Madison Ivie
i am extremely disappointed with this location. i come to this one all the time because its near my house. i went there february 7th and asked/ordered a crunch cone blizzard. they seemed like they didn’t know what they were talking about, but Savannah the cashier assured me they could make it for me. When i received my blizzard it was a cookie dough, with caramel drizzle blizzard and not even remotely what i asked for. which i found extremely odd because i have previously gotten a crunch cone blizzard from this location before with no issues.
i ate one bite and ended up going back up there to ask for it to be made correctly. savannah was extremely unhelpful and said they wouldn’t remake it for me. not only did they not help but i received rude and smug looks from her, but also the girl with purple hair making the ice cream in the back. they did not even offer a refund or a replacement.
the ironic thing is i went to the dairy queen on leighton today, asked for the same exact thing from them and got it made correctly with no issues at all!
(the picture below is what my blizzard was supposed to look like)
… moreRocky Chavez
I placed a cake order in advance for pickup on February 14 at 12:00 PM. When I arrived at the scheduled pickup time, the cake was not ready. I was informed by the manager that they no longer have someone on site to make cakes and that the order had been overlooked.
As a result, I left empty-handed at 12:00 PM — with a birthday party starting at 12:30 PM. I had to rush elsewhere at the last minute to purchase a cake, which was extremely stressful and a major inconvenience.
What was most disappointing was the lack of ownership or meaningful apology from the manager. No alternatives were offered, and there didn’t seem to be any urgency to help resolve the situation.
Ordering ahead is supposed to prevent exactly this type of issue. Unfortunately, this experience fell far below expectations and created unnecessary stress on an important day.
… moreChloe Rey
I was having difficulties with the app and the lady at the window seemed annoyed. I asked her if she could look up my account using my phone number since it wasn’t loading on my phone and she said they can’t do that. I worked at a Dairy Queen for 3 years and we did that all the time?! Whatever I was going to pay using points but paid cash since I didn’t want to ruin her times. Anyways she was quick to hurry me out of the line even though there was only one car behind me. It didn’t bother me until I was driving and saw they didn’t put the queso that comes with the pretzel sticks in it. Maybe if she would have been less in a hurry she could’ve at least looked in the bad to see if it was there but no. It’s 2 pm and there isn’t a rush people need to learn patience. The pretzel sticks were warm thankfully but they were not good without the queso. If they were out I would’ve understood and would’ve ordered something else. So now I’m upset I paid for 3 sticks of bread that don’t even taste good on their own. This location always gives me problems and this has topped it off.
… moreJill Hull
This Dairy Queen barely puts any mix ins in the blizzards. It is disappointing to get home after spending money for a treat and only find one or two pieces of candy. The other DQs in town do a MUCH better job… is there some sort of standard that could be retrained at this location??
… morerebecca jeffers
They never have bananas at this location. We went later at night and had to wait several minutes for the teen boy to come out from the back. My husband had to yell really loud to see if anyone was even there. I have been here with my family 5 times in the last 30 days and not able to get a banana split which is a staple menu item for any dairy Queen. So good luck if you go here.
… moreDave Pekarek
$20 for 3 medium blizzards was kind of surprising. Costco was out of ice cream so, DQ equivalent to 7 Carmel fudge brownie sundaes there. Guess I’m spoiled.
… moreJody Schrage
We went to get a blizzard and use the $1.99 for a blizzard if you buy a blizzard. We’ll, we were disappointed in that the blizzards were not a full cup. Then they just took $1.99 off the bill. We ordered medium blizzards so instead of being $5.99 + 1.99 = 7.98. We were charged $5.99 + 5.99 = 11.98 – 1.99 = $9.99. I know it’s only $2, but it’s the principle of it.
… moreLisa Bowmaster
Extremely poor service. There were six in our party. We went inside to order and stood at the counter without anyone acknowledging that we were there. After more than five minutes we asked if someone could come and take our order. Four of our party received there food. The other two waited without receiving our food. I could see our food sitting behind the counter under a warmer so I went to the counter and asked about our food. I stepped behind the counter just a step and the girl taking orders went ballistic, telling me not to step behind the counter. I said okay but could I get my food. I stepped back from the counter and she just kept saying “You can’t step behind this counter.” I said I understand but could I please get my food that’s been sitting under the warmer while the rest of our party was finished eating. Her customer service was extremely rude.
… moreBen H
The last couple times I ordered a banana split they said they don’t have bananas. So I got a oreo blizzard with barely 1 oreo in the entire thing. 3 stars for their butterfinger blizzard.
… moreJason Scott
Tasted good but blizzards were not mixed all the way. Bottom was straight vanilla ice cream.
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