Jamie Del Prete
I’m normally not compelled to leave reviews for the Dunkins that I visit. As a frequent customer of this chain my visits are rarely memorable … that was until I was served by Heather. Heather’s energy and positivity light up the lobby. She masterfully orchestrates the experience by cheerfully taking orders, curating alternatives for items that may be sold out, and making sure each customer is satisfied. I’d compare her impact to that of a great point guard running the offense or a coxswain confidently leading their crew to row in perfect harmony.
I would also like the acknowledge the rest of the staff at this location as well who were all incredibly pleasant.
I think this is a good reminder that a great customer experience doesn’t need to be found in a five star restaurant, it comes down to the effort that individuals bring to the establishment.
Cheers to Heather and the rest of this staff.
… moreJay Remy
My everything bagel had SOME things in SOME places. Definitely not everything everywhere though ♂️
… moremonique ferreira
The staff at this location is incredible! As soon as you walk in, the positive energy is palpable. A special shoutout to Taty, Heather, Tiarra, and Katlyn. Thank you for always making my coffee with a smile and brightening my day!
… moreRonald St. Gelais
Awesome Dunkin’ the people working there are so nice !! I’ve been going to Dunkin’s for years this location is by far the best one ☝️ two thumbs up
… moreMina Kamel
I’m normally not leave reviews for Dunkin’ but this place not good staff very rude with me I am wait for five minutes to someone take my order when she came I told her I wait for five or six minutes she said that is impossible lam asked her to check cameras but any way this not good service l don’t go to there any more
… moreAndrew Lopes
Worst experience at Duncan ever sat in line before ordering for a half hour got to the fox waited. Five minutes before somebody got back to me decided to leave over aggravation of a 40 minute wait worst service ever.
… moreJoe Clayton
They are terribly slow.. without question the slowest dunkin’ donuts in the area. I have driven away on several occasions
… moreA Lopez
If I could give it a zero I definitely would, The older lady that works there with the raspy voice needs to get another job or just retire!! She’s rude, Has Zero Customer service, Not welcoming at all, she makes shopping there unpleasant…it’s the only Dunkin donuts near my home
… moreWilliam Cregan
Unfortunately this is the only Dunkin near my house but it is the worst way start to your day. The people are beyond rude they don’t say a word to you, they’re annoyed that you order ahead. If you order food they don’t give it to you you have to ask “do you have my (x)” and then they’ll be mad at you for asking. You don’t have to like someone to be able to repeat their order to them and say you’re welcome when I’m saying thank you. It’s just weird vibes here all together from every single worker in the morning/day. I usually greet them with a smile and all but I’m sick of getting dirty looks over getting a coffee.
… moreSandy Cabral
Most unfriendly staff ever! Blondie with the pony tail definitely needs a new job. Never seen such a miserable staff working together. They couldn’t even get a coffee order right. Yeh honey boo-boo get a new job along with your staff. Lost a lot of customers going there! Local business don’t even want to deal with your rude and disgusting staff.
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