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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 4045 E Pony Express Pkwy, Eagle Mountain, UT 84005
Phone: (801) 789-4994
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
DQ Food and Treat in Eagle Mountain, UT, 4045 E Pony Express Pkwy
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Dairy Queen Grill & Chill – Eagle Mountain – MapQuest
Get more information for Dairy Queen Grill & Chill in Eagle Mountain, UT. See reviews, map, get the address, and find directions.
Dairy Queen Grill & Chill | Eagle Mountain UT – Facebook
Qualification Standards: Qualified candidates must have excellent customer service skills; exhibit good manners, proper personal hygiene, positive attitude, and …
Reviews
Jason Fortie
Hear me out here. I was ready to give this place a one star review like lots of others on here. Every time I went there they took like 30 minutes to make a darn ice cream. The staff all moved with lethargic apathy. There would be 6 customers all standing waiting for their order, and they would have 2 people at the counter, not taking any orders, just staring blankly ahead like cattle, while one sole person was in the kitchen making all the food alone, in a manner reminiscent of the sloth from zootopia. And I hate to be rude but all of the workers looked terribly unhealthy, to the point I was worried one might have a medical episode then and there. It was pathetic and I was ready to be done with them. But my pregnant wife had a craving for it so l relented and went back. I am so lucky I did. Because I found an entirely new staff, and they were fantastic. They were friendly, attentive, proactive, and they jumped around helping wherever it was needed. One even came out from behind the counter to talk in a second language to a customer who had questions about ice cream cakes. My order came promptly, and actually. I didn’t catch the names of the individual that we’re working in back. But the two out front, Hayden and Aaron were fantastic. I’ve since gone back a few times and those two were there each time and the level of service was equally as good.
I was ready to give up on this place for good. And drop another one star review like the rest of you. But thanks to to a staffing turnaround with Hayden and Aaron, and whoever else is new back there, I find myself doing something I’ve never done before. Before. Giving a five-star review to a fast food restaurant.
So props to them. If you haven’t been recently, go give them another try. Because they’re not the same as they used to be.
… moreI was ready to give up on this place for good. And drop another one star review like the rest of you. But thanks to to a staffing turnaround with Hayden and Aaron, and whoever else is new back there, I find myself doing something I’ve never done before. Before. Giving a five-star review to a fast food restaurant.
So props to them. If you haven’t been recently, go give them another try. Because they’re not the same as they used to be.
Jason Case
Update – 4 days later:
The feedback from DQ below is crap. That link goes to a contact us site that literally points you to the store and then gives you an address and a phone number for the store… Yeah… Not helpful.
Original Review:
I was going to try and send an email but couldn’t find a way to send a complaint without calling in. Last time I called in there wasn’t a manager on duty so calling sometimes seems worthless.
My last two experiences have been awful. This time (today) I ordered the $7 crispy onion burger meal. I received a set of chicken strips and fries. The ice cream sundae was great, but the lady tried to give it to my without the lid. It’s messy and needs a lid for drive thru orders. I got no sauces for the mistaken chicken strips because when she was handing it to me she asked if I needed any sauces or anything and I couldn’t imagine why I would need that and didn’t want ketchup. At least the chicken strips were good plain since I didn’t get any sauces with my order. The fries were pretty bad. Seemed shriveled up and old. Maybe since I asked for them without salt they just “re-dipped” salted fries into the fryer so they were cooked twice? Also, this is a mighty big box for so little food. Might have been the right amount, but it looked paltry in the box. Made it worse after not even getting what I ordered. I should’ve checked the bag. I should’ve checked the receipt but I didn’t get it until I had everything and was ready to pull away. Again, I should’ve checked. Just really annoyed that when I got home I had the wrong order, crappy fries and no easy way to fix it at that point.
About 2 weeks ago, I came in right before closing. I didn’t realize until I tried to call the store when I got home and they were closed already. I ordered a bacon burger meal with a large drink and fries and I added a blizzard. The sandwich was cold with completely unmelted cheese. The fries were cold to the touch and I realized after getting home that they had never given me my drink. I think both of us saw a drink, the blizzard, and then didn’t think of the other drink. Ultimately, again, I could’ve remembered and asked for my drink. I’m sure she would’ve happily given it to me.
In the end, two back to back bad experiences. The people that work here are quite nice. The service is very friendly and professional but the delivery of the food is pretty unreliable. This place is convenient for me but we’ll need to go elsewhere from now on.
