Karen Dalton
I just left the Duncan in Damariscotta which I frequent going to the one in Wisconsin and used to go to the one that was in Boothbay and I occasionally go to the one in Damariscotta. I have discovered that quite often when I order the medium hot French vanilla with cream and sugar that it says 33 and three on it and it is too sweet for me so I asked to have 2-2-2. She made my daughter’s coffee right away, which was a medium iced pumpkin signature latte and then we waited literally like 10 minutes for a medium hot French vanilla with cream and sugar. There was not many people around there so I don’t know what the holdup was but we finally got it and I looked and the label on it said three.-3-3 so I tried it and it was super sweet and I was like great. I specifically asked for 222 so I waited there a minute she came to the window and I said I’m really sorry, but this is too sweet for me and I had asked for it to be 222 and she got very snippy with me and asked did you try it in a very condescending, nasty tone- and I said yes, I did that that’s why I ordered it 222 because it’s too sweet for me that way, but I did try it… she then gets even more nasty and acted like she was being super sweet, but you could tell it was to be rude and she said “ OK, well I’ll make you another one. OK you’re welcome.!” Not allowing me time to say thank you – and she remade the remake way faster than the first one and gave me a large. I’m 60 years old and I’ve worked in restaurants since I was 14 and I was appalled to be talked to that way. I won’t be going to that one again in the near future my granddaughter had told me there was someone there that was really rude to her and I’m sure it has to be that one dark curly hair and black rimmed glasses. She needs a new job!
… moreAlex Ridlon
I’m absolutely disappointed and disgusted about why I ran into today with Dunkin. I asked for an extra large peppermint hot chocolate and this is what I was given??! Really a disappointment for paying $18 sum for 2 xl drinks and 25 munchkins for a drink I get to be a medium. Do better.
… moreMaisie Hochella
Service royally sucks & your new intercom is faulty & thanks for starting my Christmas holiday week Monday out with a terrible taste in my mouth for Dunkins. You may have ruined me & my family for ever stopping at this Dunkin Donuts again, the service was so poor. Your new intercom failed to work & 16 cars backed up behind me waiting to order at 7:30 in the morning. After an on-break employee came out for a smoke break and said the system was new & wasn’t working, I moved my vehicle up, gave my order when he said it was working & still received no response through the intercom. Other ppl in my car witnessed the something was definitely wrong with the order intercom. So we moved up at the direction of the employee on break to the pick up window. At the window, a sullen and nasty window attendee confronted me, told me the system wasn’t working properly and then did a horrible job providing me with any service or selling me any Dunkin Donuts today. I left without getting anything and I have to wonder about all the cars backed up behind me.i hope your Dunkin corporate leaders enjoy this awesome review of the terrible service at a location that doesn’t seem to lack for business or employees, but appears to be run by the worst of them..
… moreEva Simmons
extremely rude and seemed put out to be speaking to me when i simply had a pick up order. terrible customer service!
… moreLiam Mcgloinn
I thought the food was hot and fresh but the service was pretty slow and their kiosk is messed up it doesnt process when your clicking it and it doesnt apply the discounts for the 6 dollar meal so i paid way more then i should have and and the drinks weren’t made right even with a upcharge on the drink that i never even wanted
… moreSickkBoy
I have no complaints about the Service just that the bagels I ordered were tho most horrible bagels,I’ve ever had! I ordered them toasted well done with extra cream cheese, and they came out barely warm with packages of cream cheese for the extra cream cheese, not extra cream cheese put on the bagel like they usually do in all the other Dunkin’ Donuts put 2 tiny packages of cream cheese on the side. So I had to pull my bagel apart and put more cream cheese on it. And I ordered bagel bites, well done toasted that were barely warm and the cream cheese was cold in the middle. They must have been thrown in the microwave for 30 seconds. Not even if that like They were doughy, and just nothing was good. It was the most horrible meal. I’ve ever had in my whole life.
The worst dunkin’ donuts in the whole state, DAMARISCOTTA, ME
… moreRose Wilkinson
Kyle is very patient. I come in every day. I came in with my husband & Kyle went above & beyond to help us both he is a gd. Worker maker my food & drinks just the way I like it ☕️
… moreKate Eugley
Dunkin Damariscotta needs a total overhaul. Between facilities and staff, it’s not worth the 20 minutes it takes to get 2 low/no prep items. First of all, the ancient ordering system is so quiet, you can’t hear the mumble of the miserable sounding staff inside. When you finally get to the window, the child standing there just stares at you. No greeting. No words at all, in fact, the entire time. And then the order was wrong. No surprise there. The only other time I was here and ordered my kids a breakfast sandwich, they were burnt to a blackened crisp. I will not be back. Do not recommend.
… moreSelena Belanger
My daughter went through the drive through for breakfast and was rudely waited on by Sandra Wallace. She did NOT greet her in a friendly manner and did NOT thank her for her order, instead turned her back toward her until she drove off. Rude and unacceptable behavior for anyone who is supposed to be in a manager status.
… moreNicole MacDonald
If you order a box of munchkins— count them, because they will short you. I ordered a box of 25 and got 20.
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