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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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DQ Food and Treat in Helena, MT, 1700 Prospect Ave
DQ Grill & Chill Restaurant. VIEW DQ® MENU. Set as my favorite DQ location. Map of Dairy Queen Location:: 1700 Prospect Ave, Helena, MT, 59601. 1700 Prospect …
Dairy Queen Locations in Helena, Montana | DairyQueen.com
Find a DQ®. in helena, MT. Address, City, State, or ZIP Code. 0 Locations found. Filter. Montana. There are no DQ Locations within 25 miles of Helena, MT.
Dairy Queen Grill & Chill, 1700 Prospect Ave, Helena, MT 59601, US
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Reviews
amber blair
I door dash here regularly- so I see a bit.
Once i had a guy at night take quite a while at the drive thru- he finally gave me my orders and he didn’t put lids on them- and he crammed them all in one holder so I couldn’t really tell what they were. No tag or receipts….
The same kid just gave the worst customer service. He didn’t get my freeze right (who wants just graham cracker for $6? I asked for the NY cheesecake and I got plain ice cream) the girl gave me a side of strawberry……but he wasn’t paying attention when taking my order to begin with.
While I was waiting he forgot the sauce and fries for an older couple- and honestly he didn’t apologize one time. He acted like they were a hassle.
The night kids really don’t pay attention to the drive thru once it’s after 10. I was missing something and couldn’t even get their attention again- so I had to leave.
I’m not giving one star for just one experience. This was 3 negative visits in a row.
… moreOnce i had a guy at night take quite a while at the drive thru- he finally gave me my orders and he didn’t put lids on them- and he crammed them all in one holder so I couldn’t really tell what they were. No tag or receipts….
The same kid just gave the worst customer service. He didn’t get my freeze right (who wants just graham cracker for $6? I asked for the NY cheesecake and I got plain ice cream) the girl gave me a side of strawberry……but he wasn’t paying attention when taking my order to begin with.
While I was waiting he forgot the sauce and fries for an older couple- and honestly he didn’t apologize one time. He acted like they were a hassle.
The night kids really don’t pay attention to the drive thru once it’s after 10. I was missing something and couldn’t even get their attention again- so I had to leave.
I’m not giving one star for just one experience. This was 3 negative visits in a row.
Oz
There are some wonderful people that work here. If you know the menu, then you can find something besides ice cream as well (even if that is clearly their focus).
Please don’t be one of those customers who take it out on DQ employees; they deserve better than to be public punching bags if you’re having a bad day.
… morePlease don’t be one of those customers who take it out on DQ employees; they deserve better than to be public punching bags if you’re having a bad day.
Jordan Moldenhauer
I doordashed some food from this place and I choose soft serve for my dip so I can have something sweet to dip my Fry’s and chicken in and tho the food is great it’s rather dry and kinda out my mood down because of my forgotten dip that wasn’t served with my meal all I got was my chicken tenders Fry’s dilly bars and royal blizzard but no soft serve dip tho I love the ice cream here and the foods great I’m just sad I didn’t get my dip I would recommend this place but I’d also recommend make sure everything is in the bag
… moreErin Garcia
I don’t usually write reviews, but I had to after this visit. The burgers were soggy, and the service made it even worse. While I was ordering, the employees were talking about me just because I ordered a large. When I asked for lids ahead of time, they just smashed them onto my Blizzard and tossed it at me.
When I asked for a manager, someone just pointed and said her name was Monea. It took a while to actually get her, and when I did, she apologized but clearly didn’t care and made me feel like I was the problem for speaking up.
Overall, super unprofessional and not worth coming back for. I literally had to make a Google account just to leave this review.
… moreWhen I asked for a manager, someone just pointed and said her name was Monea. It took a while to actually get her, and when I did, she apologized but clearly didn’t care and made me feel like I was the problem for speaking up.
Overall, super unprofessional and not worth coming back for. I literally had to make a Google account just to leave this review.
K5 IS LIFE
Was the first customer of the day and this place is disgusting. Tables and floor are still filthy and covered in food from the previous night. Kid running the cash register acts almost as if you being there is a burden.
… moreStokes Clan
I am not sure what happened to this store but it seems to have gone massively down hill. I had to take some days to calm down before I wrote this because I was going to uselessly flip out and cuss and say some things that would have been borderline criminal charges. Food was shite, burger soggy and nasty, chicken strips totally cold and hard. Dipped cone had dip on like the tip and no where else. When I asked I got eye rolls and was told to be thankful I got anything at all. The younger woman had the absolute worst attitude.
… moreAyden McClain
Absolutely amazing and welcoming atmosphere during my visit! Exceptional customer service, Monea the manager on shift was super helpful and very friendly and very fast!!! Boy can that girl work! Will definitely be coming back soon!
… moreALISHA HADFIELD
The young ladies working the counter were awesome, my order got a little messed up (understandably in the rush hour) I had to go back two seperate times for corrections and missing food on my order, but they were great and took care of it right away. This review is for the girl with the pink highlights, she is really an asset to your staff.
… moreHolly Parrotte
Love the cherry dilly bars. I order a strawberry shake every day as well. 🙂 my favorite!
… moreRiley Voyles
I went there earlier this evening and I ordered the $7 special that comes with the burger, fries, drink and a sundae. I paid the extra for a blizzard and when I got to the window, the young lady handed me the overflowing blizzard and the drink with no lid on either. I asked for lids for both of them and was told that they dont give lids unless it’s for an order for door dash. Excuse me? Whaaat? I asked her why they would not give lids because with it being a drive thru, obviously you don’t want ice cream or a drink spilled all over your car. I then told her I had been going to Dairy Queens for 50 years and this was the only one I had ever been to that refused that simple request and then asked to speak to the manager who told me the same thing. I handed everything back and told him to refund my money. He came back with lids. Imagine that. Got home and started eating my burger and fries and the burger was horrible. It was burnt and just did not taste like a DQ burger. There was obviously something wrong with the meat and I threw it away. This DQ used to be awesome but I’ll never go back again. Before the automated response kicks in and tells you they’re sorry for your bad experience and to go to such and such link like all the other responses to bad reviews, I suggest the owner go in and actually see why there’s so many of them.
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