
Address and Contact Information
Address: 5495 FM 3180 Rd Suite C, Baytown, TX 77523
Phone: (281) 303-2202
Order and Reservations
Order: Order online
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Devillier’s Boudin (@devilliers_boudin) · Baytown, TX – Instagram
Devillier’s Boudin, 5495 FM 3180 Rd, Baytown, TX 77523, US
Devillier’s Boudin – Baytown TEXAS – YouTube
Reviews
The food and staff have always been fabulous and I have recommended them to literally hundreds of people.
But… things have changed!!!
A few days ago I learned about their new second location and decided to check it out and support a business that was near and dear to my heart.
However, my experience was HORRIBLE!!!
The pork cracklins were old and hard as rocks… and the chicken cracklins tasted old. (This was at 10am).
At first I thought that the new staff may just be having a bad day, so I called the Baytown location (where I have always received great food and service) to express my disappointment. Angie was super sweet and told me to come by there and she would replace them with fresh cracklins. As I gratefully headed that way, I received a call back from her telling me to go to the new location instead. She stated that the owner (Ivy) was there and was going to replace them with fresh cracklins. Still grateful and excited to get some fresh tasty cracklins, I drove to the new location instead.
This is where my experience REALLY took a turn for the worse.
When I arrived, Ivy (the owner) was on the phone YELLING at someone. She turned to me and said she was dealing with a technical issue. She asked me what she could help me with and I explained that I had been a long time customer and love their establishment, but was not happy with the product I received today and that Angie told me to bring them back and ask for Ivy. She immediately got defensive and started yelling at me as well. She kept cackling and insisting that cracklins are supposed to be “hard”. I told her again that I had been a long time customer and had never had any from their establishment that were this old and hard. She didn’t even look at the cracklins in the bag, and abruptly ORDERED the lady behind the counter to give me a refund. The lady kindly told me that they were making a new batch and she offered me a sample to see if they were any better. I agreed to wait. I was still wanting to purchase some cracklins.
At this time, Ivy (who was still yelling at whoever was on the phone… and calling them unprofessional) asked me what I was still doing there. I explained that the other lady offered me a sample from the new batch and she again started yelling at me. I noticed that she kept looking at the camera behind the counter, and she told me that I was NOT going to get a sample and that I needed to leave.
Confused, I asked her why I needed to leave. I had not been rude or raised my voice or anything. She said she was the owner and had the right to refuse service to anyone she wanted, and demanded that I leave immediately. As I was leaving, I expressed to her that I have always been a source of positive advertisement for their business, but going forward, I would definitely take a different stance on supporting a business that the owner is downright rude (and abusive) to their employees and customers. She literally cackled and told me that she didn’t need my business.
I have left many positive reviews for Devillier Boudin in the past… but I will never give my money to someone who has such a nasty attitude towards the people who make their business successful.
I don’t know if she was just having a bad day and I just happened to be the brunt of her obvious frustrations or if she is always this way… but there is NEVER any reason a business owner should treat a customer like she did. To be honest, I wish I had been recording when I was in there, or had access to that camera behind the counter to show the world how NOT to treat customers.
Sadly, I will be finding a new place to get my Cajun cuisine fix… and will tell everyone I meet how horrible my experience was at Devillier Boudin.
I actually just walked out, and was disheartened to hear how some woman, posted a super negative review because she didn’t like the consistency of the chicken cracklings. Wild, because that’s my favorite part . She went on a whole rant about how she paid $40 for 2 pounds of cracklings, as if someone forced her to buy them or like she couldn’t see them right there on the counter before she purchased them. The staff are too sweet, and the food is too good for that kinda review. Disregard that ladies review, and go check them out for yourself! You won’t regret it!
& Ms.Rhonda, & Ms.Kara are the best ❤️
As I took my first bite, the crunch of the outer layer gave way to the soft, creamy center that was filled with the spicy goodness of jalapeño and cream cheese. It was like a warm hug from an old friend, a comforting sensation that enveloped my entire being.
And let me not forget about the pepper jack and jalapeño boudin ball, which was equally as incredible. The spicy kick of the jalapeño mixed with the creamy goodness of the cheese was a match made in heaven. It was like a culinary masterpiece, a work of art that I will forever cherish.
I have to say, these boudin balls have changed my life. I can’t imagine going back to a world without them. They are a must-try for everyone, a culinary experience that cannot be missed. Trust me, your taste buds will thank you.