Dairy Queen Grill & Chill

  3.7 – 704 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 98272

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Reviews

Jenn de Groot
I ordered a cake for my daughters graduation party. I ordered it almost a week before. I picked it up this morning at 10am. I had to wait 20 minutes past that time because it wasn’t ready. When I received it, it was rushed, sloppy and looked horrible. It took me 15 mins to get home and all the frosting was a complete mess by the time I arrived home. This cake looks so bad I don’t even want to serve it to guests. This is UNACCEPTABLE! Please reach out for a refund as it’s going in the trash. I did not have the time to continue to wait and argue with your staff as we already had people arriving at home.
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Jii Vasquez
My first time eating at a Dairy Queen. Drive-thru dude was real patient with me, then the food was hot fresh and really good, better than I expected. DQ I’ve been missing out on you. One of the best fast food meals I ever got.
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Coral Ely
Absolutely not the same since change in ownership. Where is the old owner? They didn’t know how to make flamethrower sauce, and couldn’t even prepare a Misty Freeze.

No offense to the hourly workers, this is beyond their scope. However, the atmosphere is empty and polished, not friendly like before.

The service is disconnected, employees and management don’t communicate, rather new employees are passive-aggressively tooled around.

The food is mid at best. Not real flamethrower sauce, not a real Misty Freeze, don’t even attempt to order off the secret menu because they don’t know it.

Someone didn’t get the franchise paperwork.
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Ashton Hennings
Had to sit in a blank lobby with no music only listening to the boss yell at employees.

Ordered a chicken basket and the breading looked quite pale. Otherwise good

The seating was very tight. The booths couldn’t fit me

They TOOK AWAY THE SODA MACHINE

Now they do the stupid mcdonalds thing of making your drinks behind the counter. Very disappointing.

I was charged a whole dollar for a side of sauce.

Wouldn’t recommend. Hopefully the boss is kinder to their employees.
I hope all his employees leave and he has to do all thr work himself
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Kailin and Treble
The ice cream was great, but the atmosphere wasn’t the best experience for me and mine. This location has a little bit of re-training and progress to make before it is good for all less abled people.

For complete transparency, I will note that my mother accompanied me and my service animal and she was very combative and upset.

Mobility Dog Joel and I had little issues until another customer told the manager at this location lies about how ADA laws work in regards to Service Animals at which point he attempted to forcefully make us leave their location.

Police had to be called for a calm conversation to proceed and the manager had to be walked through Service animal laws properly. He was very apologetic and accommodating once he was properly informed however so I have faith that the next time a service dog and their handler enters this establishment they will be treated well.

To my fellow disabled handlers I will say however, be polite and mindful of this location and that they are still learning, they mean no harm and are just trying to protect their establishment – just gently remind them of the laws and move on they don’t need to be yelled at.
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John Summers
Edit: Went into the store told the girl what happened. She was shift leader, and she took care of it all.
Edit: I don’t appreciate the response. Essentially it feels like an excuse for terrible or messed up orders. Not to mention saying there’s a lot of fraudulent things even though I actually emailed DQ headquarters I didn’t have the receipt since I paid cash in the store and didn’t ask for one. I do have pictures of the blizzards though that I purchase. And the reviews show it not just mine.
So yet again gave this store a chance, it’s Mother’s Day by the way. But once again had a crappie experience. Bought 2 small blizzards with extra toppings. Well what I got was 15$ mistakes. Every time we come here our order is wrong. It’s beyond frustrating, these things are so expensive to be having mistakes made every time. We pay for these to be blended properly, I want to point out that not only was I not given the extra topping I paid for it also just had the topping mixed in the top half. Absolutely none below half of the cup. Straight vanilla ice cream. How disappointing and a complete waste of moneyand for us, a special treat. Won’t be back, and judging by the reviews neither will many other people. This is how Buisness fails….
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Angela Hamberg
I think they might be using AI as their welcomer before an actual staff member takes your order through the drive-thru. If you’re AI conscious, please be aware of this.

My husband and I ordered blizzards and they both had very weird elements. His didn’t taste like it usually does and had chocolate chip bits that tasted chalky/gritty to him in the cookie dough blizzard. Mine had a very foul and rancid tasting pecan that soured my mouth and mood. The cup my husband was given had an almost complete circular cut on the bottom and it started leaking in the car and on his belongings. Super weird experience! Staff were nice, however. I might not order the pecan caramel blizzard again, though. 🙁

**** UPDATE: The manager called the next day, explained the situation, and offered us replacements on the house. He was very kind and apologetic over the quality of the blizzards and emphasized the importance of health safety. We appreciated his kindness and commitment to keeping health safety at DQ. We’ve never had this happen before, so it was a kind gesture! 🙂
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Kayla Garin
I’ve only ordered online on my lunch breaks at this location. I’m almost never acknowledged, when I am the staff gets distracted and goes to do something else.
Half the time they start my order when I finally tell someone I’m picking up a mobile order.
Not an ideal place to go if you’re in a hurry.
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James A. Loaris Jr.
If you’re craving a tasty meal or a sweet treat, Dairy Queen Grill & Chill is the place to go. Not only does this location offer the delicious food and desserts you expect from DQ, but it also stands out for its exceptional service and spotless environment.

From the moment you walk in, you’ll notice how clean and well-maintained the building is. The staff clearly takes pride in keeping the place immaculate, making it a comfortable and inviting spot to enjoy your meal.

Speaking of the staff, the service here is top-notch. The employees are friendly, efficient, and always ready to help with a smile. Whether you’re ordering a classic Blizzard, a juicy burger, or one of their famous ice cream cakes, you can expect quick and courteous service every time.

Dairy Queen Grill & Chill is perfect for a family outing, a quick lunch, or just a place to unwind with some ice cream. With great service and a clean, welcoming atmosphere, this location ensures that every visit is a pleasant one. Highly recommended!
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Crispy
Great service! Very fast! Although I had a hard time understanding the person taking my order through the drive-thru because they sounded like a subway conductor.
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