Alexandra Salcedo-Rivera
I’m extremely frustrated, lol. I order basically the same blizzard, a cookie dough blizzard with extra cookie dough. Normally, I don’t do extra cookie dough but I’ve noticed it’s been a nationwide issue. There is just never enough cookie dough!! Now don’t get me wrong, I’m not looking for 3-4 cookie dough a bite. But I’m certainly looking to have at least 80 to 90% of my bites to have at least one, max 3 cookie doughs and it just doesn’t happen. Now, my normal has changed currently but I *always* stick with a cookie based treat. I picked the Double Fudge Cookie Dough Blizzard. It comes with cocoa chunks, cocoa fudge, soft serve and you guessed it, cookie dough. My blizzard has absolutely no cocoa chunks and barely any cookie dough. And I paid the extra $1.08 for extra cookie dough and it just isn’t there. I’m disappointed and frustrated because this DQ’s soft serve is top tier. It’s the creamiest ice cream I’ve had I a very long time and I think this location should do better because of that. I want more cookie dough when I request extra cookie dough. What I have today is below standard. Keeping it at 2 stars instead of one because the soft serve is again top tier.
… moreTrinity Saber
Had such a horrible experience with this place, they made my ice cream wrong and I came around the drive through at 9:59 asking them to fix it and they were hiding in the back and then I had a couple bites while I waited then I had to pull around and walk to the window and the shift lead remade my ice cream half filled and a wrong order again and was incredibly rude
… moreJennifer Munoz
Fast service. Friendly staff. Mini Blizzards are perfect to sample all the different flavors. The seasonal hot cocoa blizzard & candy cane blizzard are awesome
… moreTony Placioz
Did not receive sundae as orderd in the picture. The sundae came without chocolate cone when I specifically said thats what I wanted. Also all the toppings were at the bottom. Basically it was just a waffle cone and ice cream.
… moreToree W.
Ya know.. I’m not one for leaving bad reviews cause I try to understand. I can barely fit my truck through the Kankakee drive through cause I can’t swing it wide enough, so I made the 20 minute drive to Bourbonnais.
If I’m having to pay 6$ for ONE MEDIUM BLIZZARD… I ask that it’s at least mixed, and the very least the medium cup be full!!!!!! 6$ and only 3/4 of the cup is full, unmixed and frankly melted. Which I can understand the melted part. Granted I drove home without eating it cause I had my 3 dogs with me and I was driving it was running when employee handed it to me.. I can also understand it being later at night and you’re tired but it’s not asking a lot. With everything else rising in price, we deserve at least a full cup of ice cream.. I know it’s a minor flaw compared to what else is going on in the world… but I look forward to cotton candy blizzard season! I just want to get my 6$ worth and my diesel worth wasting. Thank you.
… moreRuth Thurston
7:30pm and a LONG line in drive up. 2 people working. People at walk up window for quite awhile. Just trying to pick up a DoorDash order.
… moreGwyneaetta Ford
CustomerService made me
Feel not welcome the ice cream sandwich that I ordered.was stuck to the paper bag. Like someone smashed it.
… moreVann
Really good ice cream, very creamy and with good flavour, they have a lot of options available and close late which it’s good for a late night craving
… moreLazarus Priv
I’ve had bad experiences in the past with this place not just with employees but with the regional manager. I decided to give it one last shot in hopes that maybe I could find that joy I once had for this place but I, unfortunately, was not able to get this joy back. I placed my order in the drive-thru and asked for a Brownie Oreo Cupfection with cocoa fudge and peanut butter instead of the usual marshmallow and chocolate syrup as well as added cookie dough pieces. They charged me for the cookie dough but didn’t actually give me any. They even repeated the order back to me to make sure it was correct and still didn’t make it right. I’m truly disappointed and will not be spending my money here ever again.
… moreSherry Struben
Always the best PB shake,and great service! I’m pretty sure everything they make is delicious,but my personal favorite is there Cherry Misty Freeze. This is the only Dairy Queen that makes it (PERFECT)!!
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