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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 1142 UT-193, Layton, UT 84040
Phone: (385) 383-7446
Website: http://www.dairyqueen.com/?y_source=1_ODk5NzkzOS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
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Order and Reservations
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Reviews
Emily Holland
I am extremely disappointed with the service I received at this Dairy Queen location. I called and ordered a cake a week in advance—plenty of notice, since they only require 24 hours to prepare and decorate a cake. I’ve ordered cakes here for my company many times before, never with any issues.
This time, I spoke to someone on Monday to place the order. Then, on Friday, someone from the store called to confirm the decoration and color details I wanted. I gave them specific instructions, and they assured me it wouldn’t be a problem.
Today, I arrived at 1:15 pm for my scheduled 1 pm pickup. I went through the drive-thru, expecting my cake to be ready. Instead, the staff seemed utterly confused and had no idea what I was talking about. After some confusion, they told me it would be another 5-10 minutes and asked me to park and wait. I began to wonder if they had even kept my order sheet.
After waiting for quite a while, I eventually had to go inside to check on the order. When I finally received the cake, I was shocked at how poorly it was decorated—it honestly looked like it had been done by a child. Unfortunately, since our party was about to start, we had no time to wait for a replacement, so I took the cake as it was.
When I returned and showed the cake to my boss, she was just as upset as I was. She called the store and asked to speak with a manager. Eli, who claimed to be the general manager, answered the call. He was rude, unhelpful, and completely lacked understanding or willingness to resolve the issue.
We order cakes from this location nearly every month for company birthdays, but after this experience, we will be taking our business elsewhere. This was an unprofessional experience from start to finish, with poor customer service and a lack of accountability. I would not recommend this Dairy Queen location to anyone. Total waste of $50+.
… moreThis time, I spoke to someone on Monday to place the order. Then, on Friday, someone from the store called to confirm the decoration and color details I wanted. I gave them specific instructions, and they assured me it wouldn’t be a problem.
Today, I arrived at 1:15 pm for my scheduled 1 pm pickup. I went through the drive-thru, expecting my cake to be ready. Instead, the staff seemed utterly confused and had no idea what I was talking about. After some confusion, they told me it would be another 5-10 minutes and asked me to park and wait. I began to wonder if they had even kept my order sheet.
After waiting for quite a while, I eventually had to go inside to check on the order. When I finally received the cake, I was shocked at how poorly it was decorated—it honestly looked like it had been done by a child. Unfortunately, since our party was about to start, we had no time to wait for a replacement, so I took the cake as it was.
When I returned and showed the cake to my boss, she was just as upset as I was. She called the store and asked to speak with a manager. Eli, who claimed to be the general manager, answered the call. He was rude, unhelpful, and completely lacked understanding or willingness to resolve the issue.
We order cakes from this location nearly every month for company birthdays, but after this experience, we will be taking our business elsewhere. This was an unprofessional experience from start to finish, with poor customer service and a lack of accountability. I would not recommend this Dairy Queen location to anyone. Total waste of $50+.
Getty Green (Getty Green)
Zero stars if I could. This Dairy Queen is a pathetic, greasy dumpster fire and needs to be shut down before it drags the entire chain into the toilet with it.
I walk in and the two genius employees up front are practically making out with their phones, I stand there like an idiot for a full minute, finally say “Hello?” and get a snotty little “Hold on” without either of them even glancing up. Classy..
When they finally decided I existed and got to order, the food was somehow worse than the attitude. Burgers? microwaved garbage, soggy buns, gray rubber patties that tasted like they died last week. Fries were ice-cold, hard, and stale enough to use as kindling. I asked politely, if I could get some that were actually cooked in this decade and got hit with, “That’s as fresh as they get.”
Congratulations, to this entire team. You’ve officially turned a beloved Dairy Queen into a sad microwaved gas station knockoff. Do us all a favor and just close. What an absolute disgrace
… moreI walk in and the two genius employees up front are practically making out with their phones, I stand there like an idiot for a full minute, finally say “Hello?” and get a snotty little “Hold on” without either of them even glancing up. Classy..
