Dave & Buster’s Lombard

  4.1 – 358 reviews  $$ • Restaurant

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Family-friendly chain offering a sports-bar-style setting for American food & arcade games.

✔️Lunch ✔️Dinner ✔️Dine in Dave & Buster's Lombard 60148

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Reviews

May F Szweda
Edwin provided outstanding service during our visit to Dave and Busters. He was attentive, professional, and made sure we had everything we needed. We truly appreciate his great attitude and excellent customer care. How I wish we took photos of the food we ordered. Overall, good food and good service.
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Janet Rodriguez
I like this Dave and Busters. Food is outstanding, beverages good, and fun games. Compared to the former Addison location, it is definitely nowhere as big, but it’s still a nice size facility. Had lots of fun.
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Nique Christian
We could’ve honestly done without the Lombard location. This location is entirely too small for the crowd that the business attracts. There are a nice amount of games that aren’t working in addition to the closeness of the games. WE WONT BE BACK!
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Jesus Gonzalez
Cannot say enough great thing about the manager and staff at this location. We had a different location cancel 30 minutes before the start time and came to this location last minute. The entire saff was able to accommodate us and made sure my girls had an amazing birthday. We had hungry kids and adults fed and this location saved the birthday! Thank you so much and you got a customer for life from this family
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The King of Sharks
Me and some mates came by and had an absolute blast here. I ordered what the server recommended and things came quickly and with a smile on our servers face. Speaking of, Felicia—our server—was awesome! She was incredibly attentive and personable and turned an otherwise okay night into somethin’ truly memorable, the manager at the time, Natalie, came by and personally checked on us when we had an issue with the bill that was quickly resolved, had an absolute blast and would highly recommend coming by. Booths are amazing for bein’ able to sit and have a beer while watching the kids.
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Vince
I recently had one of the worst dining experiences. I’m giving it one star because the games make the rating feel safer than a zero.

DO NOT purchase the combo game card + dinner! We were informed that spending $60 would earn us an additional 1,500 tickets, but we actually found ourselves capped at that amount. I can’t understand why the waitstaff would mislead us when it seems unlikely they receive a commission. Discount not included for half-priced game day.

We waited exactly thirty minutes before our waitress arrived at our table. The only reason we stayed was that we were also waiting for a friend, who likely prompted our waitress. After that long wait, she returned three times just to ask if we wanted “waters,” which are typically served automatically. The food arrived at different times and caused all of us some gastrointestinal issues. In fact, the table next to us had a father and his young daughter; while his food arrived promptly, he waited nearly twenty minutes for the same waitress to check on her meal, child’s pizza, which did not arrive. We felt sorry for the little girl as the waitress struggled to manage four tables.

The cocktails were clearly not made correctly and were overpriced, with no prices displayed. They even ran out of beer! To top it off, the waitress stood there staring directly at the handheld payment device to see how much we were tipping, which really set me off after the experience we had.

It’s unfortunate that this location will likely continue to attract customers despite these poor ratings; it really should be closed down.
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Francis Raymundo
Relatively new D&B’s that opened just in time for summer. Having grown up with D&B’s, it was a full circle moment getting to share the experience with our kids. The unlimited play pass over the summer was a great deal and even came with discounts on food and drinks. While the location is smaller than others, it still packs in most of the same games. My only gripe is the restaurant service. We’ve had a few visits where no server ever came by after being seated. Other than that, it’s been a great addition to the area.
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AJ
Great Xperience!! Forgot to do my review like I told Selena the manager I would ‍♂️. Came here with a group of friends and the kids, had a GREAT TIME!(On Friday night 11/7). Selena was able to help out with a problem the kids had, forgot the other young man name who was at the prize register with her name. Qari(I’m sure I bothered her name) was AWESOME bringing the food and just ALL AROUND great service! Forgot to get more food photos
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Adrianna Hill
I really enjoyed my time for my 24 th birthday. The manager Edwin and bar tender Natalie were kind and attentive and made sure that we had a great time. My Birthday was great. would come to this location 1000 x. Appreciated the service and my server. Great vibes all around!!
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Carolyn Pourchot
So this is a very up and down review. My husband and I took our children to redeem their free 60 minute play that they received from school from having “great work in writing and participation”. Right off the bat we were greeted by the most friendly person in an atmosphere this busy. Aaron took care of the kids with the voucher and arcade cards. He was so kind and really just went above and beyond customer service wise. He’s definitely the best. That right there was above 5 five stars so I will leave my review with 5 stars because Aaron deserved that and much more

On the other hand. Our waitress was terrible. We are heavy tippers. But this was worst service I ever received while dining out. She took our orders. When she came back and Brought us our drinks. We ordered an additional drink and NEVER RECEIVED IT. Someone from the kitchen brought us our food. Forgot a side that we ordered. We had NO SILVERWARE OR NAPKINS for 10 mins after our food was brought out. I had pasta so everyone at the table were half way done with food before I got to start eating She never checked on us. Not once.

So all in all, I would go back because the game play and customer service was phenomenal but if we got seated with the same waitress. I would definitely ask for another one
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