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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Chain selling crispy pizzas featuring provolone cheese & lots of toppings, plus oven-baked subs.
Address and Contact Information
Address: 4303-05 Roosevelt Blvd, Middletown, OH 45044
Phone: (513) 727-0999
Website: https://www.donatos.com/?location=75
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Donatos Pizza
Order pizza online from Donatos. Fresh ingredients, Edge to Edge® toppings, and family-sized pizzas delivered to your door.
Donatos Pizza Menu
Order pizza online from Donatos. Fresh ingredients, Edge to Edge® toppings, and family-sized pizzas delivered to your door.
Donatos Pizza | Middletown OH – Facebook
4303-05 Roosevelt Blvd., Middletown, OH, United States, 45044. Links. . donatos.com/?location=75. Contact info. . (513) 727-0999. . [email protected] …
Reviews
Lisa S
Donatos has gone down hill the last few years. This will sadly be my last visit after receiving this meatball bake. I just can’t take it anymore with the horrible food and service. Sad times. I can’t wait to see the copy and paste reply from the Donatos team.
… moreCherelle Hill
My family and I had a spur of the moment outing. I’m pregnant and was craving skyline, but they were closed. We said we couldn’t go wrong with Donatos, however, we received a distasteful and unpleasant experience.
We dined in and had to place our order at the register. We ordered a large pizza, wings, and a personal pizza. The food came out, the large pizza was fine. The personal pizza, however, was burnt to a crisp. Not browned, but black all around. The personal is already extremely small. Me, being pregnant and specific. Kindly told the girl, my pizza is a bit burnt. She instantly got upset, and said this is how it’s made. I told her that we eat Donatos all the time, and it’s never looked like that. She argued that it’s not burnt, and was very rude. I asked her why is she being rude, all I said is the pizza is burnt. She still displayed a lot of attitude, rolling her eyes and raising her voice. At that point, I no longer want to be serviced at a place where someone is that capable of treating a customer that way. I asked for a refund, she told me they don’t give refunds. There was a nice young man who came from the back and he listened we communicated effectively. He took my receipt and said he would make a phone call, she snatched the receipt and said she is the manager. I asked is there anyone else I can speak with, I didn’t want to speak with her. I refused to get worked up, and she steady gave me mean looks and disrespect. After my husband showed her the pizza again. Saying ma’am just look the pizza is burnt breaking it because it was so hard, she still argued saying if she remakes it it’ll still be burnt. She then called her manager, and apparently the manger told her how to process my refund. I asked her name, she said she doesn’t have to give me a name and threatened to call the police. My sister was a lot more confrontational than me, I paid for service and not her. I remained calm and respectful, yet was met with the worst customer service. And if Donatos doesn’t do something about her, I’m definitely not letting up. Corporate will be contacted and I will follow through with legal action. No business should have staff that treats customers poorly just because of their dissatisfaction, which was valid. I wish I had recorded this interaction. I sure would have gone viral on TikTok with the way this young lady acted. She wouldn’t apologize or listen. Her nails were filthy and she honestly should never be left to manage anyone, seeing that the guy who was there was 1000 times more professional than she could ever be. I will ABSOLUTELY never dine in or eat at Donatos again. I Cried after this just because my hormones were all over the place and I didn’t deserve that kind of treatment. Shame on you Donatos for hiring someone who lacks communication skills and leaving them to be in charge.
… moreWe dined in and had to place our order at the register. We ordered a large pizza, wings, and a personal pizza. The food came out, the large pizza was fine. The personal pizza, however, was burnt to a crisp. Not browned, but black all around. The personal is already extremely small. Me, being pregnant and specific. Kindly told the girl, my pizza is a bit burnt. She instantly got upset, and said this is how it’s made. I told her that we eat Donatos all the time, and it’s never looked like that. She argued that it’s not burnt, and was very rude. I asked her why is she being rude, all I said is the pizza is burnt. She still displayed a lot of attitude, rolling her eyes and raising her voice. At that point, I no longer want to be serviced at a place where someone is that capable of treating a customer that way. I asked for a refund, she told me they don’t give refunds. There was a nice young man who came from the back and he listened we communicated effectively. He took my receipt and said he would make a phone call, she snatched the receipt and said she is the manager. I asked is there anyone else I can speak with, I didn’t want to speak with her. I refused to get worked up, and she steady gave me mean looks and disrespect. After my husband showed her the pizza again. Saying ma’am just look the pizza is burnt breaking it because it was so hard, she still argued saying if she remakes it it’ll still be burnt. She then called her manager, and apparently the manger told her how to process my refund. I asked her name, she said she doesn’t have to give me a name and threatened to call the police. My sister was a lot more confrontational than me, I paid for service and not her. I remained calm and respectful, yet was met with the worst customer service. And if Donatos doesn’t do something about her, I’m definitely not letting up. Corporate will be contacted and I will follow through with legal action. No business should have staff that treats customers poorly just because of their dissatisfaction, which was valid. I wish I had recorded this interaction. I sure would have gone viral on TikTok with the way this young lady acted. She wouldn’t apologize or listen. Her nails were filthy and she honestly should never be left to manage anyone, seeing that the guy who was there was 1000 times more professional than she could ever be. I will ABSOLUTELY never dine in or eat at Donatos again. I Cried after this just because my hormones were all over the place and I didn’t deserve that kind of treatment. Shame on you Donatos for hiring someone who lacks communication skills and leaving them to be in charge.