When they finally decided I existed and got to order, the food was somehow worse than the attitude. Burgers? microwaved garbage, soggy buns, gray rubber patties that tasted like they died last week. Fries were ice-cold, hard, and stale enough to use as kindling. I asked politely, if I could get some that were actually cooked in this decade and got hit with, “That’s as fresh as they get.”
Congratulations, to this entire team. You’ve officially turned a beloved Dairy Queen into a sad microwaved gas station knockoff. Do us all a favor and just close. What an absolute disgrace
Tia Smith
The store hours posted are wrong.
It says that the driver thru is open until 11:00, but it’s 10:03pm and the drive thru is closed.
I just wasted 40 minutes of my Friday night driving out here because DQ can’t be bothered to post accurate store hours. I knew it was going to be cutting it close for the regular store hours, because it closes at 10. But the drive thru hours posted online said 11:00, so I thought I had plenty of time to get here.
Next time I’ll just go to Culver’s up the street. They’re a lot closer, open later and have their store hours accurately listed on their Google page.
Fix your store hours!
… moreIt says that the driver thru is open until 11:00, but it’s 10:03pm and the drive thru is closed.
I just wasted 40 minutes of my Friday night driving out here because DQ can’t be bothered to post accurate store hours. I knew it was going to be cutting it close for the regular store hours, because it closes at 10. But the drive thru hours posted online said 11:00, so I thought I had plenty of time to get here.
Next time I’ll just go to Culver’s up the street. They’re a lot closer, open later and have their store hours accurately listed on their Google page.
Fix your store hours!
Trevor Smith
Drive thru employee had a hard time hearing my order. They saud it was because of the bluzzard machine making too much noise. I wanted to try 1 queso dipping sauce for my chicken strips as my sauce. We ordered 2 meals and received 4 queso sauces and was charged a $1.00 a piece, when I only wanted the 1 free sauce. Order was not read back to me.
… moreSable Moore-Lott
Went through drive-thru (as the only car) around 4:45 pm asking if they accept the 85 cent blizzard coupon with the app, was told no. Called later to speak with another associate about the coupon and planned to come again later. Placed a mobile order to be picked up at 7:27 pm, was not ready for another 15 minutes after arriving. The most unprofessional business I’ve ever been to- Usher, ILOVEMAKONNEN and Soulja Boy songs playing loudly all at once. I can’t make these things up.
… moreMegan Hunter
Worst experience at ANY Dairy Queen I’ve ever been to. We waited for over 35 minutes to even get our order taken and then when we were ready to order we were told they are out of ice cream! What?? How is Dairy Queen out of ice cream? That’s what you specialize in! You couldn’t put a sign up?? Management needs replaced! If I could give a 0 I would have!
… moreKallee Raza
Rolled up to the drive through at 8:35 and they say they are closed. Which is odd because google and the doors say they close at 9. So I’m not sure if they don’t want work or what but maybe DQ should hire better employees. Or fix their signs at least. Not to impressed but it matches the town vibes perfectly.
… moreKristinandBret Wynder
Went here for the first time tonight and probably will never go back! Waited over 45 minutes in the freaking drive thru. Couldn’t leave because we were blocked in by cars and there’s a median on the side, otherwise we would have just driven off. And then we finally got our food only to discover that they messed up our order. I was so mad!!!! Worst service ever!
… morePeyton Schultz
Came into eat dinner there was no one else but the group I was with. They missed part of my order and wouldn’t even help me there was hair in my food and they kept on looking at us and not helping us at all. Very disappointed you guys need to do better. Will not be returning again.
… moreAmy Gonzalez
The ice cream was delicious. The burgers were eh… the new sweet chili chicken strips were pretty good. Nice to have a few healthy choices in the kids meals as sides.
… more