Cedric Bryant
I come in here a lot and it’s always hitting Miss usually when a certain girls behind the counter she’s hardly ever pleasant like she doesn’t wanna be there. I specifically came in today asked for half ice. She repeated it back to me, and I tried to give her the benefit of the doubt I get in my car take two sips and my drink is gone only to find out she filled my cup all the way to the top With ice, I guess it won’t be so bad if she seemed friendly when I come in. Then I called three times so I picked up then hung up then picked up and just left the phone. Arthur receiver are paying over six dollars for this drink and at that price. I just want what I asked for.
… moreMugdha Sarkar Sowmo
Terrible Experience – Never Fresh Coffee
This Butler Dunkin’ Donuts is absolutely awful. They always serve old coffee, and the taste is extremely bitter, like it’s been sitting there for hours. Coffee is the main thing Dunkin’ is supposed to be good at, and they can’t even get that right. I’ve given this place multiple chances, but it’s the same disappointment every time. Completely unacceptable. I will not be coming back.
… moreCynthia Rosales
I usually love coming to this Dunkin because the service is fast and friendly, but today’s experience was really disappointing because of how the manager was treating her employees. While the two team members working the counter were polite and provided great service, the manager was extremely rude and unprofessional. She kept calling one of her employees “stupid girl” and belittling her in front of customers. My friend and I even made a comment to the guy in the register asking him if she was kidding because how dare she speak to anyone like that. It was uncomfortable to watch and completely unnecessary.
No matter how busy or stressful things get, no one deserves to be talked to that way—especially in front of others. The employees were doing their best and handling customers very well despite the manager’s attitude. I hope upper management takes this seriously and ensures that staff are treated with respect, because it’s not fair to them or to the customers who have to witness that kind of behavior.
… moreJessica Jimenez
Always a great cup when I stop here. I avoid other stores to come to this location
… moreRob Perez
Stay away from horrible place and nasty ppl took me 20 mns for a coffee light n sweet with expresso shot which no expresso was put in Two croissants and no people online and was ride when i ask where my stuff was
… moreMetin Yuksel
During my most recent visit, there were about four people in line and four employees behind the counter, including the owner. While waiting, I witnessed the owner publicly berate an employee, making unprofessional comments such as, “you don’t have experience” and “how are you going to tell me the right way to do it, I went for 6 weeks training.” He even used an inappropriate analogy, saying, “if someone commits suicide, are you going to commit suicide?” This conversation was happening in public view with no professionalism at all. After enduring this for 10 minutes, I suggested the conversation take place in private, to which the owner responded by yelling at me to mind my own business and continued to be belligerent, stating that his employee made the coffee too strong. Another customer also voiced their concerns about the unprofessional behavior. The owner was yelling at us, stating that this is his business and he can do whatever he wants. This showed that if he can talk to his customers like that, this is a hostile work environment. Regardless of any mistakes an employee makes, they should be retrained appropriately with respect from both parties. We’re all human, and mistakes happen, but the way we fix those mistakes has to be done with dignity and respect, which this owner does not have for his business or his team.
… moreChristine Reda-Sulling
I am an everyday customer of this location. I tip the cashiers always and I treat the employees with kindness. I am appalled at the way I was treated by the manager / owner. I had purchased a hot tea as l’ve done for years. When I got to work, it had a coffee taste mixed in with the tea. I went back after work and kindly explained how it had a coffee taste. (I am not a coffee drinker). The manager tried to humiliate me in front of the 4 or 5 customers in the store. He was so loud and tried to shame me by saying, “That is impossible; our water comes from here”. (pointing to the hot water tab on the machine; he pressed the tab) He said, ” See – you see any coffee?” I replied with a no. He continued his rant and said, “See – here are the tea bags – you see any coffee?”. He brought more attention to his ranting and I said calmly, “Ok – forget it; just dump it and don’t worry about it”. Just maybe…. they accidentally poured some coffee in the cup and realized that it was supposed to be tea?? People make mistakes. It’s no big deal. He made it a big deal. He did not offer a new cup of tea. For a $2 drink, is it that difficult to do the right thing? They lost my business. It’s amazing how people treat each other. Always be kind.
… moreLeonard Herbster
Best place to learn to ski or if you are into snowboarding great park
… moreSarah Gillham
Every time I come to this location my order is perfect. The coffee is always fresh, they make smaller batches so its always consistent quality. This is my go to location when travelling up 23.
… moreMarina Bartzokis
Service is a mess. Given wrong items, given multiples (and charged) that I didn’t want on multiple occasions, etc. I submitted a survey so that they could know what happened. I got a call not long after, and it seemed like they really cared to track down the info and figure out what happened. Then I get a call about a week later asking the same questions. I told them I’d already spoken to somebody and provided all the info from my last trip, based on my receipt and even verifying the info from my credit card statement. They clearly hadn’t communicated internally. Then they said that they couldn’t find my transaction in their system and somehow wanted me to find another way to verify date, time, etc. I have no idea what they wanted, but I can’t provide any more info. They’d already wasted enough of my time at this point, and it doesn’t matter because I won’t be going back. There are other locations that are more inconvenient to get to but have much more reliable service.
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