Sami
The cashier young lady was so extremely rude. Right when I walked in, she immediately told me to stay on the carpet because she just mopped the floors. No hi, no smile. I was in there trying to get some ice cream with my 9 year old before we went home. She rolled her eyes after any question we asked. I said the name of the blizzard wrong (barely – I said mo-mint because that’s what the sign said) and she told me they don’t have that one and rolled her eyes. Then I pointed to the picture and in the most rude demeanor she told me that I pronounced it incorrectly. Finally, I asked her why she’s being so rude and she told me ” it’s not that serious” and I shouldnt pronounce things wrong.
… moreEric Nielsen
The WORST most ignorant employees ever! Went to pick up an order that I placed through Door Dash for pick up, and they didn’t want to give me the food because I didn’t work for Door Dash! Even after showing them all the confirmation texts, they still argued with me! Then when I went to grab a spoon, they yelled at me that I couldn’t because that wasn’t part of the Door Dash order! By the time I got eat my ice cream after all the arguing, it was practically melted. HORRIBLE customer service!!
… moredhaval patel
Cashier girl was on phone with airpods in her ears while taking the order. I ordered Chocolate Extreme with NO BROWNIES. Had to drive back from home back to store as it was full of brownies. She refused to accept she made a mistake again while talking on the phone at same time. Goes on to blame me that that is how you ordered it. Other customer next to me also had his order messed up by the same cashier and server. REFUSED to process a refund or correct the order. Not visiting this store again
… moreMolly Hernandez
Don’t waste your time workers are very rude.(as many of the comments say) We waited in line with only one persons in front of us. It was nearing close, but their hours stated 11:00 and this was at 10:25. We get up to the register after waiting, and are told that they close in 5min. We apologized and said we didn’t realize we thought we had until 11:00. She then shared that they do in fact close at 11 but they have to clean. So heads up their hours are inaccurate. We were really just frustrated because we stood in line waiting for about 8-10 minutes before this when she could have told us at anytime that they were taking no more orders. It honestly just seemed like she decided right in that moment that she didn’t want to take the order.
… moreClarence Daniels
I used to come about 20 years ago to get a blizzard. I would always order the “Baby Batter”. These days, I make my own Baby Batter.
… moreShawn Casselberry
I came to this location by mistake when my car GPS directed us here rather than our usual DQ, but it was great to find this DQ in Carol Stream close to one of our dog’s favorite dog parks (Hawk Hollow). The service was great and we were pleased to hear about the DQ pup cups that include milk bones and vanilla ice cream. Our dog loved the pup cup, especially on such a hot day. I tried the new Oreo Fudge Brownie blizzard which was amazing. We will definitely be back!
… moreBenjamin Mealer
Saw the price of what I ordered and tapped my credit card. No tip screen. Got emailed receipt and tip was added without my consent. I can’t fight a chargeback for 1.62 so now I have to deal with it and not go back. I recommend you check what you have been billed via email afterwards.
… moreSawan Kumar Birha
I visited the store very close to the closing time and your staff girl the fair & thin one treated me so well after a long bad day really made this place my favourite !! Great taste, best staff !! Lots of love ❤️
… moreArian Khamesieh
The worker there are shitty and rude my order is always messed up really dirty inside they have no experience worst place every to get ice cream from
… moreP Gilchrist
Staff very rude. Go to a different DQ. I wish I read the previous reviews. They are spot on. The staff makes feel like the Soup Nazi, if only the ice were that good.
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