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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 12902 Bandera Rd, Helotes, TX 78023
Phone: (210) 695-9056
Website: https://dqtexas.com/
Menu Photos
Order and Reservations
Order: Order online
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DQ Food and Treat in Helotes, TX, 12902 Bandera Rd
STORE HOURS · Thursday10:00 AM-10:00 PM · Friday10:00 AM-11:00 PM · Saturday10:00 AM-11:00 PM · Sunday11:00 AM-10:00 PM · Monday10:00 AM-10:00 PM · Tuesday10:00 …
DQ® Texas – Delicious Fast Food & Ice Cream | Texas Dairy Queen®
Discover the Texas Dairy Queen® official website. Browse the menu for seasonal Blizzard® favorites, find a store location near you or earn rewards.
Dairy Queen – Visit Helotes
Dairy Queen · 12902 Bandera Road Helotes, Texas 78023 · 210-695-9056 · Visit Website · See Menu.
Reviews
Amber
I’d give 0 STARS if I could. We finally got an appetite while fighting the Flu B, we ended up stuck in the drive thru pulled up for a minimum of 20 minutes while at least 5 cars pulled out after us. It was already the beginning of a bad encounter when the woman at the window forgot 1 of our drinks and instead of just getting the drink she pulled us up to wait. They finally bring our food out and ice cream cones which by the way were the only thing acceptable in the order. We got home to see our tacos full of grease, soggy and full of tomato’s (I had asked for no tomato’s since my husbands allergic), my jalitos ranch belt buster was indeed a hunger buster instead and the extra cheese we had ordered on my daughters kids burger was non existent.
When I called to inform the manager of their screw up and asked if they could correct the issue tomorrow since we’re all still suffering from FLU B and gave up on eating for the night, she said we had to return to the store and bring the food for it to be replaced. I informed the manager of the infectious sickness we have and stated they really don’t want that food back in the kitchen but I can provide picture proof of the order mess up; she reiterated it’s their policy to have the food returned in order to have it remade. This is the very reason we stopped eating at this location and the very same reason why we won’t return! Instead of eating here I highly encourage whoever wants DQ to go to 11734 West Ave to enjoy a fresh delicious meal and not be ripped off by this franchise owner.
… moreWhen I called to inform the manager of their screw up and asked if they could correct the issue tomorrow since we’re all still suffering from FLU B and gave up on eating for the night, she said we had to return to the store and bring the food for it to be replaced. I informed the manager of the infectious sickness we have and stated they really don’t want that food back in the kitchen but I can provide picture proof of the order mess up; she reiterated it’s their policy to have the food returned in order to have it remade. This is the very reason we stopped eating at this location and the very same reason why we won’t return! Instead of eating here I highly encourage whoever wants DQ to go to 11734 West Ave to enjoy a fresh delicious meal and not be ripped off by this franchise owner.
Jami
I am so utterly disappointed in what this has become. I would not be surprised if this place goes out of business. There are young kids who clearly don’t care what they are doing or serving. First off the wait on the speaker is ridiculous the when you get to the window an even longer wait and they forgot so many items when we checked our bag. I ordered one taco and it had maybe 1/3 of meat and wasn’t even filled so we asked for another, they then forgot the kids chicken finger meal so we had to wait again for that with no gravy. The food was disgusting and the meat tasted like the smell of dog food can. I am done with DQ and will not spend another dime there.
… morejeremy lemoine
I went to Dairy Queen specifically to use gift cards that had been given to me as a gift. I placed an order totaling $22, and when I arrived at the payment window, I was informed that their gift card reader was not working. While I understand this may be outside of the employee’s control, I asked whether there was a phone number or email I could contact to verify or address the issue with the gift cards. The employee was unable to provide any contact information.
Because the business was unable to accept a valid form of payment due to an internal system issue, I asked whether the meal would be comped. I was told no. I am not aware of any establishment where a customer presents a valid form of payment and it is declined due to the company’s own technical issues without offering an immediate remedy, other than requiring the customer to use an alternative form of payment.
… moreBecause the business was unable to accept a valid form of payment due to an internal system issue, I asked whether the meal would be comped. I was told no. I am not aware of any establishment where a customer presents a valid form of payment and it is declined due to the company’s own technical issues without offering an immediate remedy, other than requiring the customer to use an alternative form of payment.
Samantha Medrano
My chicken strips were literally smaller than a napkin and barely any fries! And they put the strips on top on my chili cheese fries. Definitely not worth $21. I went inside to see if they could accommodate for the tiny tenders they said that’s just how the shipment came in and couldn’t offer me an extra tender to make up for it. Quite a disappointing experience.
… moreangela Vasquez
Went to drive thru ..n spent 60.00 omg never again… I ordered the steak fingers basket combo ..fries r old n bread is gross n found something on my fries .. I called and spoke to the manager . She doesn’t even care..bad everything..we need ksat 12 kitchen defenders to go and inspec that restaurant..
… moreCort Ferguson
Placed an order at 1:54 pm, only people in the restaurant, did not receive food till 2:15. Simple burger and chicken meals. Needless to say, if I am dropping $20+ for this, I will find better. Hard pass for future visits.
