Jane Seabrian
Dropped in first time at this location in Pooler GA off hwy 80. Young man that too our order was very nice and friendly with excellent customer service. We ordered a large supreme deluxe pizza with one half black olives. The young man that too our order was making our pizza walked away momentarily. Another female employee walked over to the pizza rubbing her nose and touching and adding a few items. I told another employee not to let her add or touch pizza. She was upset and said her nose was itching because she has allergies. The original employee returned to finish pizza. He was friendly with small talk while we were waiting. It took around 10 minutes. When we got home there were barely any toppings but it was an abundance of olives. Lots of the toppings were missing or scarce. That was the worse tasting pizza. The toppings tasted outdated. I will never return. I should have dropped my money on the ground at least I would have known why i didn’t receive anything for it. The reason for good customer service and food is so that the customer will return. That generates revenue. The name said Domino but the food did NOT. This store employees need more training.
… moreHiTeq the Gamer
Don’t even waste your time ordering from here. I’ve given this place a chance several times within a year and have been disappointed every single time. Why is it taking 4hrs for order that “shouldv’e” been done in one? How long will understaffing be the excuse? I dont have my order and its 12:30 at night. Don’t try to call them about it because you won’t get an answer. Like I said before, don’t waste your time. Order from Papa Johns.
… moreMaChen Cromartie
The order was completely wrong and the wings were undercooked. I understand being short staffed, I can’t even be made at the employees for that it’s not their fault. My issue is with the manager! I went in this afternoon to get a refund the girl with the locs told me, I could get my full refund once the manager got back. I speak to the manager and she’s like “I can’t give you a refund but I can make you another pizza” no thanks. I told her that her employee said I COULD have my full refund. I show her my pictures and she goes on the explain that nothing was wrong with the wings. Girl how are you going to tell me, I stayed calm and gave her my info for my refund on just the pizza since she didn’t want to give me the full refund. Luckily I bank with Navy Fed, I’ve already disputed the charge.
The only reason she even agreed to give me the refund for the pizza is because her employee already said I could have it back in full but she didn’t want to budge on the wings. Take it up with the back.
The order was
Medium (12″) Hand Tossed Pizza
Whole: Mushrooms, Pineapple, Bacon, Extra Cheese, Pepperoni, No Garlic Crust Seasoning, Robust Inspired Tomato Sauce
… moreAnna Cox
Update: I thought this place has change nope. Not only did it take them 2 hrs they also put in jalapeño. If this place can be closed I will agree. Piece of crap store. They don’t answer the phone so you can’t cancel. This has been “checking” for 2 hrs now. Are you kidding me?????? Close this place down
… moreMajr Payne NurAss
I got the medium garlic sauce,bacon and mushroom with garlic crust seasoning with garlic knots.The pizza taste better than last time.
… moreWesley Hobbs
Pizza is ok. Gluten free crust is better than a lot of others. Wait times are always off. Today for example showed 11-21 minutes when ordering. I get to the store to pick up after about 15 minutes. I told them my name and I figured it wasn’t ready yet. The lady looked annoyed and just said “30 minutes” and walked off. It’s been over 40 minutes since I ordered and still no food. Terrible customer service.
… moreKenneth Heller
DO. NOT. ORDER. DELIVERY. HERE.
I ordered through the app a couple of nights ago. According to their patented “tracker”, my order was in “quality check” status for about half an hour before I decided to call the location to find out what was going on.
NO ONE ANSWERS THE PHONE. EVER!
After staying on the phone listening to Domino’s ads for about 5 minutes, I decided to just go there myself. I got to the location and after about 5 minutes of the “manager” (lol) pretending to be looking for my order and not understanding my name and delivery address after I repeated the same information to her 3 times, she finally tells me that my order just went out the door right before I got there. What a coincidence!
Did I mention the phone was ringing off the hook the whole time the manager and I were having this conversation and neither she nor either of the two cooks or three drivers there with her even bothered to act like there was even a phone there?
Instead of canceling the order immediately for a refund (what I SHOULD have done), I asked the manager to call the driver to let him know I was on my way back to the hotel I was staying at.
Once I got back to the hotel, I met the driver at the elevator, who informed me that he left my food sitting on the floor in front of the hotel room door. Gee, how thoughtful of the guy that I gave an almost 30% tip to through the app. He only had to wait a couple minutes, per the pizza tracker.
When I opened the box, the thin crust pizza I ordered was cold, hard, and dry from sitting for over an hour after it had been baked. I immediately got back in my vehicle to return the pizza to the store for a full refund, including the tip. I then went to Waffle House for dinner and had a very enjoyable experience!
… moreMelissa Alexander
Requested delivery, ended up going to pick it up as it said ready for an hour and no one delivered. Never even called me to let me know. Pizza was burnt and cold, lava cakes were squished, requested a full refund from customer service.
… moreTaleeyia Sutherland
ordered a pizza and some bites. Got a notification saying my food was delivered. Wasnt at the door so i waited to see if the driver was coming. I waited 40 minutes and called multiple times along with my friend who sat on hold for the whole 40 mins no one ever picked up. I went to the store and asked where my food was and why i had been in hold for such a long time. The lady was nice and voided our payment and made our pizza, but while i was there for 30 mind waiting not a single person picked up the ringing phones. Absolutely horrible customer service.
… moreJan Humble
We’ve been coming here for years, but this was the first time I feel the need to give them an earful!! I went in just a few minutes ago right behind another customer. She needed to order and I was just picking up my order. I stood off to the side to make it very clear that we weren’t together. Maybe the cashier doesn’t have good peripheral vision, but she completely ignored me! Didn’t look at me once while helping the other customer. There were enough pauses in their conversation that she could have asked if I was just picking up. I could see my order sitting there. All she had to do was hand it to me. Then, when she finished helping the other customer, she turned and walked away to the back and sat down, totally ignoring me! I said, “wow, really?” Nothing. I asked the lady making pizzas, if there was someone who could help me. Crickets. Didn’t even turn around. I’ll give her the benefit of the doubt that she might not have heard me. She seemed really focused on making pizzas. There was a guy in the back, who poked his head out, then quickly ducked back. I could swear he saw me, but maybe not. I’m not small, so I’m hard to miss. I’m pretty sure I haven’t gone invisible, but at this store I was!! I didn’t have time for this nonsense and knew that was my order sitting there, so I went around the counter, verified my name on the receipt and said, “fine, I’ll get it myself!” Then, as if that’s not enough, they left one of my toppings off one of the pizzas. The Thin and Crispy was supposed to have tomatoes. It didn’t. Oh, and it should be named Thin and Wilty. There’s nothing crispy about it! And, to top it off, they put the dessert in the box upside down. You had one job. I’ve never been treated like this here, so I’m hoping it’s a fluke, but I’ll definitely think twice before coming here again! There are plenty of pizza places that I’m sure would treat me better or at least acknowledge that I exist!! After looking through all the 1-star reviews, I came back to add that it’s time to find a better place. You will lose a lot of customers if things don’t improve. Order here at your own risk!
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