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Chain selling crispy pizzas featuring provolone cheese & lots of toppings, plus oven-baked subs.
Address and Contact Information
Address: 1000 Thurman Ave, Columbus, OH 43206
Phone: (614) 444-6823
Website: https://www.donatos.com/?location=1
Menu Photos
Order and Reservations
Order: Order online
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Order pizza online from Donatos. Fresh ingredients, Edge to Edge® toppings, and family-sized pizzas delivered to your door.
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Order pizza online from Donatos. Fresh ingredients, Edge to Edge® toppings, and family-sized pizzas delivered to your door.
Order Donatos Pizza – Columbus, OH Menu Delivery [Menu & Prices]
Get delivery or takeout from Donatos Pizza at 280 South Grant Avenue in Columbus. Order online and track your order live. No delivery fee on your first …
Reviews
Autumn Hayes
I recently went to this store at around 1130p and I ordered online first and got some banging $5 deals as well. I ended up getting the suupperr yummy meatballs, pull apart bread and large Hawaiian, n a 2L for like $34 dollars. Not too mention it’s only a block or so away too. Probably one of the only restaurants around me that serves so late too. Thank goodds. Everything was made quick, but the cheesy bread was a bit black like a lotta bit black. Which is not my thang. Everything else was cool though. Including the workers!
… moreAlex Santamaria (Christopher)
This was hands down the worst delivery experience I have ever had.
I ordered online using rewards and a coupon something I’ve done countless times before. My email receipt confirmed the total was $9.37 I planned on paying with cash and big tip since the roads were bad and it was freezing out . The driver, Brenda, arrived 20 minutes late and demanded $31. When I showed her my receipt, she refused to give me the food. I called the store immediately to pay the difference by card just to get my dinner. Brenda said she would wait in her car, but instead, she drove off with my food while I was on the phone.
I spoke to the manager, Trish, who said she couldn’t change the error online but if I payed the full price she would have her driver turn around so i paid the full $31 over the phone. Trish put me on hold and called her driver but her driver didn’t answer she then promised to either have the driver come straight back once she returnec to the store and if the food was too cold by the time she got back she’d remake the food fresh and have it sent directly to me by one of her drivers. Over an hour later, I got a notification that DoorDash was bringing the order. I called the store to cancel because at this point it’s been such a nightmare that I wasnt in the mood for it anymore but just like a nightmare it found a way to get worse .An employee named Tyler answered. When I asked for a refund, he put the phone down off the hook (not on mute) to “get a manager.” He left me there for over an hour. I could hear the staff in the background talking, ignoring the phone, and refusing to pick it back up.
While Tyler left me on the open line, a Dasher arrived. He walked up to my door no heat bag to hold my food in, didn’t knock, dropped the food directly in the snow (it is 0° outside), and walked away. I tried to flag him down to ask why he didn’t knock, but he ignored me. They forgot my salad.
The receipt was torn in half (hiding the order details). It was the same food from hours ago. They never remade it. It was stone cold.
After listening to the staff ignore the phone for nearly an hour, Trish finally picked up. She refused to refund me, claiming that because she dispatched a Dasher, I had to get a refund from DoorDash. This makes zero sense. I paid Donatos directly over the phone. DoorDash doesn’t have my payment information. She essentially stole my money and pawned me off to a third party that couldn’t help me.
When I asked for names to contact corporate, I heard them whispering angrily in the background. She gave me their names—Trish, Tyler, and Brenda—and then hung up on me.
Avoid this location at all costs. They will overcharge you, deliver cold food, leave the phone off the hook, and refuse to take accountability.
… moreI ordered online using rewards and a coupon something I’ve done countless times before. My email receipt confirmed the total was $9.37 I planned on paying with cash and big tip since the roads were bad and it was freezing out . The driver, Brenda, arrived 20 minutes late and demanded $31. When I showed her my receipt, she refused to give me the food. I called the store immediately to pay the difference by card just to get my dinner. Brenda said she would wait in her car, but instead, she drove off with my food while I was on the phone.
I spoke to the manager, Trish, who said she couldn’t change the error online but if I payed the full price she would have her driver turn around so i paid the full $31 over the phone. Trish put me on hold and called her driver but her driver didn’t answer she then promised to either have the driver come straight back once she returnec to the store and if the food was too cold by the time she got back she’d remake the food fresh and have it sent directly to me by one of her drivers. Over an hour later, I got a notification that DoorDash was bringing the order. I called the store to cancel because at this point it’s been such a nightmare that I wasnt in the mood for it anymore but just like a nightmare it found a way to get worse .An employee named Tyler answered. When I asked for a refund, he put the phone down off the hook (not on mute) to “get a manager.” He left me there for over an hour. I could hear the staff in the background talking, ignoring the phone, and refusing to pick it back up.
