Alexandria Taggert
I am extremely disappointed with the pizzas I received saturday night. They did not represent the Donatos high quality standards. Instead of the sauce being evenly spread throughout the entire pizza who ever made it pushed the ladle too hard onto the dough and pushed all the sauce towards the edge. Neither pizza had edge to edge toppings and the bake was too dark. The ranch on the hot chicken was not evenly squeezed on top. There were large globs on the sides and the hot chicken itself seemed to have been the bottem of the pan that was prepped Friday morning. Only the center of the cheese pizza had shake on it. The promise time was not correct as well. This was by far the worst experience I have had at any of the Donatos locations.
… moreSahir Rama
Really bad pizza, undercooked and weird tasting dough. Thin crust is supposed to be crispy. This was not. Don’t serve raw dough.
UPDATE: I submitted feedback as requested by the store but heard nothing back. Thanks for further wasting my time.
… moreBre Miller
Extremely disappointed with the food delivered to me today. Ordered a half order of the cinnamon bread and it arrived burnt to a crisp and hard as a rock, you can’t even tell what it is. I don’t understand how anyone would think it was acceptable to serve this to a paying customer. Will not be ordering from this location again.
… moreMatt Barden
We ordered Big Dons with Italian dressing on the side so they wouldn’t be a soggy mess by the time I got home. The order was repeated back correctly (dressing on the side) and instructions weren’t followed. Plan was to save 1/2 of one of them for tomorrow but it will a soggier mess by then. Check your carryout before you leave!
… moreFred Ross
I had to opportunity to go into this location last week. I was going to order a Big Don. I looked at the menu and when I ordered the price rang up almost $2.00 higher than the menu. I asked why and the clerk said they have to follow the computer and not the menu. He said the owner was “too tight” to buy new menus so that was the reason the price varied. I told him he had an obligation to honor the menu price and he appeared to not know what to do. I’ve been in that store before and saw patrons with issues. One time I asked for a little additional dressing and the clerk simply ignored me. This location is totally different from the one near Milford. I won’t go back. The employee that waited on me had no idea of the prices on the menu.
… moreWilliam Smith
No hi , hello or even a smile.
Hoping the Pizza is warmer then the cold greeting.
Fountain Drink Low on carbonation.
Semi flat with no fizz.
Pizza came out Hot! Awesome.
Hand tossed crust was light and fluffy. Crust was just delicious, but that was it, the pizza sauce had that orange look like Chef Boyardees spaghetti sauce, and tasted like it to… there wasnt even enough cheese to cover the blandness of the sauce. First time at Donatos. Most likely won’t be back unless a recipe change happens. Too bad to bcause the crust is perfect.
… moreMichayla Beuerlein
Let me sit at the pickup window looking at the pizza for 15 minutes without talking to me. Could see me the whole time. Did not apologize. Was barely warm.
… moreCivilwarman40
Web site said pick up 7:22pm I arrived at 7:23pm i sat in drive thru for 9 minutes then came out asked me to pay……. right after my debit card came out of there hamd held machine he said ok it gonna be 7 minutes which turned into 12 minutes…..it’s just dishonest to wait until after I pay to say oh sorry we are just now puting your pizza in oven …….it’s very frustrating …..but the manager was nice and I know they train them to have customers pay so there financially obligated to wait in there lines….this is update …..donatos sent message to this review telling me to go to there website and give them my info and i did and havent heard anything from them….that was months ago
… moreTeresa Hensley
They were very busy but the pizza was excellent. Angela, the manager, checked on us several times and kept us informed of our order status. She was very professional in handling the other customers who were waiting.
… moregwen Lindsey
The automated ordering sucks ! This is the 3 rd time it has messed up my orders . But I’m also not sitting an waiting 30-40 min for another like tonight . And you can’t sit inside during to all the door dashers standing around .
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