… moreMario Castanares
Drive thru tonight took 30 minutes and I couldn’t get out of car line….manager says they ran out of steak so they made all us wait until they could complete order ahead of us in line….I left message to owner Sandra…
… moreDelta Omnicron
Ok so basically they put a bread tie in a sandwich and I bit down on it full metal wire and all its crazy yall I called and this CHILD answers and asks “why” when I ask for the manager then asks what a bread tie is LOL THEN this old lady answers after I’ve been clearly set down I also hear laughter in the background and literally says she doesnt know what’s going on and shes not the cook UHHH??? BOTTOM LINE dont eat here its bad see my pics
… moreJill House
UPDATE 10/26/23
**I’m changing my review to 1 star. This location is a disaster. They need to do something. I ordered 4 blizzards the other day and they weren’t even full. Halfway mixed. Ice cream was plain vanilla halfway down.
The last time I was inside the location (maybe 2 months ago)…during $.85 blizzard on the app, the place was so filthy and disgusting. The food/prep area hadn’t been cleaned in forever. I feel that’s why the inside is always closed. They don’t want you to see the mess that it is.
We ate at a DQ in Illinois on a vacation just two weeks ago and it was clean and the blizzards were great!! I’m not sure what is wrong with Texas DQs, but they’re disgusting compared to the rest of the country.
I will NOT be returning to this location anymore. Nor would I recommend it to anyone.
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I’m not sure why the lobby has been closed for so long. Wish they’d open it up to eat inside. The drive thru is AWFUL and takes forever. We don’t live near here but it is one of the closest DQs to us if we’re out running errands.
Yesterday. I called to order a birthday cake for my daughter. The guy on the phone took my order and explained to me what we’d get. A blizzard cake. Which meant all of the cake would be made like a blizzard, mixed together. I even asked if there would be layers of ice cream, then the brownie fudge crumble and more ice cream and he said no. I asked if they had a Princess design and he said yes. I asked for the border to be done in pink and purple (her favorite colors)
Went to pick it up today and the lobby was still closed. When I pulled up to the speaker and said I had a cake order, I was asked to park and they would unlock the door for me to come inside.
I’m glad I did! The cake was totally wrong! There was no Princess design and the cake barely had any blizzard spread across the top. It was also lacking the brownie and cookie dough I asked to have added into the mix.
The manager, she was more than helpful and polite, so she absolutely saved this review. She did the best she could to accommodate the situation and apologized for the mix up. Since it was my daughter’s birthday today and she wanted a cake, I still got it. It was simple, but yet still pretty. Not at all what we thought we’d get.
I will try out this DQ again sometime. But maybe in a couple months. I really hope they can get the lobby situation figured out and the really long drive thru wait times. As well as communication from one person to the next. But I’m glad there is a good manager there willing to work with the customers to make things right. That means something to me.
… more**I’m changing my review to 1 star. This location is a disaster. They need to do something. I ordered 4 blizzards the other day and they weren’t even full. Halfway mixed. Ice cream was plain vanilla halfway down.
The last time I was inside the location (maybe 2 months ago)…during $.85 blizzard on the app, the place was so filthy and disgusting. The food/prep area hadn’t been cleaned in forever. I feel that’s why the inside is always closed. They don’t want you to see the mess that it is.
We ate at a DQ in Illinois on a vacation just two weeks ago and it was clean and the blizzards were great!! I’m not sure what is wrong with Texas DQs, but they’re disgusting compared to the rest of the country.
I will NOT be returning to this location anymore. Nor would I recommend it to anyone.
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I’m not sure why the lobby has been closed for so long. Wish they’d open it up to eat inside. The drive thru is AWFUL and takes forever. We don’t live near here but it is one of the closest DQs to us if we’re out running errands.
Yesterday. I called to order a birthday cake for my daughter. The guy on the phone took my order and explained to me what we’d get. A blizzard cake. Which meant all of the cake would be made like a blizzard, mixed together. I even asked if there would be layers of ice cream, then the brownie fudge crumble and more ice cream and he said no. I asked if they had a Princess design and he said yes. I asked for the border to be done in pink and purple (her favorite colors)
Went to pick it up today and the lobby was still closed. When I pulled up to the speaker and said I had a cake order, I was asked to park and they would unlock the door for me to come inside.
I’m glad I did! The cake was totally wrong! There was no Princess design and the cake barely had any blizzard spread across the top. It was also lacking the brownie and cookie dough I asked to have added into the mix.
The manager, she was more than helpful and polite, so she absolutely saved this review. She did the best she could to accommodate the situation and apologized for the mix up. Since it was my daughter’s birthday today and she wanted a cake, I still got it. It was simple, but yet still pretty. Not at all what we thought we’d get.
I will try out this DQ again sometime. But maybe in a couple months. I really hope they can get the lobby situation figured out and the really long drive thru wait times. As well as communication from one person to the next. But I’m glad there is a good manager there willing to work with the customers to make things right. That means something to me.
Austin Ward
DO NOT COME HERE!! I went in to do that 85 cent promotion for a small blizzard. Both the cashier and the manager Told me that I needed a code, once I presented that code for a similar offer after joining, the cashier told me that they ONLY ACCEPT THE 7 digit code, and not the 5 digit code that I had for the same deal, but for a welcome offer since I did not have that deal on my app yet. But also told me that it had to be a US DQ which apparently she said that none in the area like in Leon Vally, SA would accept the offer and would end up wasting my welcome offer. Please don’t come here to redeem coupons or for the 85 cent deal till 9/29) because they absolutely refuse to work with you.
… more