Dairy Queen Grill & Chill

  3.8 – 388 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 26301

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Reviews

Abigail Nestor
asked for a caramel milkshake and they gave me the INGREDIENTS, you can literally taste the whole milk in it also. Said they don’t mix them anymore and that’s how they come.
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Bryan Harden
I rarely have difficulty ordering at this place, and they almost never get my orders incorrect. Reasonably clean and they have music that plays, but it’s generally quiet.
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Kevin Chasse
My sister, her boyfriend, her daughter, and I all drove over 45 minutes to this Dairy Queen for blizzards — seven in total. Six were supposed to be large, with only one small for my 4-year-old niece. These were for our whole family, including our Mom, her Husband, and my disabled brother with Down syndrome. I even brought a thermal bag because it was a warm day and I wanted to keep everything cold.

The drive-thru speaker was hard to hear, and the young man at the window was soft spoken. When we got to the service window, he quickly handed everything off, my sister then said that the blizzards were supposed to be large. All but one, he said, “You didn’t say large,” and literally shut the window on us. No chance to respond. No receipt. Just seven small blizzards melting in a bag.

So we parked and went inside. The young woman at the front — light brown hair, maybe late teens or early twenties — asked how she could help. My sister politely explained the issue. The girl said they could remake the blizzards, but we’d have to pay again. I replied, “As long as she can get a refund on these,” and before we could say anything else, the employee cut us off and said she’d go get the manager.

Enter the manager: older, full-figured, dark hair pulled back. She looked somewhere in her 50s, maybe early 60s — not elderly, but definitely not someone new to this job. No greeting. No warmth. Just a blunt, “We don’t do refunds.”

One of us asked, “Is there anything we can do to fix this?” She left again. From the kitchen, we could hear shouting, slamming, and what honestly sounded like things being thrown. When she came back, my sister — visibly upset and discouraged — said, “Never mind, it’s okay,” in a defeated tone.

That’s when the manager suddenly said, “I’m going to fix it.” I told her, “If she’s going to fix it, let her.” But Amber (my sister) shook her head and said, “They’re yelling and slamming things in the back. It’s not worth it.”

We turned to leave. And with utmost attitude, the manager snapped, “Alright. Fine.”

That’s how this whole thing ended.

My sister has mild social anxiety. She really stepped outside her comfort zone to advocate for herself. And they made her feel like she was wrong for speaking up — like she was the problem. She wasn’t rude. She wasn’t even mildly unpleasant. She just asked for what we paid for. And instead, she got indifference, snark, and a side of physical aggression behind the counter.

It’s a shame. Because my “small” Oreo Blizzard tasted good. But no dessert is worth watching a staff implode over being held accountable, disrespecting my family in the process.
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Skyler Thomas
Came here recently for the free cone offer with my mom. Like always, the ice cream was great!! Especially the 3 meat burger with fries I got alongside it.
Sidenote: I really wanna get the Orange Dream milkshake when I can, it looks great
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Kaitlyn Carroll
I went to get like little brothers ice cream cause they ain’t feeling good and I was sitting there for like 10-15 minutes and when I accidentally hit my gas pedal cause my foot slipped I got and attitude threw the speaker saying “we didn’t forget about you” I wouldn’t have minded sitting there waiting but I’m not gonna be treated like that. I work in fast food myself so I know how it feels. That’s not a way to treat your customers.
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Kelly Cross Sperling
We usually just get blizzards here but anytime we get burgers they are consistently good tonight was no exception. Only thing that could improve is letting the cheese melt on the burger. I heated up in microwave – so good.
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Bryan Wright
We went through the drive thru and it took a lil longer than I would of liked. But after I got around front I seen she was working the front by herself. And their was 1 person in the back. And they stayed pretty steady. The food was great the service ended up being pretty darn good considering the circumstances me and the wife was both satisfied. ( Good Work guys/ girls).
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Issac Haskell
I came here on my birthday for an $85 order! I loved it. The service was smiles and all happy. And for the amount of food we ordered, we got it relatively fast. The kitchen was wearing gloves and the workers have common sense. We ordered blizzards so they put them in the freezer so they wouldn’t melt. Smart workers and friendly.. just awesome service.
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Andrea Collins
They get 1 star cause you can’t give negative ratings here!
We should have just gotten ice cream! Customer Service started at 4 and drop rapidly to a -5 DO NOT WASTE YOUR TIME OR MONEY! If you (the owner) want details you will need to contact me. However I will be contacting corporate to ask them to review this store, because I would not let this represent DQ like this and this community would more jobs. Get better employees or close!
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Kelly Lightner
Awesome cheese curds! My top often late treat with some form of ice cream after dropping off a coworker
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