Andres Ayala
Essentially what you come to expect when you visit a Dunkin. A quick, hot cup of coffee with epithet a donut or bagel on the side. Service was quick and efficient. The staff were very nice. The store was clean, I sat and had my coffee and bagel before work without any issue.
… moreChristopher Rosario (BamBamBPT)
This Dunkin’ on Main and Federal is one of my daily go-to spots. I will be honest, food service has been slow at times over the past few years, but what keeps me coming back is the coffee. It is consistently made exactly the way I like it, which matters when it is part of your daily routine. The staff usually gets the order right, and that reliability outweighs the wait for me. If coffee is your priority, this location delivers.
… morevijay veerla
While preparing food They didn’t use any papers or trays, they directly keep on the table and they say its sanitize and I place an mobile order but I wait up to 2 hours to get my order they prepare all the other orders. Staff behavior was too worest I never experienced in any dunkin
… morePrisila Barroso
Literally the WORST DUNKIN EVER. I used to love this Dunkin so much, would go literally everyday faithfully! Spend thousands on this Dunkin, quite literally The whole staff knew me. NOW? absolutely not. New team members are terrible. Their attitude is disgraceful. I never leave reviews ever but I definitely felt the need to do it this time. Went to get my drink corrected and got denied. Do not come to this Dunkin! Go elsewhere. Fed up honestly!
… moreTaina Louis
The service over there is sooo bad. I was saying my order and the guy taking my order didn’t respond so I said hello and he got an attitude then after I proceed to order he thought his mic was off he proceeded to say, “ damn” they gave me the wrong order and they also forgot my drink when I asked for it he rushed to get it and he didn’t even give me the correct drink. They’re honestly so rude and unprofessional my drink was supposed to be a chi latte with vanilla and the guy didn’t add vanilla and just added straight milk. Management is horrible and just don’t waste your money there.
… moreA R
Waited forever at drive thru never heard an attendant ask me what I would like to order.Then I get to the window where you pay and she has the audacity to be rude.This is exactly why the place is empty , terrible customer service
… moreDj krazy Devil
Today at morning when by the drive thru and was waiting for at least 5 minutes no body take care of me. Then I decided to go to the window and they keep talking then just tell me to thru the drive thru again to take my order! Manager (Shanda) didn’t even did anything when I said I was waiting and no body responded at my order!! (Tati) was so rude she didn’t even take my order ‼️‼️‼️
… moreDavina Santiago
Someone needa do something about these workers lmaooo they have u sitting at the window for 5 min without greeting you until YOU say something on your own. It takes them 20 min
to serve one car. It never fails, im waiting over 20 min+ at this place each and every time. Today is my last time ever come here it was never that hard.
… moreBlack Mamba
shanda is the best I been coming here over 10 years food is good the store is super clean inside.
… moreDhamu Amari
I usually dont do these reviews, but its gotten to that point. I’ve been frustrated with this Dunkin for years, but this is my first time expressing that on here. There are some good employees there but man most of these people they be hiring are really slow; in movement and in the head. I’m only going to mention my last 2 experiences…….Today I decided to order on the app and waited about 10 minutes before I started walking to Dunkin. I get there and not only is my order not ready yet but I waited an extra 20 minutes for my order. Only thing I ordered was an ice coffee and 2 wraps, and I know it gets a lil busy in the mornings but there were like 6 employees there this morning so things definitely could’ve been way more organized. They lack organization and strategy. When you know you might have a lot of customers coming in there should be structure so that things can run smoothly and you’re not all over the place…. Now last week was an even worse experience – It was only me and 2 other customers in there – 1 customer just got their order and was leaving as I was ordering and the other customer was behind me. The girl that was in there took so long on my ONE coffee that the customer behind me got fed up and left and I ended up just asking for a refund. As I was asking for my refund the customer that was before me walked back in and complained that her order was completely wrong so now the girl is getting frustrated which I don’t understand why because if you were doing your job correctly then there would be no issue – but she’s so frustrated that instead of giving me my 10 dollar bill back after I gave her back all the change she handed me, she instead hands me back 2 dollars so now I’m confused wondering why she just gave me back even less money. This gets her even more frustrated as she just grabs a 10 dollar bill out the register and hands it to me with a reciept as if to shoo me off. Funny thing is after I left I realized she ended up giving me more money back then she was supposed to smh, and that is why keeping a cool head is so important when you’re doing business or dealing with money. I don’t know what shall be done but maybe its time to make a complete change in that place. I’d say replace EVERYONE except maybe the girl with the glasses and the big muscular guy. Everyone else could definitely pack it up
… more