Alaina E
I ordered my pizza super late and was honestly expecting the worst but the girl that made my order did amazing job. My food was so good and she had amazing customer service. Thank you sm
… moreZack Halstead
The Pizza at Donatos is awesome! Customer service is amazing. I had Adam Howard help me in the drive up window at the Andover Lexington, KY location, and he was super friendly. That’s what makes me want to come back!
… moreDoris Reis
Was in the mood for some pizza, this was close to my hotel. Called in my order. Which was taken by an AI, that was easy and pretty cool.
Got there, it was empty, my heart dropped, thinking … this is going to be bad. Ordered the hot chicken sandwich and mariachi chicken pizza… to my surprise it was amazing!!!! We loved it.
The guy behind the counter greeted me with a smile and was friendly. Definetly coming back next time we’re in town.
… moreLa’Tonya Hocker
Ty was very polite and helpful! Chicken box too large for what was purchased. But the chicken was good.
… moreAlexis
10/23/25- Ashaya is always the sweetest at the pickup window when I go to pick up my pizza! I love her attitude and bubbly personality. She is always on it and has you checked out so quickly! Thank you always!
10/17/25 – Love coming to Donatos all these years! Tonight my pizza was great as usual! David L was on the ball, place looked so clean inside, pizzas so organized and ready to go at the pickup window, he was killin it in there as he looked like one of the only staff working tonight, stellar customer service as always. 10/10 recommend, always so fast from when you order to picking up!!
… morePaul Burns
Ashaya was on the ball getting my order ready! I wasn’t at the pickup window a minute and she greeted me, and read back my order to make sure it was accurate. The whole trip took less than 5 minutes, and as always, the food was fantastic.. More people like Ashaya need to be hired. This was THE perfect pickup!! Thank you, Ashaya, and thank you, Donatos!!
… moreAngie Davenport
Delivery was 30 min longer than we was told it would be. Pizza was burnt and cold. I always loved their food till now.
… moreHEAT FAN 03
We have been buying from this location for years. Jackie gave me great service Friday night. Friendly, polite and helpful in pick/up window. Always is in this location. Never had a wrong order, any issue with staff, wait time or professionalism. Very happy to recommend them.
… moreMinty shrubintug
Great as usual. Got wings through the drive thru on this visit and Jackie was wonderful. Very friendly. Usually do delivery and most days have Adam as our delivery guy and he’s fantastic as well. Always really friendly and quick to get our stuff to us. 10/10 all around.
… moreJessica Fraley KY-Lexington
I always order Donatos for my office, and my favorite thing about getting it delivered Is the driver Adam Howard. He is the best, so sweet super friendly and gets everything here delivered and set up. I love that they still have their own drivers!!
10/31/25
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