… moreThe feedback from DQ below is crap. That link goes to a contact us site that literally points you to the store and then gives you an address and a phone number for the store… Yeah… Not helpful.
Original Review:
I was going to try and send an email but couldn’t find a way to send a complaint without calling in. Last time I called in there wasn’t a manager on duty so calling sometimes seems worthless.
My last two experiences have been awful. This time (today) I ordered the $7 crispy onion burger meal. I received a set of chicken strips and fries. The ice cream sundae was great, but the lady tried to give it to my without the lid. It’s messy and needs a lid for drive thru orders. I got no sauces for the mistaken chicken strips because when she was handing it to me she asked if I needed any sauces or anything and I couldn’t imagine why I would need that and didn’t want ketchup. At least the chicken strips were good plain since I didn’t get any sauces with my order. The fries were pretty bad. Seemed shriveled up and old. Maybe since I asked for them without salt they just “re-dipped” salted fries into the fryer so they were cooked twice? Also, this is a mighty big box for so little food. Might have been the right amount, but it looked paltry in the box. Made it worse after not even getting what I ordered. I should’ve checked the bag. I should’ve checked the receipt but I didn’t get it until I had everything and was ready to pull away. Again, I should’ve checked. Just really annoyed that when I got home I had the wrong order, crappy fries and no easy way to fix it at that point.
About 2 weeks ago, I came in right before closing. I didn’t realize until I tried to call the store when I got home and they were closed already. I ordered a bacon burger meal with a large drink and fries and I added a blizzard. The sandwich was cold with completely unmelted cheese. The fries were cold to the touch and I realized after getting home that they had never given me my drink. I think both of us saw a drink, the blizzard, and then didn’t think of the other drink. Ultimately, again, I could’ve remembered and asked for my drink. I’m sure she would’ve happily given it to me.
In the end, two back to back bad experiences. The people that work here are quite nice. The service is very friendly and professional but the delivery of the food is pretty unreliable. This place is convenient for me but we’ll need to go elsewhere from now on.
Nathan Davis
Constantly understaffed, they work orders out of order, leaving food to sit while you wait.
Order a simple thing and you should expect a 25 to 30 minute wait while you watch your food sit on the counter because they are making ice cream cones ordered 3 orders after you
… moreOrder a simple thing and you should expect a 25 to 30 minute wait while you watch your food sit on the counter because they are making ice cream cones ordered 3 orders after you
Brian Jones
I’m sorry I usually really like going to dairy Queen and I either with a child with my wife and just getting a quick ice cream. I just felt like the the folks working there had to put people on hold a lot more before they even heard their order. That was okay but I’m going up to the top area, dining at Ridley’s, the dairy Queen eating area is was complete mess. There was melting ice cream on a few of the tables and I had to clean up myself just so I wouldn’t be embarrassed to take my wife up there. I’m not sure if that’s supposed to be taken care of by DQ or if it’s supposed to be taken care of by the ridley’s, but if nobody takes care of it then I guess the customers take care of it.
… moreEmma Alvarenga
“You can only ring the bell once, just so you know…”
We couldn’t even get our food. Couple minutes to even get acknowledged by the staff (completely understaffed) then waited maybe like 20 minutes before we decided to leave. DIDN’T EVEN GET TO ORDER. Not to mention when we rang the bell again to see if they had forgotten we were there, a staff member peeked over from the kitchen to take a moment and say, “There’s a sign over there that says that you can only ring the bell once…so…just so you know…”
We then went to the drive thru to see if that’s where all the attention went, and no. Drive thru cars didn’t even move for like 15 minutes before we decided to leave again.
What was going on in that kitchen that the customers didn’t even get attended to?
Went to Jersey Mike’s instead.
… moreWe couldn’t even get our food. Couple minutes to even get acknowledged by the staff (completely understaffed) then waited maybe like 20 minutes before we decided to leave. DIDN’T EVEN GET TO ORDER. Not to mention when we rang the bell again to see if they had forgotten we were there, a staff member peeked over from the kitchen to take a moment and say, “There’s a sign over there that says that you can only ring the bell once…so…just so you know…”
We then went to the drive thru to see if that’s where all the attention went, and no. Drive thru cars didn’t even move for like 15 minutes before we decided to leave again.