While Tyler left me on the open line, a Dasher arrived. He walked up to my door no heat bag to hold my food in, didn’t knock, dropped the food directly in the snow (it is 0° outside), and walked away. I tried to flag him down to ask why he didn’t knock, but he ignored me. They forgot my salad.
The receipt was torn in half (hiding the order details). It was the same food from hours ago. They never remade it. It was stone cold.
After listening to the staff ignore the phone for nearly an hour, Trish finally picked up. She refused to refund me, claiming that because she dispatched a Dasher, I had to get a refund from DoorDash. This makes zero sense. I paid Donatos directly over the phone. DoorDash doesn’t have my payment information. She essentially stole my money and pawned me off to a third party that couldn’t help me.
When I asked for names to contact corporate, I heard them whispering angrily in the background. She gave me their names—Trish, Tyler, and Brenda—and then hung up on me.
Avoid this location at all costs. They will overcharge you, deliver cold food, leave the phone off the hook, and refuse to take accountability.
Dai Thach
This location sucks. Always messing up something. Sometimes they forget to slice the pizza. Sometimes they don’t slice deep enough and you’ll have to recut at home. Today they forgot to seasoned their pepperoni pizza, something was off. Tasted very bland. Donatos is my favorite pizza franchise, it was not good. When I picked up my order through the pick-up window, the employee had my order and he instead turn around and had a 2 min conversation with one of the other employee. That conversation could had waited after you gave me my order. Sitting in the car looking through the window while they give zero care. I love Donatos but this location is trash. This location is very close to me but I think I will drive the extra distance to somewhere else from now on.
… moreBrandon Enderby
I love Danatos. But the fact they’re using door dash as a delivery service, is a joke. My pizza will probably be cold because they’re doing a stop on the way when my location was only 1.2 miles from the store. The drivers now the opposite direction of me.
… moreIsadora Von Painne
We placed a large order 48 hours ahead of time for June 18, 2023 to the tune of about $102.00. The pizzas were okay, but somewhat cold. We also ordered 60 boneless wings. Most of the wings were hard, all were cold, they were so small they were a total of one bite and not to mention we only had 25 each flavor instead of 30 wings each flavor. We sent an email, but not one person responded. Needless to say we will never order at the location on Thurman Ave. Don’t waste your time or money.
… moreD Lawsom
Pizza arrived uncut and missing hot honey that was paid for. Store refused to correct when I called the manager to ask for a store credit or a replacement, she said she can’t do it because I don’t have the pizza but I ordered the pizza at 12 and currently just got off of work and I had to do a 16 hour shift
… moreDonna Grimm
The Donatos on Thurman has been there for 48 years that I remember. I would go here at 14 to get pizza, you could smell it up the block. It was more family friendly back then, with seating, but still has great service, and oh that wonderful smell takes me back to 14 again. I visit every time I’m in Columbus.
… moreJ P
I placed an online order for a pepperoni pizza with a thick crust. I picked it up at the drive through window. When I got home and opened the box, the paper receipt had been placed inside the box directly on top of the pizza (see picture. I covered my name and phone number). The crust was burnt on the edges (see picture). I called the restaurant and was put on hold to speak with a manager. I hung up after waiting 15 minutes.
I used Donatos customer service site online. The site said, “We value your feedback and appreciate you taking the time to provide us with your thoughts. Use the form below for the most efficient response”.
A few days later, I received a generic email saying they understood something went wrong and had a promo code for two dollars off my next pizza. The same exact promo code that I had previously received in an advertisement email.
… moreI used Donatos customer service site online. The site said, “We value your feedback and appreciate you taking the time to provide us with your thoughts. Use the form below for the most efficient response”.
A few days later, I received a generic email saying they understood something went wrong and had a promo code for two dollars off my next pizza. The same exact promo code that I had previously received in an advertisement email.
Margaret Young
Not happy. Cold pizza. Why is your driver delivering pizza without a warmer bag when it’s 7 degrees outside. Unacceptable my pizza was cold.
… moreVernon Richards
Food has gone terribly down hill. I ordered from them less than a week ago and Food quality was the worst ever. I tried it again tonight hoping to get better results with a different order. Pizza was black on the bottom and ended up having to be remade. End result was the manager lying about some “recent repair to conveyor “. Thank God for refund. I was a satisfied customer since approximately 1980, but no more!!!
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