Dunkin’

  3.8 – 423 reviews   • Coffee shop

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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Haverhill, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Long-running chain serving signature breakfast items & a variety of coffee drinks.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Dunkin' 01830

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Reviews

Sandy Gerraughty
Unbelievably horrible. I asked for milk on the side for my tea and was told No! Only cream. i asked “do,you not have milk?” She replied indignantly It would have to be in a cup. I said OK! It was if i asked her to milk a cow for it. My sausage egg and cheese wrap was disgusting and cold I go to Dunkin’s for its consistency. Worst place ever.
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K Lap
I stopped to use their restroom because the restroom at the Mobil next door had an Out Of Order sign on their restroom door and the young lady at Mobil’s cash register directed me to go here.
I did purchase a tasty chocolate covered donut while I was there.
The restroom was clean and the workers were cordial.
Thanks!
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Jaie Beaudet
Ah yes, nothing says “start your morning right” like biting into a sandwich and finding paper as the surprise guest star. You know, Dunkin’, I think someone in the kitchen needs to get their shit together.

The good news? At least the paper wasn’t overcooked. The bad news? I’m not into eating napkins, order tickets, or whatever the hell it was. I came for bacon and eggs, not a bite of your to-do list.

Seriously, y’all quality control is not just a suggestion.

Get it together.
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-{Psychotic Butterfly}
This place doesn’t even deserve a half a star. Nasty lady with a very nasty attitude was at the register her name tag said Tammy. I ordered two iced coffees with caramel, a pumpkin muffin that tasted so nasty the icing on it was not even the correct icing. Really did she really have to make my coffee she was spilling my coffees and stirring it so nasty that the ice and coffee was splashing out everywhere on the tap station. When she put whip cream on the coffees I was so disgusted.with everything and did not end up drinking my coffee. The wake up wraps, however, we’re fine, but just due to the customer service experience that I had, I will never come to this Dunkin’ Donuts again. The sad part is I work for Dunkin’ Donuts and I wouldn’t even dare treat a customer like that because without customers you wouldn’t have a job.
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J Lopes
I’ve been coming to this Dunkin’ for over 4 years and used to love it, never had a single issue. But lately, things have really gone downhill. The service just isn’t what it used to be.

On several different occasions, I’ve ordered a shaken espresso and had to ask for it to be remade because it clearly wasn’t shaken, just stirred or poured over ice. What’s frustrating is that even when I explain nicely and ask for it to be shaken properly, they take it back and just return the same drink. It’s like they’re hoping I won’t notice. And when I do say something, I get attitude for simply asking for my drink to be made the way it’s supposed to be.

This isn’t just a one time issue, it happens whether I use the drive-thru, walk in, or even place a mobile order. It’s disappointing to see this kind of inconsistency and lack of care from a place I’ve supported for years.

Hope the management can get things back on track.
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Kandice Croteau
I placed a mobile order for drive thru pick up, we ordered two strawberry frosted donuts, one glazed, one Boston cream, three hash browns, one omelette egg bites, and a latte. When we got to the window she asked us to pay a different amount than the amount of our order, we said you must have the wrong order we placed a mobile order and already paid (which we had already said through the intercom and they told us it was all set) She then handed us the latte, the hash browns, and the omelette egg bites. We told her we were missing our donuts, she asked us what donuts we had ordered and we had to repeat our order to her, then after we left we see that she only gave us one strawberry frosted donut when we ordered two, and the Boston cream was flipped on its frosted side so the frosting melted all over the bag, and she never gave us a straw or napkins. So now I have one kid crying because they didn’t get their donut and had to share with her sibling, a big mess to clean without any napkins, and a donut not even worth eating because there’s no frosting in it, oh and I can’t drink my latte because I have no straw! I normally never give bad reviews however I typically go to this Dunkin’s every Sunday morning and this specific location has messed up my order numerous times so even though it is convenient for me I will be going to a different one since they can’t seem to ever get it right!
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Richard Pyburn
I go to this dunks every morning and usually they are pretty good. I do a mobile order before work. This morning, I put the mobile order in 10 minutes before I got there and it still wasn’t ready when I was there. I waited about another 12 minutes standing there well people were getting served and out the door ahead of me. The older woman made my coffee and left it sitting with the taps are for the iced coffees. I asked if that was my coffee and the lady responded with “Yeah give me a minute.” With an attitude. I have to drive over an hour to work and timing matters with traffic. I’ve wasted 20 minutes of my time for these coffees while traffic gets progressively worse. The point of a mobile order is so you don’t have to wait in line or anything and people were coming through the line and out the door well ahead of me. The attitude and lack of respect for my time was not very well received by me.
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Hassnaa El Mortakid
I had one of the worst service experiences today. I waited for over 20 minutes for a medium cappuccino, and when I politely asked about it, I was completely ignored.

When I requested a refund, I was told, “You can’t have your money back—the manager is not here.” This is completely unacceptable.

Delaying a simple order and refusing a refund without a manager present shows a total lack of professionalism and customer care. I’m extremely disappointed and won’t be returning.
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Andrea Mesa
Stopped going because service has been so bad. Went today because I wanted a bagel. I asked for veggie cream cheese on the side (because they never toast it right so I always have to toast it myself at work). This is what I got, barely toasted, barely any cream cheese and NOT on the side and it was plain, not veggie. I’m done with this place. What a waste.
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Lima Jefersom
The breads and bagels were all undercooked and the service was terrible. They should do more inspections and put professional people to serve people.
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