Rogelio Roman
If I could post 0 stars, I would. Just got off work and wanted something sweet to end the long night. The blizzard I got was more than 50 percent air, like a Lays chip bag, the brownie was rock hard and the working was obviously high as a kite. Dairy Queen needs to stop playing in my face.
… moreADARSH SURESH GOPALAN
I ordered a sandwich meal with vanilla shake also an onion rings. The vanilla shake has a bug on top of it, while I noticed it I went to the counter and explained about the food quality standards. But the person who is a black old guy who didn’t even apologize me for that inconvenience happened by them and he gave a replacement for it. I suggest the restaurant manager to maintain some quality standards in your food preparation center. I have attached the pic.
Note: this is not intentionally made situation, as a proof of that I opened all the boxes which I ordered on the table which is in front of the counter.
… moreKaleb Bryant
This was easily one of the worst experiences I’ve had at a Dairy Queen.
My girlfriend ordered the Mint Crunchin Cookie Parfait with fudge, and what we were handed was clearly not that. Instead, it looked like someone made a Peanut Buster Parfait, realized it was wrong, then tried to throw a tiny scoop of mint on top and pass it off as the right order. On top of that, the fudge was spilling all over the outside of the container and got all over our hands before we even left.
When I went inside to get it corrected, the employee at the counter immediately got an attitude and insisted the order was “correct.” It absolutely was not. Only after I explained multiple times that it was the wrong item did they finally go back and remake it.
The second one came out without the fudge, even though we paid extra for fudge. When I asked about it, instead of fixing it properly, they handed me a tiny cup of fudge on the side like that somehow makes up for it.
It really felt like they made the wrong item, tried to pass it off as ours, and then gave attitude when we asked for what we actually paid for. Mistakes happen, but acting like the customer is wrong and doing the bare minimum to fix it is terrible service. If someone pays for a specific item and extra toppings, they should actually receive what they paid for.
… moreAnna Posey
Went to dq wanting two yummy blizzards & well one was really good. The other was melted & was turned upside down and dripped onto the servers hand yet she gave it to us. Also, we waited 8 minutes between blizzard 1 and blizzard 2… mind you they were the same blizzard flavor. Just disappointed by the slowness of the drive through & lack of quality we witnessed.
… moreTammy Lawson
Love their food! My favorite is the Hunger Buster! The first time I had was on my 14th birthday back in 1975 in Houston! Best burger ever!
… moreAudrey Wong
I had a great experience at this DQ, especially because of the worker chris i came at 10 pm on monday december 29 and chris made my night fabulous. he was super welcoming and very helpful, he even asked how my day was. I appreciate him!
… moreBruce Meredith
Spent 35 dollars on a simple order. Get home and no onion rings where included with the order as I requested. 3 orders of fries where in the bag when I only ordered 1 fry and 1 onion ring. Bacon burger had no bacon. I was informed by the person working the front counter that they would correct the bacon burger and told me the other 2 cheese burgers where made fresh and they would not be remade. I explained to the front counter after driving from here to my house then back here I would not accept cold food after making a unnecessary trip . Lack of customer service skills will yield no further business from me and my family. I have worked for a dairy queen before as a manager and am currently a manager for another local business and would never treat my customers with such disregard To make matters worse the person sitting next to me waiting had a incorrect order as well. Guess I’ll stick with Texas Burger even asking for what I ordered we still get 2 extra orders of fries. Way to cost the owner unnecessary food cost twice.
Update: get bacon burger corrected ordered it with no tomatoes mayo and mustard both.. no mustard but has a tomato and bacon. Second burger no mustard and the 3rd was a hunger buster with cheese ketchup no tomato and get 2 burgers plain and dry. And after all the reviews responses saying give us a second chance. I already did and there won’t be a 3rd I will be contacting y’all’s home office after this.
… moreBrandy Oder
I came in the late hours in 09/14 and a young man named Ethan was so accommodating he was working the grill but came out to ask me about my preferences and it was really some of the best customer service I’ve seen in ages! I told his manager but I threw away my receipt so I couldn’t do the survey, but felt he deserved the recognition! Good job Ethan your appreciated
… moreBecky Harris
They dont play when it comes to a good burger!
… moreMicaela Finney
When ordering a small or medium blizzard from this DQ, they have consistently served every single blizzard with at least the bottom third as plain vanilla ice cream. I’ve only ever ordered mint or chocolate blizzards, yet always have a decent bit of vanilla with no toppings at the bottom. And the last one I got recently had almost half of it vanilla – very clearly just trying to save money on their end. You can see in the pictures that this “thin mints blizzard” is completely vanilla ice cream at the bottom… Hope they fix this soon.
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