Will L.
First of all, to the owner of this Domino’s Pizza store #4227. Understand that there were multiple bad and or unprofessional incidents before this one but a change has to be made. I placed an order online in which I was informed by email would take 31-41 minutes. After well over an hour I called to check on the order and I was put on hold mid sentence, after which the manager got on the phone and was EXTREMELY rude. 19 minutes later the pizza arrives and the delivery guy rings the doorbell and literally tosses the pizza on the porch. I not only heard the pizza slam to the ground but I saw him do it because I was sitting at the window waiting on the delivery since it had taken so long. The pizza was cold and scrambled looking so I took it back to the store which completely defeated the purpose of paying extra for delivery. The whole incident was a huge inconvenience!
… moreRoger Martinez
Thank you for going above and beyond Juan. Please give this man a raise. He waited for a long time while I get in touch with my loved ones to open the gate for him and finally complete the delivery.
… moreeva grajeda
charged my card and didn’t give me my pizza. i ordered for delivery they charged my card through the phone. delivered the pizza to the wrong address and when i showed up they said they didn’t have my order. they didnt give me the pizza i paid for. never again horrible service
… moreVanessa (Mami of 5!)
Tyipcally this place has good pizza. But this time, it was presented to me like a 2 year old made it. My pasta bowl barely had any pasta..i opened it and saw the bottom of the bowl!!! It was like 6 bites!! I guess $1. per bite?! Smh…lol..and the pizza we ordered was suppose to have extra cheese, but half of it didn’t have any!! Lol…idk if it was opposite say today or what! But I didn’t get the memo!!
… moredavy mao
I placed an online order because there was a 50% off pizza deal. My cart confirmed the expected price at check out but after processing payment, I was actualy charged the full amount. When I called to see what happened, the manager advised that I didn’t properly entered the code and there was nothing he could. I requested to cancel the order and asked for a confirmation email when the manager suggested said the stores were unable to do so. Actually, the system does it automatically but he should have known that rather than being rude and unknowledgable. As a customer, I am upset your company over charged my credit card and the least you can do is have the knowledge of how your system works. Anyways, ended up ordering at another location nearby and guess what, I didn’t need to enter the code for a discount as it was automatically applied. Not of fan of this location – glitch in the system and unknowledgable management!
… moreMike Christiansen
Best domino’s pizza I’ve had in a really long time! Perfectly done pizza and staff was very friendly!!
Thanks
… moreCarlos Diaz
Horrible experience. Customer service Is nonexistent and they will not check your order. Double check your items before you leave.
Managers need to understand that customers come first.
… moreSandra Dennis
(1)My pizza arrived cold. (2)My order was not correct I ordered pepperoni and pineapple. I got pineapple only.(3) I clicked on and choose Apple Pay this didn’t work Delivery Driver arrived I had to pay. I don’t know if the store is to blame or the app or me. I accept that I should have checked the email but I was on a phone call. I probably will not be ordering again any time soon. My delivery guy remained pleasant. Not his fault. Can say about the app and cold pizza. Would have been nice to have hot pizza since the order was incorrect.
… moreAngel Goff
Ordered online using a promo code, they accepted said promo code, gave me progress updates of how close my pizza was to being ready, and then upon driving all the way there they said they hadn’t even started it and they weren’t doing the emergency pizzas anymore. Dont accept the promo code to begin with instead of wasting peoples time? We were not the only people being denied after ordering btw.
… moreVeronika N.
Carlos delivered my pizza to my car. He was very friendly and had a beautiful attitude. They should be proud to have him as an employee.
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