
Address and Contact Information
Address: 671 Bridgeton Pike, Mantua Township, NJ 08051
Phone: (856) 468-8000
Website: http://www.devourdesserts.com/
Order and Reservations
Order: Order online
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Devour Desserts | Mantua, NJ & Aston, PA
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Reviews
Yes, they’re a little on the pricey side, but honestly? Totally worth it for a special occasion—or just when you want to treat yourself to something next-level.
The shop itself is small and cozy, but don’t let the size fool you—they pack in a ton of variety. From cookies and creative confections to full-sized cakes and individual slices, there’s something for every kind of dessert lover.
We’re already planning our next visit to try more of their goodies. If you’re looking for a place that nails both flavor and presentation, Devour Desserts definitely delivers.
The problem lies that you still do not want to admit the cake was messed up and would rather go back and forth via email or reply to my review. It could have been resolved with a phone call. The sarcasm and petty responses is not a good look as this was the same tone in the emails so I am not surprised. But if you are going to charge custom design cake prices, the cake should look it. Also, if you do not want to communicate via text about cake design and prices. Maybe have a phone call or an in-person cake consultation.
Devour desserts Review
My overall experience with Devour Desserts has been positive over the years. The most recent was not a good experience and it was very disappointing. I ordered a baptism cake, custom design through Michelle, one of the establishment’s cake designers. We communicated via text and I gave her the design I wanted, she gave me the itemized prices and the total cost. I paid, all good. The total was $100.
Fast forward to the pick up day when we received the cake. The dollops were messy, all different sizes and forms, and they had holes in throughout them as if the piping had air bubbles. The flower on the side of the cake had holes and was sloppy as well, not clean. Whoever did the actual cake, ended the dollops up top rather than on the side. There’s a special tool to smooth a cake out that they should have used and either the icing was too thick or the piping tools were cheap because they should not have bubbles. If you look on their website, the pictures look way cleaner than the cake I paid for.
I texted the cake designer a few hours after pickup regarding the messiness. They did not respond so then I emailed a week plus later about the matter. I emailed about it and got a response from an unknown employee relaying a message that said, “ I was able to speak with owner as well as the head decorator. I am attaching a picture below of how the cake left our decorating room and we apologize that you were unhappy. We have gone ahead and issued you a 15.00 refund to original payment method. Again, we apply for the disappointment and hope your event went well! Have a great day!” They also had a picture attached of the cake in their establishment. (Which still showed my complaints).
I felt as though they look overlooked the fact that they had a messy presentation of a cake and blamed it on my disappointment. I emailed again clarifying that the $15 refund was for the mess up rather than my disappointment. The person emailing, who was neither the head cake designer or owner responded “I will pass along, have a great week!”.
I felt the sarcasm in their email, the back and forth in email with Michelle rather than a call from the owner, and the lack of accountability plus a cake that cost $100 that was poorly made is the reason I will never order from them again. Bad customer service and overpriced cakes. No one felt like “dealing” with this situation and it rubbed me the wrong way.