Sandra Gregory
So the workers here they have good attitudes and they try their best to make sure everyone is fed but the problem is I was over charged because there were customers taking my food and beverages and walking off they need to clearly stop over charging people and they need to call the numbers of the orders and I recently today saw a customer going to the workers counter and the yelled at the top of their lungs you messed up my order what kind of service you running here etc these workers need to pay attention and actually do their jobs that’s what happened to another customer so let’s hope they get their stuff together I don’t wanna see this get sued for the wrong orders again so that’s why my service rate is one star cuz they need to pay better attention and I know they have beautiful faces here but service please fix cuz I know that people will actually sue company’s
… moreDr. Jonathan Huang
Cleanest shop, plenty parking space, customers are super friendly. Order is relative quick. It is the tone and gravely sad face and tone that got me to feel that they would rather sit down with a beer than make a great start for someone else’s day – for that they lost two points on service
Just a question to the staff: How hard is it to carry a smile at such a heavenly place, working and serving?
… moreC T
That staff can’t handl3 the slightest issue without straight fighting with people – almost take it outside fughting. Manager doesnt care.
Aside from that unprofessional nonsense, the wait times are very long. The quality is in who you hire all around
… moreTami Daley
The early morning staff, are fantastic and go above and being. Always have a smile and always greet you with a Good morning or Hello. We live in Adams and only go to the Williamstown location. The are friendly, out going and always cleaning . Highly recommend.
… moreMichael Blair
Stopped at the Dunkin’ Donuts on Main Street in Williamstown and ordered the fully loaded hash browns. I heard the staff talking about how to make it, mentioning crumbled bacon, so I figured everything was set. When my order came out, the clerk called “fully loaded hash browns” as he handed it over, then muttered under his breath, “I actually call those half-loaded.”
I didn’t realize what he meant until I opened the container—no bacon crumbles. When I asked about it, he said they were out of bacon and just didn’t add them. I told him that instead of making a snide comment, he could’ve just let me know they were missing an ingredient and maybe offered an alternative. It wasn’t the missing bacon that bothered me so much as the attitude.
I did speak with the staff before I left, so this isn’t just an online complaint—I wanted to make sure they knew directly. I like Dunkin’ and stop often, but this location could use a reminder about basic courtesy and communication.
… moreDanielle G
Clean establishment and staff were great! Spent some time chatting with them (it had just opened so nobody else was there) and they were very accommodating and friendly. Food was classic Dunks – no complaints.
… moreMatt Thornton
Love Dunkin but just wish you would listen…. extra hot Pumpkin Swirl means extra hot Pumpkin Swirl. Apart from that great coffee and great d’nuts.
… moreSidra Mahmood
Super friendly service attendants but perhaps not their fault for being paid minimum wage and not rewarded for cleaning this place appropriately. Why would they unless there was an additional perk to do so!? You can see that the floors haven’t been mopped forever and no one makes an effort to go underneath the stuff to sweep. You can see layers of grit and sprinkles under shelves.
… moreBertha Clayton
My kids and I have covid and I asked a friend to pick up my mobile order. This is a pic of my coffee after putting evaporated milk (closes thing I had to cream) and sugar in my coffee. So disappointed! Coffee tastes like it’s been burnt and sitting around for a week. My daughters coffee was the same! Gross!
… moreChrissy Decoste
It’s pretty bad when your manager let’s go of good works and keeps the bad ones even workers threatening customers
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