Big River Leather
This place – I keep telling myself I’m never going back but often options are limited in Prescott.
Blizzards – The amount of ingredients they use is pathetic. My wife worked for corporate DQ so we are very familiar with what the recommended amount to use is, not to mention going to other DQs (River Falls is great) for comparison, and the employees have been told to go light on ingredients. This has been confirmed by ex employees as well. Over 30 years of being in this locale this has been a consistent issue.
Counter service is typically bad at best. No smiles, eye rolls, not welcoming. Like they are serving their brother at home. Granted, it has been a while since I’ve visited the counter but the ownership is the same and this is an ownership/management issue.
Recently I pulled into the parking lot for some lunch. I texted my wife asking her if she wanted anything and was waiting for her response. Parking lot was snow covered but I knew where the parking spots are in the lot. Manager kid(?) came up to my truck and bluntly told me I was blocking HIS drive through lane which was incorrect, the lane was behind me between me and the Subway parking spots. I was caught off guard by his rudeness so I just said “OK then” and left getting my lunch at the local grocery store, letting him know as I was leaving I was waiting to order food, which he ignored.
I’m sure in another year or two I’ll have a lapse in judgement and go through again for a weak blizzard.
The inside seems nice enough, I don’t recall every having an issue with that. There is a nice patio you can see the river from with umbrellas.
… moreCasey Lunsford
I was here yesterday to pick up a Dairy Queen blizzard cake. I waited longer than expected while holding the cake. There was someone in front of me who was told their Door Dash order was still being prepared. I feel like I could’ve been helped while other employees were preparing orders. They get around to helping me. The gentleman rang me and said the total was $39.02. I mention the sign outside that says $3 off ant DQ cake, as shown in the picture below. He grabs a manager for approval. The guy that comes over had no idea what I was talking about. I repeat that it’s on the sign on the side of the building as you walk in. He grabs a third person. They go look at this sign. I put the cake back because we’re approaching 10 minutes of it being out of the freezer and I didn’t know how long they were going to be. They come back in. The third guy says “yeah. The sign isn’t specific. I think that’s an app deal. Do you have the app?” I don’t have the app. The sign doesn’t specify that you need the app for the deal. The guy said something about how it’s not their fault. They don’t put the sign up and that he couldn’t give me the $3 off. I needed the cake. So I just paid full price and left. I wasn’t going to write a review but then I downloaded and checked the app out of curiosity. The app says $2 off a DQ cake. Not even $3. So either way, I wouldn’t have gotten the $3 off. I know it’s just $3. Not a big deal, but it’s the way it was handled and the discrepancy with the app. And the cake ended up having ice chunks all over it.
… moreJeremy Lorenz
Great food. Great service. Staff is very polite and accommodating towards me at least. Visit this location twice a week for over a year now. Always clean, Always good service
… moreJon Sippel
We ordered chicken strip basket.. no Texas toast available, would not substitute for anything but a couple extra French fries. Took at least 20 minutes for food. Went to drinks, no ice available. Employees gave the impression that we were inconvenience requesting they fill the ice machine. Very unprofessional. Sat at our table, very unsanitary.. bugs, dirt in windowsill and sticky floor.
… moreMike Morland
My family and I came into the restaurant at 8pm on Aug 25 and was told that anything that was not fried food was not available. During this time they were seen cleaning the flattop grill. The restaurant hours say that location is open until 10:30PM. I’m curious what the specific grill hours are for burgers and other food that they did not want to make at 8PM. The staff was unfriendly and looked like they all wanted to be anywhere else in the world. We had to clean off our own booth and table since the entire dining room was dirty. The lids and supplies were not stocked either and my wife got a big eye roll from the apparent “manager” on duty when she asked for one. I will go to any other DQ in the surrounding area before I go back here.
… moreRon Lind
This DQ is definitely hit or miss. Not so much with the food being so..so, or the high cost of a DQ treat, but the discourteous, impolite, disrespectful, and downright rude supervision and a few workers there. DQ “promise sign” on front counter states “.. have a smile .. something wrong we’ll make it right.. and on and on”. Well.. not this DQ. Tues 9/16/25 tried to discuss a concern with a lady trainer there, and got the third degree of belittlement, and was asked to leave. It’s the people that make a business thrive.. and this place is usually empty for a reason. This “trainer” needs training.
… moreKayla Burgraff
Food was good and the blizzard was made right and not over blended. Everything was perfect till I was told they were out of gravy… the worst words to be said in the DQ drive thru… you can’t run out of gravy!
… moreMitchell Knegendorf
The price and quality of food hasn’t disappointed me yet. The staff are calm and collective, even when the line is long and the staff is short. Highly recommend for anyone looking for a consistent meal and a sweet dessert.
… moreKara Zalesky
I ordered one thing and they ran out of chocolate syrup. Instead of going and getting it they left my ice cream sit on the counter in the hot store for about 10 minutes before the girl called the manager out of the office to go get it. At that point it was just basically liquid. Not sure what was so difficult about opening a bag of chocolate drizzle finishing my ice cream and moving on. Like yall served 5 other people from start to finish before anyone actually attempted to complete mine. So lame.
… moreSchmidt Family
WTF… they put the gravy for our chicken strip basket in a mini blizzard cup with no lid. It dumped all over the food, causing the already old fries to become soggy. The chicken strip basket wasn’t shut at the bottom so after already being spilled, it dumped out on the bottom on the bag…
I understand it’s often young kids who work here. I used to back in high school myself, this same location!! But I agree with the many others who have said this place just continues to go downhill. There goes $7 worth of food…
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