Frankie Zion
I went early morning 5:30 am and there was only one staff member, she was busy with online orders and walk ins management should staff properly. She handled it with a smile though ☺️
… moreBurt Shoobs
With this Dunkin Donuts being conveniently located in the heart of Downtown Rutherford, right near the main mass transit hub in town, I find myself many times out of necessity (especially in adverse weather) having to go here while awaiting either a bus or train transfer. Believe me, I would rather go to the other Dunkin in town than this one. The prices are quite a bit higher, and the service is not all that great. In addition, for whatever reason, these people are absolutely clueless as to how to make a simple iced coffee. It’s always watery, and too many times either not enough milk, or no sugar. With the fact that most times I’m here, nothing else is open at that early in the morning. All told, I’d rather not go here if I don’t have to.
Contributor’s update August 2023: Over the last couple of months, a pattern of pure incompetency has developed. Not only has a continuous inability to make iced coffee persisted, but now it has come down to the fact that one counter person continually fails to scan my app despite the fact that it is right in front of his face. Once, I might forgive it as an honest mistake, but three times in five weeks is plain and pure INCOMPETENCE AND INDOLENCE, AND TOTALLY UNACCEPTABLE. I AM THEREFORE DROPPING MY ORIGINAL RATING OF THREE STARS DOWN TO ONE STAR AND WILL NOT BE EXPECTING TO RAISE IT ANYTIME SOON.
… moreStephanie barnes
No matter which day I visit, the location consistently appears to be understaffed. Even on days when staffing does not seem to be an issue, the service remains unusually slow, and I often wait nearly ten minutes for a single coffee.”
… moreJunior Wilson
Stopped in on august 16th as I was excited for the pumpkin roll out. When I walked in the cashier was texting (which I don’t normally get upset about), but she was doing it for at least 30 seconds which I then found to be rude cause she could’ve just helped me and gone back to her text. I ordered my coffee and I told her that I just wanted a splash of milk but the drink was more milk than coffee. I’m not one to argue with someone who clearly doesn’t care so I just took it, tried to drink it, but ultimately threw it out. Not saying I won’t be back, but if I see that she’s working, I’ll just go to Starbucks
… moreRinchen Gyaltso
If there was a minus star, I would go all the way to the lowest of the lowest. I have never seen employees like this at Dunkin. This place shows “everything bagel” online, but it’s never available—this is the second time. When you order a croissant, they take one from the big display, then swap it for a smaller, different croissant from a plastic bag before putting it in your order. They don’t give you the right order, and they don’t give it on time.
If you want to review it, check order #8010 on July 2. I ended up throwing all the food in the trash because I didn’t feel safe eating it. Good luck
… moreSarah Sanders
I dont know why this happens here. Whatever I order, it always tastes like milk witjout sugar! It’s annoying!
I ask for suger via app , but there’s none! I order macchiato with espresso in it. Mind you, that’s how it is made. Well, not my order at this location.
… moredennis hennessy
It’s beyond me that on a Sunday , with all the people in town , the staff consists of one person , debris on the floors and the garbages overflowing . The self serve counter near the front of the door has no straws or napkins . I pass through from time to time but nothing changes with atmosphere , cleanliness or enough staff . The union avenue location is the choice location .
… moreMatt Piccolo
dirty place, nothing out, food was ice cold and waited 35 mins while all other customers were helped
… moreSteven Solano
I decided to grab a coolatta on my way home because it was about 90 degrees and I was coming home from a long day. It was before 7pm and I was told that they shut down the machine so I wasn’t able to order one. They close at 8pm. This place continues to disappoint on every level of customer service. They are lazy and are always understaffed on their busier days. Mind you I was their only customer at the moment. They continue to be the worst dunkin donuts in North Jersey. Dunkin corporate needs to pull their licensing. They are the worst run business on Park Ave simple as that.
… moreKimberly Alban
She was so awesome, she helped me figure some things out on the mobile app and gives me really good service every time I come, her name is Sakshee Rana, thanks Dunkin for hiring her
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