Lee
Ordered my food online, and as always, perfection.
They forgot my 8 layer burrito, but I didn’t reach out because I would have to double back, and I double check before I left because they were busy for 4pm on a Monday evening.
My fault?
Probably…. but that thing was almost $5. lol
… moreJames V. Hawkins
I ordered the most expensive box dinner. The one with the Dell double cheeseburger bean and cheese burrito and snack taco fries with a drink. I requested the cheeseburger to have no tomato, no onion, no burger sauce. Add ketchup and the bean and cheese burrito to have no red sauce. Add sour cream and instead I got on the cheeseburger. I got onions, tomato burger sauce, no ketchup. The bean and cheese burrito had bread sauce. No sour cream and I had to eat the cheeseburger without the bottom bun because of the burger sauce which upsets my stomach and that’s why I avoid it. The only good thing was my drink was a strawberry Sprite and I got the really cool straw which is usually seen with shakes or boba teas. Outside of that, very disappointing that my order was not followed accordingly and even when I go into the app to review the receipt it says that there was an error cannot retrieve receipt but it shows me that I ordered and paid over 12 bucks almost $13 for this. And yes I did send feedback to corporate
… moreJessica Bennett
I’ve been coming to this place for years, and usually have had really great customer service. Pretty sure I was thrown off by the customer service I experienced tonight. I clearly made an order of all tacos through the drive thru. My order was off and I got some burritos instead. Really not a big deal, mistakes happen. I came in to give them the right order in case the people behind me got the wrong bag. (Is what I assumed). When I talked to who I believe was the manager who took my order. Not sure, I let him know I’m ok to just keep it, just wanted to make sure someone didn’t get the wrong thing, and catch it in time. His response; “It just hurts that people don’t speak up in the drive thru” Based off the 10+ years I’ve been through that drive thru, not one person messed my order. Maybe it’s because they confirmed back what I ordered to make sure they had it right the first time. The mistake of how it happened does not matter. It’s ok Bro if you’re having a bad day, and I know personally mistakes happen in the food industry, but remember to keep your customer skills friendly and not defensive. A simple, “we can fix it, no problem” is the better answer, or “Thank-you” Rather than blame it on the customer. Thank-you to the other coworkers who insisted on fixing it. I hope your attitude doesn’t hurt you the most. This is a great place overall, would hate others to experience a similar ick
… moregreg davis
Nasty dried out expired fish on fish tacos. Fries were old and cold. $13 out the windows. I hope i don’t get food b poisoning
… moreBenjamin Floyd
I originally added 5 snack tacos to my cart, then decided better of it…
…so I dropped one of the tacos and replaced it with the snack nachos. Absolutely delicious.
… moreEric Johnsen
I don’t normally review fast food restaurants but this one needs a review. 5 stars with the exception of the food and that is only because it is fast food. This location was clean, the staff were friendly and the food was good for being fast food. Thanks
… moreBrian Simpson
By far the best Del Taco in the area. The best management hands down. Food portions are always accurate compared to other Del tacos I have been to in other states.
… moreHayden
I waited for almost TEN MINUTES just to be greeted on a slow night. I was greeted so rudely I didn’t even care about buying good anymore. Who starts an order with “What do you want?”
… moreMelissa Blanke
The service is always friendly and prompt. The food tastes really good normally. This time the fries were cold and my chili fries were cold and crumbled like they were old. The fish taco I ordered was good tasting but it was cold and the fish was half the length of the wrap and skinny. I know restaurants need to make money but skimping on quality will cause loss of customers. I really hope it’s a better experience next time.
… moreStarlene “Mike and Star” Thompson
It was fast, the food was okay!! Had to buy a whole burrito, for my dog to get a side of chicken.
… more