li
This was the worst service experience I’ve ever had at this brand’s store. When I walked in, no staff member took the initiative to greet or assist customers, and one employee spent the whole time chatting with someone instead of working. I only ordered one item, yet no one informed me of any delay — after waiting for a full twenty minutes, I finally learned it wasn’t even ready, despite the store being far from busy. The only person chatting was that girl, while the other staff members behind the beverage counter were working hard. Although they eventually brought in a manager to issue me a refund, there was not a single word of apology. Such service is completely inconsistent with the brand’s image and left me extremely disappointed.
… moreBarbara Martinez
Awful! Went through drive thru for a simple Small Peppermint Mocha with almond milk. That is not at all what I got. It tasted like dirty water. I went back and walked inside. I told the young lady to please remake it but I barely got my words out. No eye contact, grabbed the cup, said “yup, got it” and proceeded to remake it. Once done she handed it to me and said have a nice night and walked away. She was clearly bothered and couldn’t be bothered at the same time. Just rude! And the coffee – still awful.
Does this look like a Peppermint Mocha Latte?
… moreWendy
Go elsewhere. They can’t fill a simple iced coffee order correctly. If they actually read the ticket and the receipt, they would be ahead of the game. Also, they don’t know what a small, medium or large cup is.
… moreShanell Steele
I never review manually but Dunkin should be ashamed of their raspberry croissant. It was akin to chewing a shoe.
… moreIsabelle Dauch
The wraps tend to be dry. The bagels are hard which really stinks when you order a toasted bagel with cream cheese. They’re definitely not fresh. I rarely order a donut at any of the Dunkin’s because they’re way too sweet. The staff are on point and keep things moving! The entrances and exits of the parking lots are very inconvenient!!!
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