Richard Lyle
I’ve been to this dunkin’ donuts on at least five occasions. Only once did I get a hot coffee in a reasonable time. Twice the people were literally hiding in the back of the store playing on their phones. I had to walk around to the side of the counter and wave to them to let them know that I was waiting to order. Twice the coffee was cold and I had to throw it out. This is indicative of the integrity of most young people today. If the profit on a $3.50 cup of coffee wasn’t so great this store would be closed. Shameful.
… moreBen Buchmiller
It was an odd setup. Cashier took our orders over by the drive-thru line even though we walked into the establishment. Even though there was a register right in front of where the donuts were to take orders who came in through the front door. Very awkward. And hard to hear over the open window for the drive-thru. Other than that the food was pretty good. I got a chicken wrap and my wife got a pumpkin spice drink with a donut. Never been to one of these before so it’s kind of fun experience.
… moreFiona Jacobsen
It used to be quite good but as of late (September 2025) it’s gone down hill fast. I’ve ordered a grilled cheese, it’s not toasted I just got a cheese sandwich. Anything with egg’s regularly taste’s awful, most of the time either it tastes rotten or like some sort of chemical cleaner. Everything that is supposed to be toasted it normally cold, no toasted bagel’s just round bread. The drinks have been very very messy lately, they don’t even try and clean up the cup they just give it to you with half of the coffee dripping out. Also, they’ve been refusing to put syrup inside the cup in drinks that are supposed to have it like that Mocha crunch frozen coffee or the cookie swirl one. Want yummy crunch bacon? Nope, flacid stringy bacon. Most of the employee’s are unfriendly or just downright rude, though other’s are really sweet and friendly. One more final thing, they keep refusing to give me pumpkin syrup they keep saying that’s not a thing, but the dunkin in Troy gives me the pumpkin syrup inside the cup and on top of the whipped cream. Anyway, that’s the end of my list of complaints, I really hope they learn how to toast there food and clean there damn cups. :<
… moreAderyn
My dad made an order on the app for 9:35, but when I got there only the coffee were done, but they didn’t get the dozen donuts we ordered. So I waited there patiently since I noticed that the workers were super busy and I didn’t want to further stress them out. But after 30 minutes they still hadn’t gotten my dozen donuts, but completed multiple door dashes and front counters orders. Eventually, I stood in front of the mobile order station and one of the workers saw me and asked me what I needed, I said I needed the dozen donuts for my mobile order and she “okay” and got them. I wasn’t expecting any big apology or explanation, but I was surprised she didn’t at least say “sorry”. I definitely weren’t say this Dunkin is terrible, and most of the time they are amazing and quick, but this just was a very bad experience.
… moreCristhian Julian Garcia Santiago
They were very nice. Fast and my coffee was very hot and that’s how I like it.
… moreMichael Leake
Friendly staff and comfortable environment. Staffing can be an issue here, so I have often experienced a longer than normal wait and tables not cleaned.
… moreJonathan Slyker
Several days in a row, I walk in at 5 o’clock and get ignored for 10 minutes while the clerks all race around madly, serving the drive-through window. Customers don’t know where to stand on line. Watch order after order get served at the drive-through window while we’re being ignored. So then the customer start walking out of the store. The appropriate thing to say is “we will be with you in a few minutes. Sorry for the delay.” And they need to treat the in-store customers better, not like second class citizens.
… moreAndrew Brushett
The coffee tasted like it was watered down and the didn’t add the sweater, the breakfast sandwich was so small i had just a bite and a half.
… moreJennifer Turner
I ordered a dozen donuts through the app at 7:05. I arrived 10 minutes later and my ordered wasn’t filled but the slip was on the shelf. I stood watching all the other orders that came in after mine get filled and sit there. I politely asked if my donut ordere could be filled and was told there were only two people working. A couple minutes later a different girl went to take an order from a woman who came in after me. I grabbed my slip and said, “Can I please have this filled? I was here before this woman and the order was placed at 7:05.” I was then told by the employee that I didn’t need to have an attitude. She filled my order while lecturing me and sharing the store isselues for the morning. Happy Friday!
… moreColleen McKearney
I asked for a Berry Burst for my son and they said the Blueberry Refresher. I corrected them and they said that they call the blueberry refresher a berry burst. I came out and gave my son his drink and told him and he said someone has to be not good at their job to mix that up since the berry burst is a dunkin energy and not a refresher.
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