Joe Silvestri
This is for sure a contender for worst dunkin in the country. We’ve lived here for 2 years and i think they’ve gotten our order correct once. There’s either something missing, or something made incorrectly. There are 2 or 3 staff members that are personable. The test clearly don’t want to be there of care about doing their job correctly. They’re typically just standing around chatting with each other. If I could give zero stars, I would
… moreEileen Booker
They make the best Signature Carmel Ice Latte. They made my day.
… moreCrape Myrtle
My compliments to the very nice young lady who graciously took the time to point me in the right direction to the Franklin Town Hall. Not often do I encounter those willing to extend a helping hand to others.
… moreniles fam
andre and Kaitlyn are always so inviting great team
… moreSalem T.
I’m writing this as a fellow Dunkin employee. I have never seen such unprofessionalism from a Dunkin, my friend and I have been coming to this Dunkin for months and each time we have a negative experience with the staff. I feel like the guy at the window purposely squeezed my drink so some would go into my hand. I never write bad reviews, this has just been a recurring problem every single time I visit.
… moreLucy Moran
Food orders are sloppy or incorrect, customer service is generally mediocre, and this location will charge you over a dollar for a cup of ice water.
Only good thing about this location is it’s generally quiet with no line….
… moreAndrew Warzocha
It’s a Dunkin so only so much can be expected. However, in the dozen or so times we’ve stopped by while going down 32, we’ve had something that’s gone wrong.
From waiting 10-15 minutes despite being the second car, to typically burned or uncooked bagels and coffee.
Its much easier to hit the one farther down the road or wait till you’re in Willimantic to hit one up there. We’ll be avoiding this one when we can.
… moreHannah Wolf Music (shewolf3196)
There are many issues with this location: lack of properly trained staff, lack of staff, poor app maintenance, amongst other things. You will never know if anything is actually in stock or not, wait times (even on mobile orders) is a minimum 10 min wait, and have actually witnessed staff pick up food they dropped on the floor and proceed to give it to a customer. You get anything from this location, make sure its no more than a drink.
… moreAnika
I feel bad but they are ALWAYS rude. I don’t know why everytime I go the customer service is below standard. I’d understand if I was being rude but there would be times I’d tip and they still would take it and be mean. You will say “have a nice day!” And they will just close the window.
… moreTom H
I just watched them pick coffee cups off the floor they dropped and use them for customers. They make it pretty clear that in-store customers are not a priority by the extended wait time. My hot beverage came to me borderline lukewarm. The
eggs in the breakfast sandwich had the texture of broken egg shells even though I think they use liquid egg in a carton. Either way, it wasn’t a pleasant experience.
… more