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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 791 Front Gate Rd, Simpsonville, KY 40067
Phone: (502) 722-0422
Website: https://www.fourteenfoods.com/?y_source=1_ODk5Njc4My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Order and Reservations
Order: Order online
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Reviews
Steve Eccleston
Visiting Kentucky and saw a dairy Queen grill on chill. We don’t have the sit-in restaurants back home and decided to give this one a try. First impressions when I walked in was that the store was very nice and clean. We were the only dining guests at the register and service was very slow along with the wait for the food. It felt like the drive-thru line had the priority as I could see half our food was sitting under the warmer and half was waiting to be made. Took almost 10 minutes to get our food and the food was handed off on a dirty tray. That being said, the burgers were very good. The lettuce was very crisp and I would say that it was a favorable impression. I would not dine at the store again due to the service.
… moreKristynn Releford
Absolutely awful. We love Dairy Queen and when going state to state we love to enjoy our Dairy Queen as much as the next however this location has ruined it for us completely. The customer service was beyond disappointing. We didn’t get half of what we asked for and got one meal completely opposite of what we asked for. When we tried to ask where we needed to pull up to we got the window slammed in our face. I understand people have bad days however that is no excuse to be as rude and hateful to others as we were treated. Definitely not coming back and wish they could answer a phone so I can either get my money back for food that isn’t even eatable or something. I DO NOT recommend this place to anyone traveling or anyone in the area in general.
… moreJohnny Ramirez-Pena
This place is a joke. The blonde haired woman taking our order was so rude unfortunately I noticed her name tag said Shonda and She was the actual store manager . She had absolute zero enthusiasm and acted as if it was taking time out of her night to bother waiting on us. She was short with my wife when she only was trying to make conversation and ask about the area (we are from Texas originally) made my wife feel very miniscule. Then spent 10 minutes in the parking lot smoking and talking to a tatoeed guy I’m assuming is her man as she kissed him multiple times. Not that this is my business I say this because while this took place our food set under the warmer and the only other employee was in the back on their phone a guy with white hair older guy who never looked up even after we asked for help. Finally “Shonda” came back inside teeking of cigarettes and said here’s y’all’s food set our tray down and walked off. No thank you or need anything or anything. My wife asked for a ranch and she came back while rolling her eyes and said yeah normally we charge but tonight I’ll let u have it since u had to wait. And walked back away. By far one the worst rudest interactions of any DQ I’ve ever visited and I drive CDL loads all over the midwest and have been in many DQ’s and this is the worst. The owners or corporate office may want put a person in charge that actually cares and wants to be there not a rude, condescending and obviously uninterested lady. The tattoos blonde hair and attitude gave the place a bad vibe when it was actually clean and nice building and great location with lots room and potential. Right by the truck stop. If th company cares and doesn’t give just some cookie cutter auto response asking me for more information, then I ask u get a GM who cares about customers not their smoke break
… morehannah daugherty
Consistently have had bad experiences at the DQ. It usually takes 20 minutes to get your food. This evening we went through the drive thru while employees were taking a smoke break and claimed they were out of all food and the ice cream machine was broken. Always poor service and unfriendly staff.
… moreGreg Carter
Took 20 minutes to get 2 blizzards and a milkshake and we were the only customers. Both bathrooms were beyond disgusting. Looked like a monkey cage that had not been cleaned in a week. Feces in the urinals and all over the seats. Floors were sticky. Grossest thing I have ever seen.
… moreAbigail Baker-Noren
Got here right at 9am with my son. Both of our breakfast biscuits and gravy were over done. The biscuits were hard as rocks. This is the second time. As I went to pay they then informed me they were only doing cash. I got lucky because I had pulled cash out the day before. Both me and my son are really unhappy with the service and food.
… moreAnonymous Anon
The most useless player I’ve ever been. The slowest. The most inefficient. The workers were doing like they’ve been forced to work there; so sluggish and reluctant. Spent almost an hour on drive through order. Terrible
… moreJessica Miller
Came in today, 9/14 around 3:00 pm. Floors were super sticky as soon as we walked in. The blonde lady with the long black eyelashes took our order of 2 blizzards and a cone. It took 20 minutes to get our order but I was being understanding because I saw they only had 2 people working. We get our order and I am supposed to have a reesee’s caramel craze and she gave me a smores, no reeses at all. I picked one of the chocolate pieces out to show her that it was in fact a smores and she argued with me and said no it isn’t. So I sit back down and I’m mad at this point so I google a picture of the smores blizzard to show her that is in fact what she gave me. I show it to her and she said, “yeah, we’re out of the chocolate pieces.” So I said, then why did you try to make me look crazy by acting like you made it right? She said nothing and just asked if I wanted a refund and was sassy the whole time she was helping. Part of the reason I was upset is because I can’t have marshmallows and there was some sort of marshmallow in it that I could taste. Do better people. Geeze.
… moreKimberley LArmstrong
This place is horrible customer service
To the management and employees , I would not recommend gettng food from them at all ar even working for this company! If you value your health and want to stay well
Please I advise not to eat at this location !
… moreTo the management and employees , I would not recommend gettng food from them at all ar even working for this company! If you value your health and want to stay well
Please I advise not to eat at this location !
bob banic
This was by far the worst experience ever at any Dairy Queen I’ve ever been to. Service inside ordered a simple cheeseburger with fries and a milkshake fries are cold. Berger was cold. It brought the food out. I just left it there no tray no any help whatsoever. Just left the food there And told them to give it to one of the homeless people to hang out there. And of course, no callback from the manager of this restaurant ..
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