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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westborough, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 124 Turnpike Rd, Westborough, MA 01581
Phone: (508) 366-5784
Menu Photos
Order and Reservations
Order: Order online
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Dunkin’ locations in Westborough
Westborough, MA · 124 Turnpike Rd. Open NowCloses at 11:00 PM. 124 Turnpike Rd. Westborough, MA 01581 · 185 Turnpike Rd. Open NowCloses at 8:00 PM. 185 Turnpike …
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Dunkin’, Westborough. 2 likes · 70 were here. America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your…
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Reviews
Cheyenne Marie
This Dunkin’ Donuts is probably one of the worst Dunkin’ Donuts I have been to what’s sad is I used to work at this location a decade ago and it was top-tier they don’t put any care or effort into making food orders. They have messed up my order the last three times I have been there. I asked for an egg and cheese got a sausage, egg and cheese asked for an egg and cheese got bacon, egg, and cheese and today for the kicker of my last try I got charged $9.42 for a meal deal and the sandwich looked like this I get hashbrowns are that are never edible because they clearly make all of the food prior to the order which I understand but I asked for fresh one specifically and got one burnt hash brown, all stuck together. I ended up calling and they said that I’ll have a free order tomorrow, but honestly, I would just rather a refund to not go back to the Dunkin’ Donuts. I guess we’ll see how tomorrow goes.
… moreJa Pek
Honestly, this is one of the worst Dunkin’s I’ve ever been to. There’s no one ever inside whenever you go to the drive-through nobody responds you just left there saying hello for 10 minutes and this has happened more than once where you’re in the drive-through and nobody is responding despite the store being open. They always get the order wrong and you have to ask to fix it and then they treat customers like trash… I would rate them 0 but I can’t so I give them a 1
… moreVirginia Jimenez
It never fails these people consistently mess up my order!!! Mind you, I order online every time and yet they never get it right! I have always been patient but this is ridiculous!!!!!!! I mean not one time have they done a good job here!!!! I do not recommend this Dunkin at all.
… moreDavid Rodriguez
I had two drinks made incorrectly here on back to back visits. This seemingly small problem lead to one of the top two worst customer service experiences I’ve ever had.
8/26/25 Anna said she didn’t realize the machine was broken and I could come back to have them replaced.
9/12/25 I attempted to do so, asking for Anna and one of the two drinks that was wrong. Simon turned and told another woman working there my order “large ice caramel macchiato add espresso”. Maybe she was focusing on getting the espresso right, but the drink came without caramel!
9/22/25 I returned asking for Anna to retrieve the second drink and to report that the replacement I had gotten last time was also wrong. Instead of providing excellent customer service and fixing the problem he was already aware of, Simon made up a story from thin air saying last time after explaining the situation, I only wanted one of the drinks and that all is settled. I never said this. He said Anna was fired two months ago (not possible, I kept a record and clearly my last communication with Anna was less than a month prior on the 26th of August). I told him that the drink I received from him last time wasn’t even right. He said he made the drink and that it was perfect: this is also false because that night I heard him relay my order to another woman working there who made the drink missing caramel and delivered it to me at the window. He then told me sorry, he would be unable to replace the drink this evening. He said to come back on a night when Anna’s working which would indicate that she still works there. I was seeing red because his decision was backed by three separate lies, plus I had been promised replacements for the two incorrect drinks I paid for (and the first replacement on 9/12 was even wrong).
I parked my car and went in hoping to speak to a manager. Simon ferociously repeated the same lies, again wasting my time while I had groceries including ice cream and dinner in the car getting cold with my family waiting at home. I asked for a manager, that’s when Kevin stepped forward. I explained the story, and he said Anna was fired for legal reasons and they couldn’t honor anything she had arranged previously. So I told him “regardless, I still received two drinks that were made wrong and one of your employees gave me her word that I could have them replaced”. He reluctantly agreed and asked what drink I needed. I could tell this enraged Simon. On my way out the door, Simon yelled “hey, I want you to take a sip of that drink before you leave so we can see that it was made right!” This is completely unacceptable! I ordered the drink to put in the fridge and consume in a couple of hours or possibly the next day, so I told him no I wasn’t planning on having coffee just then—he cannot command customers when to eat or drink their products especially after treating me so poorly leading up to this exchange! Strong bully vibes were coming from him, so of course I had no plans to back down. This is not how a customer should feel when visiting an establishment!
