Evolution Picker
They messed up my order I got a single instead of a double and they wanted me to drive back to remake it instead of getting it another day Im trying to eat at home with my entire family not drive back for the inconvenience they caused. I didn’t ask for the entire order redone just the messed up item they had. There was no line in the drive thru and they still mess up just do better and don’t over charge someone for something they don’t do right. Period. Make it right and do better.
… moreMs Lou P
You can’t afford a loaf of bread. Should I take you one? You don’t serve the ends of the loaf to anyone. That’s horrible customer service. And you do it at the drive thru because we won’t see it until we get home. Do better. Properly train your employees.
… moreKarina Asencio
On December 20, I went to Dairy Queen and ordered a six-piece chicken meal. When I got home, all the chicken was raw. I called the store that night and was told to return the next day for a refund since they were closing.
When I returned, the new manager, Lewis, refused to refund me because I didn’t have the chicken with me—even though it was already reported. I waited 45 minutes to speak to a manager and was still denied.
No one has contacted me about this issue, and it’s upsetting that they refused a refund over only $14. Very poor customer service and a serious food safety concern.
Case number: 22469002.
… moreTrinn urb
Horrible experience, went to try the new swicy chicken basket and was told it wasn’t a thing? besides that when I went to eat my food my side of gravy with my chicken strips was melted so cant even eat that .. on top of staff being rude.
… moreMonique King
Every time I come here the service is trash. I said my order was for here and of course yall made it to go. Reece (cashier) it’s okay to greet people and say thank you. Especially, when a 6 year old toddler pays as they don’t understand why you were rude. Also, it would be nice if you guys didn’t put your hands inside the cups when you give them to customers. I hate that my Grandkid’s dance class is nearby and they always want DQ. Please have some better customer service & manners
… moreReagan Escobedo
Honestly very disappointed in this location. I ordered ONLINE and it gave me a ready time of 8:16. And I get there not even a few minutes later around 8:22 and my order wasnt complete. I even had one of the employees ask me if I was even at the right location. Almost another 5 minutes later im still waiting. Then this other employee came out holding my blizzards A.with no lids and B no holder when it was an online order pickup. He drops one of my lids, and I just so happen to see hes handling my items with no gloves and he has a smudge of red on his hand that looked like a cut. I complained to the manager about how hes handling orders with no gloves and I complained about the wait when I put in an online order for a reason. It took another couple minutes for another employee to come out with gloves thank god with my fresh order.
… moreJoyce
Edit: they now take the DQ Food and treats app. So increasing to 5 stars. Good food, good service, clean store.
They no longer take the DQ Texas app. They updated their registers a couple of weeks ago and they said they would be switching from DQ Texas app to the DQ Food and Treats app and would only honor the offers in the DQ Texas app for a few days. Well I downloaded the other app and its been almost 2 weeks and it still reads this location as unavailable. And they won’t accept offers off of the DQ Texas app, which still has this location listed, because of the switch. If it wasn’t for this I would give them 5 stars. I used to visit twice a week now I am going to cut back. Pic is from DQ Texas app you can see which locations use which app. And it has this location still listed as accepting DQ Texas and not DQ food and treats.
… moreSuzy Garcia
I have always loved the tacos and belt buster. Jalitos. Sundaes. Have green mint covering for ice cream right now . Service can sometimes be a little slow but I do wait for food
… moreMel
We ordered 4 Ice creams and it took a while to get it through drive thru. The guy who sounded young at the intercom was so impatient. He was asking on the sizes and before we can even say which one he wants to right away say “small”. So we had to correct him. He spoked so fast that we had to repeat what he said to make sure he got it correct. Once we pulled up to the window, it was a young girl who I’m assuming had taken over. She was a lot better, polite and patient.
… moresandy ayers
I love this Dairy Queen my opinion basically the best one around the burgers are filled with vegetables and they’re not smashed. The food is always hot. Highly recommend the number four.
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