Chelee Naude
I placed an online order for delivery and unfortunately received the wrong pizza. I called the store right away, and they told me they would replace it and send a new one out. After waiting 30 minutes with no delivery, I called again. The employee seemed confused, and the call ended abruptly. I called back and asked to speak with the manager to confirm whether my replacement was actually on the way. He told me it was. Another 30 minutes passed, and still nothing.
Since the store is only about five minutes from my home, I decided to drive there myself. When I arrived, the employee apologized and said they would make another replacement pizza. After waiting again, they handed me the new pizza and apologized once more.
This whole situation was incredibly frustrating. This wasn’t just a random dinner — it was supposed to be a small celebration for my 9‑year‑old son’s good grades, and I had just gotten home from a work trip. Instead of a simple, enjoyable evening, it turned into over an hour of confusion, delays, and multiple phone calls. I really hope the store improves communication and follow‑through, because this experience was extremely disappointing.
… moreKayzlee Taylor
Took 2.5 hours to even get them to leave the store for delivery and pizza was done 2 hours before they left. They also IGNORED our calls (3)!! Do not order from here I wish I could take my tip back I also had cash that I was going to give them but we definitely will not be doing that now!
… moreConnie Emerson
0 stars. Ordered delivery at 9:45 PM (2 pizzas and a dessert). By 11:35 PM there was still no update and the store wouldn’t answer the phone. I drove up to the store and there were two employees there who hadn’t even started making the order.
Ended up cancelling after waiting nearly two hours. Completely unacceptable service and a total waste of time.
… moreYaridia Guevara
The Girly working the packaging / checking station making sure the pizzas are good to go was so rude!!! Immediately assumed my order hadn’t gone through just by hearing my name. She didn’t even bother to let ME (the customer) explain that I had to replace the order due to the fact my app had timed out. Just kept on repeating that it hadn’t gone through a couple of times in front of everyone. The irony though was that she was packing my order in front of her . I don’t know her name but she was very rude and doesn’t have customer service skills. I left two stars for the kind gentleman that gave me my order and was nice about the situation.
… moreAva
I order from this dominos all the time. Despite most of the negative reviews, I never had a problem with my food until recently. I alternate between doing pickups and deliveries, when I deliver I always tip the driver good. Now I’m starting to remember why I prefer to pick up my food so that I can check it at the counter before leaving the store. As of lately, I’ve been noticing that the pizza sizes are not true to size. I had to start ordering large because normally when I order medium I would notice that they’re starting to become smaller and my last delivery yesterday was a large which looked more like a medium size. Also the pizza is not cut properly or not cut all the way, and sometimes lacking sauce. Very sloppy cutting and I often have to use my pizza cutter just to cut through it all the way which I hate having to do if they would just cut it properly. What surprised me and annoyed me the most was that when I got ready to eat one of my chocolate molten lava cakes yesterday one of them was smashed, almost as if it was done on purpose because I don’t see how this was placed in the box and not noticed without the worker thinking to redo it. The box on the outside was not bent or caved in at all, so how did it end up smashed? I uploaded a picture. Very disappointed, I’ve never had this happen. I’ve also accrued points with them which often gets you free items depending on how often you order from but as usual there’s always a catch which is also something I don’t like. For instance I go to order a free pizza with the points that I have but it’s never really free. Once I try to check out on the online ordering it doesn’t let you unless you’re paying up to $15 worth of items because the store requires it. This needs to be made clear somewhere on the website online if you’re offering free food with points. Not sure I’ll continue ordering here anymore.
Edit Review: I responded back to the email like they asked me to and never heard back from anyone. I guess they’re not interested in resolving anything
2nd Edit: They finally emailed me and offered to give me a refund but I paid cash so it was a no-go. They said they would mail me some Domino’s gift certificates and I still have yet to receive it. I emailed them letting them know and they sent a picture of my address to confirm but I still have not received anything after asking them to resend it. It’s been almost a month now
3rd edit: a couple months later still no gift certificates
… moreElijah Timmons
Quiet Saturday, not alot going on, had to wait an extra 35 minutes AFTER the app told me the order was ready. Pizza was fine, but if I could do it over, I’d have grabbed a burger from McDonald’s and just called it a night.
… moreAlex cuevas
Ordered online and didn’t even receive my order.
I understand that my order would have gotten at my house at 11:40pm and the store close at 12:00am. Just felt like the delivery driver didn’t care to make sure I gotten my order or to even deliver at the correct address.
… moreElijah Sisk
Tried placing a delivery order and waited an hour and a half just for the time to keep going up and it not even make it out of “make” on the tracker
… moreKaren Gallegos
Ordered some wings last night and horrible quality. Will not be ordering there again.
… moreJack Lollie
Went here for a pick up, charged me $14 instead of $12.99 and later I was told after asking why was I charged $14 instead of $12.99 they said because you got the ranch, even though the ranch was $0.87 like I was told by the cashier there I never got my change back for that either. Very unprofessional, and on top of that the cashier was pulling out cash from his own pocket. Wouldn’t go there ever again.
Please check your receipt before paying and be aware!
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