As a result, I’ve written this review, will be speaking with the manager tomorrow to fully explain the situation checking if Simon is even his real name, as well as filing a formal complaint with their corporate office.
… more8/26/25 Anna said she didn’t realize the machine was broken and I could come back to have them replaced.
9/12/25 I attempted to do so, asking for Anna and one of the two drinks that was wrong. Simon turned and told another woman working there my order “large ice caramel macchiato add espresso”. Maybe she was focusing on getting the espresso right, but the drink came without caramel!
9/22/25 I returned asking for Anna to retrieve the second drink and to report that the replacement I had gotten last time was also wrong. Instead of providing excellent customer service and fixing the problem he was already aware of, Simon made up a story from thin air saying last time after explaining the situation, I only wanted one of the drinks and that all is settled. I never said this. He said Anna was fired two months ago (not possible, I kept a record and clearly my last communication with Anna was less than a month prior on the 26th of August). I told him that the drink I received from him last time wasn’t even right. He said he made the drink and that it was perfect: this is also false because that night I heard him relay my order to another woman working there who made the drink missing caramel and delivered it to me at the window. He then told me sorry, he would be unable to replace the drink this evening. He said to come back on a night when Anna’s working which would indicate that she still works there. I was seeing red because his decision was backed by three separate lies, plus I had been promised replacements for the two incorrect drinks I paid for (and the first replacement on 9/12 was even wrong).
I parked my car and went in hoping to speak to a manager. Simon ferociously repeated the same lies, again wasting my time while I had groceries including ice cream and dinner in the car getting cold with my family waiting at home. I asked for a manager, that’s when Kevin stepped forward. I explained the story, and he said Anna was fired for legal reasons and they couldn’t honor anything she had arranged previously. So I told him “regardless, I still received two drinks that were made wrong and one of your employees gave me her word that I could have them replaced”. He reluctantly agreed and asked what drink I needed. I could tell this enraged Simon. On my way out the door, Simon yelled “hey, I want you to take a sip of that drink before you leave so we can see that it was made right!” This is completely unacceptable! I ordered the drink to put in the fridge and consume in a couple of hours or possibly the next day, so I told him no I wasn’t planning on having coffee just then—he cannot command customers when to eat or drink their products especially after treating me so poorly leading up to this exchange! Strong bully vibes were coming from him, so of course I had no plans to back down. This is not how a customer should feel when visiting an establishment!
As a result, I’ve written this review, will be speaking with the manager tomorrow to fully explain the situation checking if Simon is even his real name, as well as filing a formal complaint with their corporate office.
Ana Banana
Terrible. I came through at around 8:55 this morning. I ordered an ice coffee and asked them to heat up the sugar because it sinks to the bottom, they did not do that. I asked again, handed me the same coffee. You can see the sugar and my straw in the cup lmao. I didnt get my munchkins, hashbrowns we’re soggy and cold, and it just sucked overall. Now I’m at work with nothing but soggy hashbrowns and bitter coffee. Not only that but they made me pay for water after all that hahaha. What a joke
… moreOmar Khalid
Drive thru is very quick and efficient.
Food quality is good
Staff is friendly
… moreFood quality is good
Staff is friendly
Mikaela Garcia
The past couple couples I’ve been getting Dunkin here, they’ve gotten my order right and they get my coffee/matcha right compared to the one dunkin near the train, it’s more of a hit or miss. Will be coming here more often than the others!
… moreaswartha Sannapu
Took 2 large hot vanilla chai latte.. the cup was filled only 40%, when we asked the lady, she says thats how much we serve … also the powder wasn’t even mixed properly… this happened several times already, this time I asked and she topped with milk(without even stirring) and the response was very rude… she added “next time ask for extra milk”…
… moreTom Faris
There bathroom is always broken or has pipe issues. It’s obvious they don’t clean the bathroom. I work in the area. If they don’t clean the bathroom one can only imagine the kitchen.
… moreHav
Forgets about donuts when mobile ordered. They often forget to actually put the drinks in the mobile orders shelf. The lady acted like I was stupid when I couldn’t tell if the order was done because it wasn’t on the shelf
… more