Gabby w.
We were greeted by the ASM as soon as we walked through the door. He made our experience here a 1000/10 , The crew was so cool about us coming in 30 mins before closing… after he took our order we watched him hand toss our pizza and pop in in the over, I 100% recommend Domino’s in Kilogre to everyone. The food was SO DELICIOUS, Best restaurant experience in my life!!
… moreMotherly Transitions
We ordered several pizzas online. Half the order was correct. I’m not sure what happened with the order but I called and they made the right pizzas and delivered with no issues. I appreciate the service to make it right.
… moreMaureen Salazar
We love our Dominos in Kilgore! Pizzas are always freshly made and ready fast. The staff is always friendly and helpful! Best location. Best Dominos to order at!!
… moreDon Gilbreath
I’ve been a regular customer at the Kilgore Domino’s for a long time, and every time I order a large pizza, I end up getting a medium. I always thought the sizes looked small, but today my son pointed it out — they’ve been giving us mediums while charging for larges.
I went back inside and showed the employee my receipt, clearly showing I paid for larges. Her response? A quick “sorry, I’ll remake it.” No offer for a refund, credit, or even a sincere apology for the repeated issue. Just a casual “come back in 15 minutes.”
This isn’t a one-off mistake — it’s happened multiple times. The customer service here is consistently poor, and it feels like no one cares. Be sure to check your order before you leave — this store has a pattern of giving customers less than what they paid for.
… moreMiranda Davis
My pizza was full of flavor and toppings. The Parmesan bread bites were super garlicky and had lots of Parmesan as well. Order came sooner than expected and the driver was courteous and friendly. Wonderful all over experience here.
… moreJennifer Harrison
I havent ordered Dominoes in awhile because, it just wasn’t that good. Well i took a chance tonight and its so good!!
… moreh h
Worst experience with a pizza restaurant I have ever had. Ordered by phone at 6:30pm, three medium pizzas, wings and parmesean bites. This was a pickup order and we were told it would be 30 to 40 minutes. Arrived at the restaurant in Kilgore Texas at 7 pm. At 7:20 an employee went out back to smoke a cigarette. I asked the employee why it was taking so long, his reply was, “we have over 100 orders, we’re doing the best we can”, he continued to smoke his cigarette and I asked if it was possible to get the car that was holding up the line to pull to the side and his reply was, “We have over 100 orders, we’re doing the best we can” and quickly went back inside. once inside, amazingly, the line began moving quickly. I got to the window and my order was given to me. once home, the thin crust pizza was cut in squares ??? and it was burnt beyond eating. After using three different phones due to restaurant not answering my call I was able to speak, kind of, to a gentleman that never offered his name. spoke over me constantly which told me he did not care he finally offered to remake the pizza but refused to deliver it. This was Dominos Store # 6796. Horrible experience. called pizza hut, got a 12 inch beef, thin crust, light sauce, ready in 20 minutes, wasnt burned and the employees were very friendly and professional. Sorry Dominos, the crew at store #6796 just doesn’t care.
… moreEmma Monroe
Kudos to the manager tonight! I believe his name was Clint. Most of Kilgore lost power tonight and Domino’s lost power after we had already placed our order. We knew they would probably be busy due to the rain so we waited an hour and a half to call to check on it until they told us they had just lost power. Clint told us to give him about 45 minutes to get everything back on and going. He then called 45 minutes later exactly to let us know that he did not have any delivery drivers however he would be more than happy to void our order for no payment if we wanted to come and pick it up. We did, and he was there all by himself filling orders, and answering phone calls. Great service and the pizza was fantastic!
… moreArdrenne Reynolds
Customer service is TRASH. No phone etiquette no knowledge of specials. Please do better! I’ll go to Longview before I order from you again.
… moreDaniel Storts
Seems to be a issue with this domino’s this is the second time I’ve ordered and it’s been at least two weeks in between the orders, that the pizzas are super greasy more than they should be
In the picture all the orange color isn’t from Buffalo sauce that’s the grease lol nasty
… more