Mathew Jordan
I use to absolutely LOVE Donatos, it was my go to, but not anymore. Not only was my pizza over a half hour late…. It was cold, undercooked, and it was cut like a jigsaw puzzle. Money has been extremely tight for awhile now so this is very upsetting to me. I shouldn’t have to pay for a pizza that I can’t eat. I had to pitch it because I’m staying in a hotel right now and I don’t have an oven….. This is so messed up because now it’s closed. Looks like my elderly mother and I will be going to bed hungry! THANKS DONATOS FOR ALL THE GUILT AND SHAME I AM FEELING SENDING MY MOTHER TO BED WITH AN EMPTY TUMMY
… moreMark Reynolds
I received an e-mail from Donatos telling me I had enough points for a large specialty pizza. I used the freebee coupon tonight to wind up with a supreme pizza that was not very hot, under cooked and had NO cheese on it at all. Very disappointing.
… moreSarah Davidson
I came in on Friday to pick up my order I placed online. The pizza was ready shortly after I arrived but they hadn’t seen the cheese bread on the ticket so they had to start it after the pizza was already ready. The pizza didn’t look like I expected, it was supposed to be bacon, pineapple and hot honey drizzle but there were hardly any toppings and by the time I got it out to my car, after waiting for my cheese bread it was cold. While I was in the store waiting, the employees were having inappropriate conversations that everyone in the store (myself and several other customers waiting on orders) could clearly hear. An associate in the back kept saying how everyone could hear her and she kept saying she didn’t care. She also was on her phone texting and couldn’t even look up or get off her phone while she was cashing me out for my pizza. To make all of this worse, I contacted customer service from the parking lot. I wrote a long comment explaining all of this and called the 1-800 number trying to speak to someone because needless to say I was extremely uncomfortable in that store and didn’t want to talk to anyone at store level, anyway, it’s now after close of business on Monday and I have not been contacted. Absolutely nothing went right in this visit and customer service appears to be non-existent. I don’t order from Donato’s often, I actually came here for the hot honey and I won’t be back, ever…. The picture is of the pizza that I didn’t eat because it didn’t have any toppings, it should have had pineapple and bacon, the entire thing was cold and like I said, it was supposed to have hot Honey drizzle and I didn’t taste any really…
… moreJay Lynch
The place was very clean and the food was great! The Assistant Manager Larry is absolutely awesome! So very helpful and polite! He has made a permanent customer out of us!
… moreTanisha Thomas
Not liking that my salad is getting less and less meats every time I order here. This is a family salad for 10 people with only enough meat for 2 people. Just sad
… moreSheri A
I really like there pizza it’s a thin crust pizza. They have salads breadsticks and subs. They do deliver. Also have a party room for big group gatherings. Restraunt was clean and the service that day was good
… moreRyan Swank (swankzaddy)
Sent a burnt pizza. Offered a replacement and sent an even worse burnt pizza. Brought it back to the store, took my number so manager could deal with issue, manager never called. Returned a second time, still haven’t heard from manager. Company’s website doesn’t respond to feedback. I’m never spending money at this place again.
… moreJoshua Gentry
Placed order online. No issues. Delivery time=8:02 pm. Call at 8:22 pm and told 5 minutes. Call back at 8:30 and a rude trans girl said my wife was lying and it’s not her fault they are busy. Young man, that is what companies want. He / she hung up on me after I said are you serious.
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