What was going on in that kitchen that the customers didn’t even get attended to?
Went to Jersey Mike’s instead.
Melanie Workman
I’ve never had a good experience at this Dairy Queen and always think “I’ll give them another chance”. But i sat at the speaker box for several minutes with nothing (no cars in front of me), pulled up to the window because i just have an online order to grab and a worker looked at me with disbelief. I asked if they were closed and he said “not yet we are just really busy” (they close in an hour) and then said we don’t have your order it must have gone to the other one and then i showed him my confirmation and then say there for 15 minutes while they made it. All is well with the order now and the other guy that was working was great and apologized. But just think they need to work on customer service as this is not the first time I’ve had issues with something from this store.
… moreRebekah Lowe
We’ve been to this Dairy Queen three times now, twice with a mobile order pickup and once with DoorDash. This establishment is so incredibly slow and has messed up our order every time. This time it said my order would be ready at 6:07 for pickup inside the store. It wasn’t ready until 6:28. Then I verified with the employee that everything in the order was in the bag (due to previous experiences) and she looked inside and said yes every item was there. I guess it was my fault for not opening the seal and looking myself after she gave it to me but when I got home we were missing items from our order and the food was cold due to sitting under the ‘warmer’ for 15 minutes. We will not be eating here again. I literally never leave reviews but since the service has been continuously horrendous I felt I needed to.
… moreKyra Durfey
It is obvious that my review is not any different from the rest of the experiences. This is THE WORST run dairy queen I have ever been to. There is another DQ ten min further into eagle mountain that is much better run and I will only go to that one from now on. There have been times that we have waited in line for 45 minutes IN SIDE- and could see the workers playing grab ass while there is a crowd waiting for their food or waiting to order.
Tonight we showed up around 7:48 fully aware that they close at 8. The line had 3 other cars- and one truck abandoned the line which wasn’t a good sign- but it really is typical here. Each order was taken- the car pulled forward, paid, waited and left- each order took about 6 minutes. This continued for 3 cars- then we pulled up at 7:57. We were greeted, a few min later- still no order taken- and we were assured that we would be taken care of shortly- reassured one more time so we continued to wait. At 8:05- a female voice told us that they were closed. So we wasted a lot of time waiting and being reassured to get nothing.
This is so poorly run, their timing is terrible- as someone who worked at a dq as a 16 yr old- i remember taking 3-5 orders at a time, having a 3 min limit on wait and making customers a priority to get them to pay and leave happy. There is zero training on being efficient. Who trains these kids? Who manages this store? Im constantly shocked at how horribly its run and there are 438 2.7 star reviews to back up every word i am saying. I dare someone from corporate to do an order at this store at a prime time and truly see how incompetent they are as employees, management and a store as a whole. It really is embarrassing for dairy queen as a company to have one franchise run this horribly.
… moreTonight we showed up around 7:48 fully aware that they close at 8. The line had 3 other cars- and one truck abandoned the line which wasn’t a good sign- but it really is typical here. Each order was taken- the car pulled forward, paid, waited and left- each order took about 6 minutes. This continued for 3 cars- then we pulled up at 7:57. We were greeted, a few min later- still no order taken- and we were assured that we would be taken care of shortly- reassured one more time so we continued to wait. At 8:05- a female voice told us that they were closed. So we wasted a lot of time waiting and being reassured to get nothing.
This is so poorly run, their timing is terrible- as someone who worked at a dq as a 16 yr old- i remember taking 3-5 orders at a time, having a 3 min limit on wait and making customers a priority to get them to pay and leave happy. There is zero training on being efficient. Who trains these kids? Who manages this store? Im constantly shocked at how horribly its run and there are 438 2.7 star reviews to back up every word i am saying. I dare someone from corporate to do an order at this store at a prime time and truly see how incompetent they are as employees, management and a store as a whole. It really is embarrassing for dairy queen as a company to have one franchise run this horribly.
Marcos Guzman
I love ordering one thing and then getting a total different thing. My chocolate ice cream was actually vanilla. Somehow mess up enough to add cookie dough to my ice cream and it was never mentioned! Only place it deserved to go was the trash.
… moreTracy Jo Hanson
The management must have changed if not the staff tonight was on point! The service was prompt and the food came out hot and the customer service was great!! This was the best burger we had in a long time from here! Thank you to the staff working tonight!!!! You were awesome!!!
… more