Lee Stat
When the line is packed at 8 o’clock in the morning, you know it has be good. The line was quickly because they have a lot of people working there who are all very friendly. There are tons of different donuts because they make it all fresh on premises. I would give it 10 stars. Definitely a place to visit but be careful you might want everything. We bought a box of donuts for $15.
… moreMike Bergin
Picked up two big boxes from Donut Dip and I’m still thinking about them hours later. From the second you crack the lid, the warm butter-and-yeast aroma tells you you’re in the right place. Every donut tasted freshly made—light where it should be light, rich where it should be rich, and never greasy.
Standouts from our haul:
• Glazed yeast: airy with a clean, shiny glaze that actually tastes like vanilla sugar, not wax.
• Sour cream old-fashioned: craggy edges, tender middle, perfectly balanced sweetness—the kind that makes you reach for a second without thinking.
• Crullers: eggy and delicate with that rip-apart texture you only get when they’re done right.
• Jelly: generous filling with real fruit flavor; no fake aftertaste.
• Apple fritter: caramelized edges and big apple pieces—crispy outside, soft inside.
• Cinnamon sugar & chocolate glazed: both simple, both excellent.
Service was brisk and friendly even with a steady line. The staff kept things moving, answered questions, and packed the boxes carefully so everything arrived home looking as good as it tasted. Prices are more than fair for the quality; this is the kind of bakery where a dozen disappears in minutes.
And yes—these donuts make a strong case that once you’ve had the real deal, the big chains can’t compare. Donut Dip is what you hope a donut shop will be: consistent, fresh, and made with care. Our two boxes were a hit with everyone, and we’ll happily go out of our way to come back.
Five stars. If you want donuts that taste like they were made this morning (because they were), this is the spot.
… moreKat S
Amazing donuts here. If I’m in the area I try and stop here to grab a delicious donut. They have a good selection here too! The Staff is friendly and service is fast. Easy in and out to grab what you need.
… moreJustin Clark
It’s a cool,retro, looking place and has decent donuts. There are a ton of options to choose from and it all becomes a bit overwhelming. Everyone is nice, and I could pay with my Amex on my phone (big fan of that).
… moreGreg Geer
First time here. I had never heard of this place bet. We were meeting my cousin and while we were waiting, we decided to stop in and get some donuts. I’m glad that we did! It was almost 2 in the afternoon, and the donuts were fresh. We loved how light and thick the donuts were. I wasn’t sure what to expect, but was quite pleased. I wish we lived closer, or they had a shop near me, because the donuts were great and they had a nice selection. I ordered a hot chocolate and it was creamy and tasty.
Inside was small and crowded. The line moved quickly as the girls behind the counter worker to move everyone through. I’d gladly come here again!
… moreMax Rakhubenko
I just paid $24 for a dozen of donuts
And I noticed no matter how many times I will come here I will pay different prices you get Boston cream. This is extra you get something else. This is extra and everything is extra I mean come on $25 for a dozen of donuts. This is too much
… moreSammie
From start to finish, my visit here was wonderful. The donuts were super fresh, and the Boston cream in particular was absolutely amazing rich, smooth, and perfectly filled. The iced coffee was equally impressive, refreshing, and balanced, which paired so well with the sweetness of the donuts.
What really made the experience stand out was the service. The two ladies at the front were genuinely kind, welcoming, and attentive, creating an inviting atmosphere right from the moment I walked in. It’s rare to find a place where both the quality of the food and the warmth of the staff shine so brightly.
This is definitely a spot worth returning toI can’t wait to try more.
… moreRobert Kelleher0
We used to go to the East Longmeadow store so this was our 1st visit to the West Springfield store. We loved it. There is parking in the back which was more comfortable. We got there around 1:30pm and there was still a line to order but it went quick. Employees were great, very nice and professional and we will be back. And yes ALL of the doughnuts were great!
… moreMark Occhineri
I got the apple fritter, which was good. But what would make it really good is if they put some apples in them! They are also a bit pricey. Hard to get out of there for under ten bucks.
… moreJessica Colon
The donuts are great, unfortunately service is consistently rude and dismissive. I’ve noticed a pattern in how Spanish-speaking customers are treated compared to others, and it’s very concerning. After reading other reviews, it seems many customers with similar backgrounds have experienced the same thing.
… more