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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 1321 Benvenue Rd, Rocky Mount, NC 27804
Phone: (252) 205-8261
Website: https://www.fourteenfoods.com/?y_source=1_MTI5MTU0MzktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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DQ Food and Treat in Rocky Mount, NC, 1321 Benvenue Rd
DQ Grill & Chill Restaurant. Start an Order. Set as my favorite DQ location. Map of Dairy Queen Location:: 1321 Benvenue Rd, Rocky Mount, NC,. 1321 Benvenue Rd.
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Reviews
David
I think this place is fine as long as you have your order together and there’s nothing weird with it.
The young woman who took my order was not very well trained because she had to keep asking someone else how to do things: how to check balance on a gift card, and how to back out of the order so I can add another item. Each time it cost a few minutes with her needing to leave to go find the person who had the knowledge.
And then apparently with their system even the supervisor said that the only way to cancel out of the order to add something new was to keep tapping a certain place on the screen until it went away or cleared up or something. They tapped it about 60 times and it still wasn’t enough, so I just told them never mind I’m not going to add that item. The line was building up behind me and I didn’t want to frustrate anybody.
Also be careful because I had a scannable coupon from the dairy Queen app, and at first it wasn’t affected on my ticket. So if I didn’t recheck things, I would have been ripped off.
Also I ordered a blizzard full price, but when I checked the amount of the order I know it was double what it needed to be and I looked down and she had put blizzard in twice. When I asked her why that was there she was very nice and apologized and took it off, but she said that the system keeps doing that. So it really looks like their computer system needs a serious overhaul, because it has trouble doing simple things.
One guy had to come in and request his food and the lady who was wearing the drive-thru headset wasn’t really all that nice about it. But everyone else, like my cashier, had good attitudes, which is nice considering their problematic system.
It seems to be a newer building and so a lot of the things looked in good shape. When it was time for me to leave a couple of ice cream drips on my table and so I went to get a napkin from the one dispenser in the common area. It was empty, and given all the headaches I had had at this particular visit, I just left, instead of asking for some napkins from the staff.
The blizzard and the dipped cone however were excellent and up to the good quality of the regular dairy Queen standards.
… moreThe young woman who took my order was not very well trained because she had to keep asking someone else how to do things: how to check balance on a gift card, and how to back out of the order so I can add another item. Each time it cost a few minutes with her needing to leave to go find the person who had the knowledge.
And then apparently with their system even the supervisor said that the only way to cancel out of the order to add something new was to keep tapping a certain place on the screen until it went away or cleared up or something. They tapped it about 60 times and it still wasn’t enough, so I just told them never mind I’m not going to add that item. The line was building up behind me and I didn’t want to frustrate anybody.
Also be careful because I had a scannable coupon from the dairy Queen app, and at first it wasn’t affected on my ticket. So if I didn’t recheck things, I would have been ripped off.
Also I ordered a blizzard full price, but when I checked the amount of the order I know it was double what it needed to be and I looked down and she had put blizzard in twice. When I asked her why that was there she was very nice and apologized and took it off, but she said that the system keeps doing that. So it really looks like their computer system needs a serious overhaul, because it has trouble doing simple things.
One guy had to come in and request his food and the lady who was wearing the drive-thru headset wasn’t really all that nice about it. But everyone else, like my cashier, had good attitudes, which is nice considering their problematic system.
It seems to be a newer building and so a lot of the things looked in good shape. When it was time for me to leave a couple of ice cream drips on my table and so I went to get a napkin from the one dispenser in the common area. It was empty, and given all the headaches I had had at this particular visit, I just left, instead of asking for some napkins from the staff.
The blizzard and the dipped cone however were excellent and up to the good quality of the regular dairy Queen standards.
Dezzy Lou
We came to get an ice cream at 8:00 pm on a Tuesday. the doors were locked. We went to the drive thru, it took several minutes for anyone to respond. When we went to order, the person taking our order was annoyed we were there and very short with us. I seriously doubt we’ll be coming back. This isn’t the first time we’ve come to this location and have felt very unwelcome and like we are annoying the workers for having to work. There is never any customer service going on. No, “Hi, welcome to DQ” no “thanks for stopping bye” nothing. These businesses need to understand that customer service is crucial in a customer service job. It sucks wanting to have a fun treat and spending hard earned money on frivolous things can’t be enjoyed because the workers are so ornery and uninviting.
… moreAmanda Batten
My son and I stopped here this afternoon. Jackie waited on us and also made our order. She was very sweet, very attentive, and very helpful. She bantered with my son and I, and she also made our blizzard and brownie cupfection. Our ice cream treats were delicious. When we left she was taking out trash outside. I could tell that she was a very hard worker and deserves to be recognized. Thank you Jackie for making our trip enjoyable today!
… moreClaudette Harris
We drove for many miles to go to this Dairy Queen.
The place was spotless, very clean.
The person waiting on us spoke softly and held a set of keys the entire time she took our order. The order was wrong and we joked about it, assuring her it would be ‘okay’. When my best friend asked for onion rings instead of fries because she was getting the combo when she only wanted the sandwich, the woman rolled her eyes and said ‘Let me get my manager.’
The manager did indeed take care of the order by issuing a refund and taking the correct order.
It was 10:00 pm not closing time of 11:00 but we did not feel welcome.
Not the best experience.
… moreThe place was spotless, very clean.
The person waiting on us spoke softly and held a set of keys the entire time she took our order. The order was wrong and we joked about it, assuring her it would be ‘okay’. When my best friend asked for onion rings instead of fries because she was getting the combo when she only wanted the sandwich, the woman rolled her eyes and said ‘Let me get my manager.’
The manager did indeed take care of the order by issuing a refund and taking the correct order.
It was 10:00 pm not closing time of 11:00 but we did not feel welcome.
Not the best experience.
Jerry Shoemaker
The workers move like they don’t care about the crowd in the lobby. Then after waiting for a long time to get two blizzards. The guy that came in well after me was served his order within a minute. I said something the woman behind the counter said what did you order? I said two blizzards. The worker (female with a smart disrespectful tone) making blizzards said I can’t yell it out. I said well then it’s useless to have a number system if you don’t notify the customer. I asked what am I supposed to do “guess?” She said well I can’t yell it out. This is the dumbest system I’ve ever seen and her customer service skills need to be revisited. The time is 3:50 pm on 4/18/2025. A dark skinned black girl. I am not happy about the way I was treated. No apologies just excuses and rude behavior.
… moreNovalee 45
Makes absolutely no sense to have 1 worker on a Sunday and they can only do but so much. Only fulfilling 1 order at a time so in drive through 20mins per order is ridiculous. Where is the district manager or somebody because this ridiculous.
… moreAmanda Batten
Came her tonight to order with friends. We were ignored by all four workers for the first ten minutes that we were there. Asked someone to take our order, and she walked right past us. Multiple people had to come inside from the drive thru and get their ice cream. I understand short staff and I understand being busy, but what I don’t understand was the lack of customer service. One worker stocked up cakes while watching us stand at the counter. Extremely unprofessional and rude. A waste of time.
… moreCALVIN WILLIAMS
Some of the employees could have a better attitude. Especially the ones working the front counter. Food and ice cream is good. the seating area could be a bit cleaner.
… moreSeantoya Hinton
Ordered through doordash blizzard delivered melted. Gravy was congealed and cold. Onion rings and tenders were cold
… moreCassandra Griffin
This used to be a decent Dairy Queen. The last two visits have been awful. The staff is disrespectful and couldn’t care less what type of service or product they provide. I usually take my daughter once a week as a treat. We will be looking for a new place.
… more