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Charter Colony DQ offers chargrilled burgers, chicken strip baskets, hot dogs, blizzards, hot desserts, sundaes , ice cream cakes and more! We have a spacious patio, freestyle coke machines, photocake for cakes, a fireplace, and comfy seating in our lobby. Come check us out!
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 14031 Midlothian Tpke, Midlothian, VA 23113
Phone: (804) 357-0120
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Order and Reservations
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Reviews
Ray Perry
Prior to coming on Saturday night, 10/4/25, I checked reviews on this place and saw how in the past year, customer service was “panned” from a bunch of fair and negative reviews. However, we had D.Q. gift cards to use up and I decided to take a chance and come for myself anyways. I want to report that management DID read the reviews and RESPOND because the staff and service from my visit was very friendly and attentive! I had NONE of the experiences with service that past reviews mentioned. Food and ice cream was delicious for all my kids, wife and myself. This would certainly make me come again if I’m in the area…and I live in Northern Henrico.
Only downside was I was looking forward to being warmed by the fireplace (that I had previewed in Google reviews) this particular crisp, October night and it wasn’t in use at the time. Also, the large ceiling fans in the restaurant made things a bit chilly for the family. I’m sure it was a warmer day earlier but the temps had dropped. Grill & chill, right? Haha…still a pleasant experience, though. Thanks!
… moreOnly downside was I was looking forward to being warmed by the fireplace (that I had previewed in Google reviews) this particular crisp, October night and it wasn’t in use at the time. Also, the large ceiling fans in the restaurant made things a bit chilly for the family. I’m sure it was a warmer day earlier but the temps had dropped. Grill & chill, right? Haha…still a pleasant experience, though. Thanks!
Sue Cline
Bright and cheerful DQ, impeccably clean with friendly staff.
We got a signature burger combo and a chili cheese dog. Everything was prepared properly and delivered table side piping hot. The fries were acceptable and the onion rings properly fried with strong onion flavor. Minimal wait time.
We followed the food up with a Oreo blizzard and the brownie Oreo cupfection. Everything came quickly and tasted great.
… moreWe got a signature burger combo and a chili cheese dog. Everything was prepared properly and delivered table side piping hot. The fries were acceptable and the onion rings properly fried with strong onion flavor. Minimal wait time.
We followed the food up with a Oreo blizzard and the brownie Oreo cupfection. Everything came quickly and tasted great.
Larry Holcombe
Friendly staff. Very nice dairy Queen. Has a very nice see-through fireplace that you can see from inside or outside. Is very nice outdoor seating area and the inside is laid out well. The treats are excellent. Well prepared with plenty of goodies blended in.
… moreEthan Davis
never come here after school!!! their’s young men acting something awful and young women dressed inappropriately… my wife and i just wanted chilli dogs. we had to use the drive through we couldn’t stand the sight.
… moreJennifer Cook
weighed my large soft serve, which should be 10 oz, and including the cup it was 9.3. so they gave me closer to a medium in ice cream. honestly so so disappointing when you just want it to be right.
… moreAndre
Extremely bright and clean. Large dining room and patio area. However, I came for the banana split, and DQ never disappoints!
… moreAvis Harrold
Went for my favorite summertime dessert the strawberry sundae. I was disappointed since this DQ no longer had the wet walnuts that I feel ready give me that fuller flavor of my summer dessert. I was told they no longer serve it so they ended up putting chopped pecan on top which was very dry. We asked for more strawberry syrup to enhance the flavor. Please bring back the wet nuts because they make a huge difference.
… moreRuss Lescault
In January 2022, the owner of this Dairy Queen bent over backwards to help me plan a surprise birthday party for my 90 -year old mofher. When she was just a teenager and in her 20s, she worked for several years at a Dairy Queen owned by her father, so I thought I would have family from Indiana and friends from the Midlothian Library meet us there. The staff roped off a small area for us and let us play a slideshow about her life. The food was fast food, but good and the ice cream was a blast from the past for the family. Mom amd the DQ staff traded stories about making cones, desserts, helping people. This was probably the best experience Mom had for 2022, since Dad passed away 6 months later. I’m writing this review 18 months late, because she still talks about how nice the DQ staff was to her. Thanks.
… moreDoug Griffin
Poor service, combative customer service, poor quality product.
I put in a mobile order and went to the drive thru to pick up. Waited behind 2 other cars, got to the window. Was told to pull forward and wait as they were busy. Thats fine. 20 minutes go by, I call the store because the app says my order was completed and at least 5 cars pulled through behind me grabbing bags of food. Obviously, im now concerned. Instead of making it right, I am immediately met with criticism for calling at all.
The employee that answers tells me that there are people in front of me in line from the lobby and I have to wait. Apparently, 20 minute waits outside of the drive through line are common here. They have no explanation why smaller orders are being filled and my order of 9 chicken tenders is taking so long. The employee offers a full refund- I got the ice cream from my kids and they are waiting for it, and Ive already waited, so no, I don’t want a refund. Why even ask that?! They eventually bring the food. It is simultaneously cold and burnt. The ice cream is melted. Several items are missing or smaller portions than ordered.
Mobile orders appear to be the lowest priority at this DQ location. Why offer the app at all for loyalty rewards if the restaurant treats those customers as less than? What a disappointing experience.
… moreI put in a mobile order and went to the drive thru to pick up. Waited behind 2 other cars, got to the window. Was told to pull forward and wait as they were busy. Thats fine. 20 minutes go by, I call the store because the app says my order was completed and at least 5 cars pulled through behind me grabbing bags of food. Obviously, im now concerned. Instead of making it right, I am immediately met with criticism for calling at all.
The employee that answers tells me that there are people in front of me in line from the lobby and I have to wait. Apparently, 20 minute waits outside of the drive through line are common here. They have no explanation why smaller orders are being filled and my order of 9 chicken tenders is taking so long. The employee offers a full refund- I got the ice cream from my kids and they are waiting for it, and Ive already waited, so no, I don’t want a refund. Why even ask that?! They eventually bring the food. It is simultaneously cold and burnt. The ice cream is melted. Several items are missing or smaller portions than ordered.
Mobile orders appear to be the lowest priority at this DQ location. Why offer the app at all for loyalty rewards if the restaurant treats those customers as less than? What a disappointing experience.
JustMsMojo
So disappointed. Ordered large vanilla cone, and double original cheeseburger with extra onions. When I got to the window, a cone was sitting on counter already, a toddler without pants was being carried through kitchen right by open food, she went to hand it to me, the cone was chipped and looked awful. I asked for a fresh one…she rolled her eyes but got another cone for me. Handed it directly to me, no tray. The cone was so stale I actually threw it away, just tough and chewy, not crisp. Then…I open my burger, “extra onions” made it to my bill/receipt, but not on my burger. Absolutely horrible. I drove 10 miles out of my way for this food. Never again.
… more