Paula Lanza
Wednesday 10/1/25, my husband and I went to the Somers Point, NJ drive-thru, we live 30 miles from that area, but while passing by we felt like a coffee. Dunking Donuts was always a sure bet! That has changed so much! Not sure we’ll visit Dunkin again, as this is the second time (different store) we’ve had below par experience.
First off, asked for 2 medium coffees, cream only. Decided to ask for donuts as well…they were out of the first three I asked for. Drive around to not be greeted by a person, just an arm….I guess he was too exhausted to actually step over to say hello! I said I didn’t order them, as he is handing me Iced Coffees. “So, what did you order?” I had to tell him again. Started to drive, hot coffee (as always, I love, but couldn’t take a sip yet), 10 minutes from home and finally took my first sip. OH MY GOODNESS….it was horrible…..basically a cup of hot cream. Opened the lid and it was almost white. 10.67 down the drain. Not happy, I called to wait 38 minutes at which point the call disconnected. I called back and opted for the call back option….no surprise, but not call back that was 5pm yesterday.
I want a refund, I will find it hard to go back unless you dial back to your old standards. I am over being taken advantaged of by Big business. In closing….start training people to have social skills, or don’t hire those lacking in such! It’s retail, it’s a necessity.
Thank you!
Paula
PS, I received a reply from corporate that someone from this store will reach out…hmmm! Also, today received a survey asking about our experience, which one would think my email to corporate would have explained everything!
… moreHannah Maples
I typically do not write reviews, but I felt compelled to share my experience today. I visited Dunkin’ around 2:00 PM when there were only a few cars in line. While paying for my order, I politely asked the manager (Scott) at the register if I could add three donuts, as long as it wasn’t an inconvenience. I was surprised by how rudely this request was handled. The manager told me the donuts I wanted were unavailable, but shortly after, a very kind employee named Josh stepped in and informed me they actually had plenty of those donuts. He went out of his way to assist me and made sure I was taken care of, despite how dismissive and condescending the manager had been.
I’ve been coming to this Dunkin’ for years and have never had an issue until today. I simply wanted to acknowledge Josh for his professionalism and excellent customer service.
… moretara irwin
Manager Scott was a complete jerk off to his staff. He was yelling at staff and belittling them in front of my family and several other customers. What I witnessed as a customer is grounds for a lawsuit for contributing to a hostile work environment. The owners of this franchise should really reconsider having Scott manage this store. My daughters frozen coffee drink tasted like shaved ice with no flavoring, we had to ask the worker to add a few pumps of liquid sugar so it was drinkable….my husband asked for a 10 ct munchkin with chocolate and glazed only and it came back with all the flavors. Good thing we ordered inside so we didn’t have all these issues going through drive thru.
… moreRomero Heber
I asked for 5 cream 2 caramel look it at my friends coffee it has 6 cream , Mine looks like I’m drinking ice cream and not and ice coffee. We were rushing that’s why I didn’t complain ,
… moreRebecca Dill
For a store that takes this long to fulfill an order, it would be nice if they at least get it right. On multiple occasions I have ordered a coffee at least 15 minutes before picking it up and when I arrive it still isn’t made. Nobody pays attention to the pickup/mobile order area of the counter so you can even inquire about the status of your order. I consistently order an iced latte and ask for no whipped cream, and about 8/10 times it has whipped cream. I cannot send it back because I am usually in a rush since I had to wait so long for the drink. The staff are generally nice, but they do not read the drink orders and fulfill them appropriately. Since the remodel the shop is clean and nice, but The service is slow.
… morePaul L
Stay away!! Unprofessional staff, manager is only helpful when corporate is there. Coffee is not fresh, their sugar machine never works, and your coffee order never ever tastes the same way twice no matter how you like it. The NF one is not much better.
… moreMike Lista Sr
Bad, very bad experience. Start to finish 20 minutes to get a regular coffee. I was 2nd in line and it took 10 minutes to get to the counter. A guy behind me had 4 boxes of coffee and got so frustrated he just dropped them on the floor and walked out. I don’t agree with that at all. My order was simple, extra large coffee with a little extra cream. When I got home and opened the top it had so much cream it was undrinkable. Five people working but no system. When I was driving out of lot the line of cars in the drive through was so long it effected traffic.
… moreTaylor Radcliffe
Store was dirty and the manager always very rude and unprofessional he was sweating all over the food counter they incorrectly made both of the coffee I ordered because they were rush and not paying attention and they made a complete mess of my cup and didn’t bother to wip it off and handed to me sticky and with cold foam all down the sides. They didn’t even bother to listen to anything I asked for in the frozen coffee. Very disappointed and won’t be visiting this location again I’ll drive the 5 extra miles to the next one!
… moreHaylee Schabikowski
i ordered through the drive thru and the lady was so rude and very short with me. when i got to the window there was no one there! i sat there for 10 mins waiting for someone to come out from the back! i heard lots of arguing and yelling. finally they came out and forgot what i ordered.was not professional at all!
… moreKaren Benites
The 2 morning guys that work mostly everyday always get my cafe perfectly!! Im so picky and get a Small regular but in a meduim cup and they never complain! I think there names are Chris and Marcus! Keep up the good work guys!!! Wish all dunkins were the same!!
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